Rent housing around the world. Renting accommodation around the world with Airbnb. A healthy alternative to hotels - renting from locals

For those who have never used the popular service for booking accommodation with local residents around the world, we will tell you in detail: what Airbnb (Airbian) is and how to use it.

What is Airbnb

Airbnb is a service that brings together travelers and ordinary residents who rent out their apartments.

Why do travelers prefer to stay with unknown people in apartments rather than in hotels? For different reasons. Sometimes renting an apartment is cheaper than staying in a hotel. Especially if you are traveling with three or four people. Renting a two-room apartment is much cheaper than two hotel rooms.

And sometimes it is difficult to find a hotel that will meet the requirements, for example, the availability of a kitchen. When you rent an apartment, you get a unique experience - as a rule, the owners are very welcoming and try to give you as much information and useful advice as possible on how to spend your time. You have a real opportunity to live for a couple of days like an ordinary city resident - early in the morning, ride a bicycle to a nearby pastry shop, buy fresh pastries, cook breakfast, sit with a cup of coffee on the balcony, etc.

The service allows you to rent without intermediaries both a separate apartment and a room in an apartment or house. Then you will spend part of your time with the owners. There are also unusual accommodation options - a farmhouse, bungalows by the ocean, chalets in the mountains, and even castles.

How to register with Airbnb

Airbnb's website is also available in Russian - airbnb.ru. In order to start using the service, you must register and pass verification. You can register using your Facebook profile or using your email address.

For those who have never used Airbnb, our gift is a 10% discount on your first booking. To receive, follow the link and register with Airbnb.

After you have registered, you need to add information about yourself so that your Airbnb profile is not empty. If you registered using an email address, add your account from Facebook, you also need to send a scan of your document - a passport or driver's license, and add a profile photo. Be sure to write about yourself, your hobbies, where you work, what you do. This is done in order to eliminate as much as possible potential crazy people and possible “maniacs” at the registration stage. After all, ordinary people welcome you in their apartments and houses.

Once Airbnb has verified you, which usually happens very quickly, you are able to book your stay.

How to use Airbnb

A number of important points that you should consider.

1. Reservations are made on the basis of 100% prepayment. However cash are not transferred to the owners; they are credited to their account only 24 hours after your check-in. If you arrive and the actual condition of the property does not match the description, or there is something else you are not happy with about the apartment or the host, this is the time you are given to contact Airbnb so that they can eliminate the reasons for your dissatisfaction.

Therefore, pay close attention to the cancellation policy. The type of reservation cancellation is always specified in advance. Try to choose a flexible type that allows you to cancel your reservation one day in advance without major losses. Airbnb service fees are never refunded. Cleaning fees are also usually non-refundable upon cancellation.

2. Sometimes there is a deposit (for example, for keys, or simply for the safety of things). The deposit is also reserved by Airbnb and will be returned upon your departure.

2. If, after booking, the owner of the apartment contacts you and asks you to cancel the reservation, under no circumstances do this yourself. You should write about his request to Airbnb. Otherwise you will be fined.

For example, we are going to Paris for 7 days.

We can set a number of parameters we require to limit the selection.

Select area, amenities, type of housing.

There is a wide range of amenities.

We are interested in a separate apartment, internet, a washing machine, and if we want, we check the Superhost box - stay with the most hospitable hosts, but such offers will be a little more expensive.

What should you pay attention to after applying filters?

Photo in the ad - if there is an Airbnb icon on the photo, then the photo was taken by an employee of the company. If not, then the photo was provided by the owner of the apartment.

Read the owner's profile and, of course, reviews from those who have previously stayed with him. How adequate is the owner in dialogues with previous tourists? Please note that the rating is not only for the hosts, but also for those who stay. If a person writes that he didn’t like everything, read what the apartment owners write about him.

If the owner of the apartment has not updated his calendar for a very long time, it means he is not particularly interested in renting, perhaps you should not write to him.

In their profile, the owners always indicate what language they can communicate in. If you have difficulty communicating in a foreign language, and especially not in English, use Google Translator. Advice - write in short sentences, so the translation will be as accurate as possible.

By contacting the owner you can clarify anything about the accommodation - wifi, public transport nearby, if you have a child - how noisy is it around, how safe is it, is it possible with animals, is there an elevator, if you have allergies - are there any animals in the same room, and so on. Response rate is an indicator of how quickly the landlord responds. 73% is a good indicator, but you will not get an answer instantly. If you need a very fast response, choose one with a rate above 90%.

If you liked the accommodation, but the owner is a new member, and no one has stayed with him, there are no reviews, don’t be afraid, ask more questions, chat. Based on the manner and friendliness of his answers, it will be clear whether to stop or not.

From the proposed list of available options, choose this one.

You can immediately request a reservation, or you can start a dialogue with the owners of the apartment. It is still recommended to write to them, especially if you have a new profile. Ask absolutely all the questions you are interested in to avoid misunderstandings in the future. Once you have figured out everything, click request booking. After confirmation from the owner, the apartment will be reserved. The full cost of your booking will be debited from your card immediately and you will receive a confirmation email and personal account Airbnb. If you have any questions, you can also continue to communicate with the owner.

All communication with apartment owners is carried out only through Airbnb. Neither you nor the owner of the apartment will have an e-mail or telephone number. If you want to enter into personal correspondence with him, or he offers you this, the system will recognize such messages, and the interlocutor will see that the phone number (or e-mail) is hidden. Of course there are different ways A way around this is to send 8 messages, each with several numbers, try to find it through social networks, etc. But before you do this, think about it: in case of any problems, if you booked through Airbnb, the company will deal with the issue, otherwise, you yourself.

After booking you will receive the host's full contact information (including phone number). Immediately or before check-in, the owners send exact instructions on how to meet with them to get the keys and show what is in the apartment. When checking in, discuss how you will return the keys, especially if you are leaving late at night or early in the morning. Sometimes they suggest leaving the key in the mailbox or simply slamming the door.

During your stay, treat your property with care.

Try it, you will definitely like Airbnb.

AirBnb is the best home rental service that makes it easy and safe to rent apartments and houses in many countries around the world. On the website, homeowners post advertisements for housing for rent, and rent it to those people who need it. It's simple. All advertisements are posted with a description, photographs, and a list of what is and is not in the apartment. Moreover, rent Airbnb apartments is not limited, on the service you can find excellent houses on the ocean, rooms, yachts and even medieval castles.

Renting a home on Airbnb takes place in several stages:

Direct search for housing
Correspondence with the owner, in which you can find out everything down to the smallest details
Payment
Arrival and check-in
After your stay, you can leave a review about the accommodation (this is optional)

Renting an apartment on Airbnb is no different from renting a house. separate room or yachts. The process is the same. The service itself has proven itself on the positive side, it has been operating all over the world for many years and its popularity is growing every year, which is worth the numerous ones, in addition, it is completely translated into Russian, so knowledge of a foreign language is not necessary. Compared to hotels, booking an airbnb apartment costs on average 2-3 times cheaper than a room in three star hotel. And if you are traveling with family or friends, then Airbnb is what you need, because hotel rooms are usually designed for 2 people, and you have to book several rooms at once to fit everyone in (especially for groups of friends of 4-8 people ), and by renting an apartment on Airbnb, you can all stay together.

Why you should rent a home on AirBnb:

You will see the real condition of the property from numerous photographs.
You are guaranteed rental security, i.e. You won’t be scammed; all homeowners are verified by the service.
You can find out reliable information about a property from reviews written by people who have already lived there.
Each ad contains a list of available devices (Wi-Fi, washing machine, TV, air conditioning, etc.).
You can set your filters by price, type of housing, amenities, etc., which will allow you to find exactly the housing you want.
The site is very easy to use, it is translated into Russian.
The site has received thousands of positive reviews from travelers all over the world.

How to choose the right accommodation on Airbnb

Knowing some of the features of the service, you can find airbnb apartments at the most low prices and with a high level of comfort. Often newcomers do not know these “rules of a good search” and find not the most comfortable accommodation. Especially for such beginners, here are tips for booking airbnb apartments.

Read reviews about accommodation carefully. The reviews were written by those who have already lived in this apartment/house/room, so they reflect the real situation. Choose accommodation that has more than 5 positive reviews.
Give preference to properties with verified photos. Photos of some apartments are marked with a "Photo Verified" label. This means that the owner of the property provided comprehensive information, professional Airbnb photographers came to him and personally photographed the rooms.
Find out all the details from the landlord. Don’t be shy, if you want to know what the Wi-Fi speed is, how long it takes to walk to the city center, whether the windows face the sunny side, what pattern the rug in front of the entrance is - feel free to write to the owner, he will be happy to answer all your questions.
It is better to book accommodation with a host with a verified profile. Each host has their own profile on Airbnb, review it before booking, if the profile is not verified, it is better to find another accommodation option.

Comparison of Airbnb and hotels

Is Airbnb safe?

Don't worry, renting an apartment abroad on airbnb is absolutely safe. The service is a rental guarantor. When you have found a suitable housing option, then transfer money to the airbnb service, and not the owner, as payment, which eliminates the possibility of the owner “disappearing” after transferring money (and this happens on some foreign services). Only after check-in does Airbnb transfer money to the host, and you can relax and enjoy life.

But there was also a fly in the ointment. The service is safe and in case of problems it guarantees that you will not be left in trouble without help, but some owners can be cunning and provide false information about their housing. But you can easily identify such hosts and not book anything with them. Be sure to read the article about that, and then you will be protected to the maximum.

Airbnb and visa confirmation

An Airbnb reservation is suitable for proof of accommodation, which is required for a visa. You will just need to print the payment receipt from the website. There is no difference between confirmation from and Airbnb, all embassies accept both.

If you are not traveling alone, then when booking accommodation on Airbnb.ru, write down the names of all the people who are going to live with you in these apartments and they will also be indicated on the receipt. If suddenly you did not do this at the time of booking, then contact the support service, write down the names and surnames (as in foreign passports) of all guests, and then the service staff will correct the receipt and send the corrected version to your email.

Some embassies also require a copy of the apartment owner's passport: a page with his photo and a page with his signature. You can find out exactly whether these additional documents are required for your visa or not only at your embassy (call them or write to them by email). If you still need copies, then simply send a letter to the owner with a request (if you don’t own English language, then you can translate the letter using an online translator) send copies of the pages and within a few hours or days (depending on how) you will receive them. It is almost never necessary to obtain copies of the apartment owner’s passport.

Instructions

Figuring out how to use the AirBnb website is quite simple, but... Knowing a few tricks, you can find very good and cheap housing.

AirBnb is the best travel rental site. Travel and enjoy life! All the best!

Airbnb (Airbnb) is an online platform for private accommodation around the world. Renting a room, apartment or even a whole house can be more profitable and comfortable than living in a hotel. To date, Airbnb has more than 6 million listings in 191 countries. How to use the airbnb website and save money on accommodation. Actual information And personal experience using the service since 2012.

Pros of airbnb

Big choice offers and types of accommodation. Airbnb has different housing options: from a room in an apartment with owners to spacious apartments or a house. Even in a small town there will be airbnb advertisements.
Saving. Thanks to low prices, you can afford to stay in more expensive area, increase the number of days of stay. Typically, apartments are equipped with a kitchen, which allows you to save on food. It is especially profitable to rent accommodation on airbnb for families with children, relatives traveling together - those for whom a standard hotel room is not suitable. By staying in a large apartment with your friends, you share the costs.
Accommodations. The size of a standard hotel room is 10 m2, apartments on airbnb have large area. You can choose apartments with a balcony or terrace, high ceilings, panoramic windows, a studio apartment or a layout with isolated rooms. Accommodation on airbnb can be decorated in different styles; there are very original and beautiful room designs.
Communication with the owner. You rent an apartment (room, house) from a specific person with whom you can discuss the conditions before booking. The airbnb host is your friend in unfamiliar city, he will answer questions and give useful tips. Staying with airbnb will make you feel like... local.

To successfully book on the airbnb website, you need to have some experience. Most of the mistakes are made by new users who are not familiar with the rules. Briefly about the most important things to save your time.

airbnb coupon

Airbnb is currently running a promotion where first-time registered members receive a $33 credit for their first trip (coupon). To take advantage of this discount, visit airbnb via my invitation.

Your reservation must be at least $75 (excluding taxes and fees). The minimum booking amount and bonus amount may change; read the promotion rules on the day of registration and payment. If your booking is eligible, your airbnb discount coupon will automatically appear on the checkout page. The bonus is valid for 1 year. Register with airbnb and get a discount on your first booking while the promotion is valid.

The coupon cannot be applied to a confirmed booking. If you have already made a reservation, use the coupon next time. If a host cancels a booking to which you have applied a coupon, it will be available for a new booking. If you cancel the reservation, the bonus will expire.

How to fill out your profile

Filling out a profile is important point, which determines how willingly the owners will communicate with you and meet you halfway in financial matters. Private housing is rented through airbnb, so the owners themselves decide who they want to rent out their property to. Individuals must be 18 years of age or older to create an account, book an accommodation, and host guests on airbnb.

To make a favorable impression and become welcome guest, you need to tell a little about yourself and choose a suitable photo.

In what language should I fill out my profile?

The official language of communication on airbnb is English, so it is advisable to fill out your profile in English, and in case of difficulties, use a translator. You must write your first and last name as they appear in your passport (this will be useful for visa documents). To understand how best to tell about yourself, look at the profiles of other users. In the example above, my husband's airbnb profile. We travel abroad and in Russia, so the text is written in two languages.

Photo. Your photo must be real (not a photo of an animal or a landscape). Smiling faces look good, not passport photos. Think about what kind of tenant a typical owner wants to see: neat, friendly and adequate. For your main photo, it is advisable to choose a clear, large photo without sunglasses - this will make it easier to verify your airbnb profile. You can add multiple photos and record a video.

Specify profession. Good impression indicates a serious profession, for example, a doctor. But there is no need to invent anything, because every person has something interesting besides work (family, hobby), write about it. The main principle is short and optimistic.

Recommendations. To increase the credibility of your profile, new members can ask their friends to write them a recommendation. The friend who recommends you must be registered on airbnb.
UPD: You can no longer add recommendations. If you have already received them, they will remain in your profile.

Young people aged 18-25 should pay special attention to filling out their profile. Many owners are reluctant to rent out their homes to students and young people, fearing inappropriate behavior and damage. Choose a photo and write a description as if you were preparing for a job interview or meeting your partner's parents.

The profile does not show email addresses, website names and phone numbers, so do not write this in the story about yourself, but fill out the fields contact information During registration.

Profile confirmation

Airbnb's user identification requirements have changed significantly since the service was created. If previously, when registering on the airbnb website, it was enough to indicate your email, now you need to go through the profile confirmation procedure. Why is this being done? To minimize risks and increase trust between hosts and guests. It is impossible to make a reservation without confirming your profile!

To verify your airbnb profile, you need to go to “Edit Profile” and select “Trust and Verification.” The fastest way to confirm your email address and mobile phone. Checking social connections is only possible for Facebook, Google or LinkedIn.

The photo of your airbnb profile must be clear and taken recently (it is checked against the photo on the documents).

The last stage of identification is downloading an official document. Suitable document: passport or driver's license. Take and process a photograph of the document in advance and save it on your computer. A photo can also be taken using a computer or phone camera in the mobile application.

After uploading a photo of an official document, you may be asked to take a selfie and compare it with the photo on the document.

After successfully completing all stages, a green “Verified” icon appears.

Why verify your profile? In order to use the airbnb website - the world's largest accommodation booking system and save money. Owners are also asked to identify themselves. When a person sees that your profile is confirmed, it is easier for him to make a decision, make a choice in your favor, and give a discount.

Since there are problems with profile confirmation, do this in advance.

Booking on airbnb website

Using the airbnb website is easy, there is a Russian version and an airbnb mobile application. You can view accommodation options without registering by entering the name of the city, dates and number of guests, but it is better to register immediately at my invitation to receive a discount on your first booking (valid for a year) and go through the profile confirmation procedure.

Search by parameters

There are a lot of advertisements for rental housing, so immediately specify your search by parameters: type of accommodation, price, area, amenities. Most popular look residence is a separate apartment (apartments). Important selection criteria may be the number of rooms and beds, the availability of a kitchen, Internet, washing machine, air conditioning, heating, elevator...

Selecting options and creating a wish list

Reviews. Guests rate the accommodation they stayed in and write reviews; this information should be paid attention to first. From the reviews you can find out many important details, for example: is the apartment warm in winter, how does the shower work, where do the bedroom windows face. Best options have a “5 star” rating, and their owners have a Superhost badge (medal).
Description and conditions. By going to a specific ad, you can read detailed information about this housing. Important components of the price: surcharge for an additional guest, cleaning fee, cancellation conditions. In the “Amenities” column, everything that is available in the rented premises is noted. Hosts describe their requirements for guests in the “House Rules” section.
Photos. Look carefully at all the photos, the more, the better. Photos taken by airbnb photographers are labeled “Verified Photo,” which adds credibility to the information provided.
Area. The exact address The advertisement does not indicate housing, it will be given to you after booking, but you can see the area on Google map.
Calendar. Hosts fill out a calendar of available and busy dates, which is not always up to date (each host’s profile contains information about how quickly they respond and how often they update their calendar). Looking at the calendar, you can draw a conclusion about how popular the property you are interested in is. If you send a request for dates that are on the border of already booked, this is beneficial to the host and he is more likely to confirm the booking and make concessions on the price.
Price. Enter check-in/check-out dates and number of guests. Infants (children under 2 years old) do not increase the occupancy of the booking, so there is no additional charge for their stay. The final cost is displayed and a calculation is given for all its components: with airbnb services and additional fees.
Wish list (bookmarks). Bookmark all the options you like so that they are easy to find. Name the selection by city name, for example, “Prague.” You can add notes to items, noting pros and cons, final price, and anything else that catches your attention or raises questions. Using such a list, it is then very easy to remember each option viewed and make the final selection. The advertisements shown do not mean that all these options are 100% available for the dates you need. To find out the details, you need to enter into correspondence with the owner.

Letter to the landlord

After completing the preliminary selection of airbnb listings, you need to enter into correspondence with the owners and discuss the conditions. Don't click the "Book" button without receiving a response! Instant booking is only possible for listings marked with a lightning bolt.

By default, the language of correspondence is English (what languages the owner speaks is indicated in his profile), the airbnb website offers automatic translation. If communicating in Russian is an important criterion for you, select the host language in the filters, but this will significantly reduce the number of options. In Eastern European countries you can find Russian-speaking hosts. If you book accommodation in Russia, then, of course, you correspond in Russian.

You can write to the owner using the “Contact the owner” link in the ad. In your message, tell us about your plans (when and with whom you are going) and ask all your questions. It is especially important to agree on the check-in and check-out time before booking if it is planned at non-standard times.

Send letters to several owners at once (airbnb copies the text of the letter and all you have to do is change the name). Most replies come within a few hours or the next day. Many foreign hosts do not respond on weekends, just be aware of this and wait a little. Install the mobile version of airbnb and you will receive all alerts in real time.

Special offer . If the season is low and your period of stay is long, then it is possible to negotiate a discount. Name your price or wait for a counter offer. Not all owners make concessions; it depends on the demand for specific housing and the desires of its owner. If the booking period is more than a week, the discount, as a rule, is already indicated. If the owner offers you a discount, then a “Special Offer” will appear on your correspondence page with new price, through which you can make a reservation. When making a decision, hosts look at your profile; it’s very good if it already has positive reviews, but they will only appear after your first trip through airbnb.

Pre-booking confirmation. If the dates you need are available, the host will send you a “Preliminary Booking Confirmation”. Make a decision and click the “Book” button. Be sure to notify the owners of all apartments you have requested that you have made your choice (airbnb will send an automatic mailing).

You need to continue your correspondence with the owner of the booked accommodation: inform about the check-in time, find out how best to get to the place. If you booked your accommodation in advance, be sure to write to the host again the day before your arrival (airbnb will remind you about your upcoming trip).

You should not try to deceive airbnb by negotiating directly with the owner. Before you pay for your reservation, your contact information will be hidden, and your email, phone number, and website name will not be shown in correspondence; in addition, the owner may complain about you. It happens the other way around, when the owner himself offers you to pay him money, bypassing airbnb, keep in mind that such “savings” increases the risk of being deceived. Booking through airbnb is beneficial for both parties.

Payment for accommodation

If the booking is confirmed, you will be charged 100% for accommodation and services. In Russia you can pay by credit card or PayPal. When filling out your billing address, please include your home address with zip code. Nobody checks this data.

A partial prepayment option is available for most listings. When using it, part of the booking cost (usually 50%) is paid immediately, and the remaining amount is debited automatically at a later date. Airbnb sends a reminder email 3 days before the second payment. You can pay for your entire reservation at once by selecting this option at the payment stage.

Long-term bookings (over 28 days) are paid in installments. You will be charged the first month's deposit at the time of booking and the remainder will be debited monthly using the same method.

To avoid conversion through the airbnb website, pay for your stay in the host's currency. Most often the host's currency is euros or dollars. It is more profitable to pay with a card with the same currency, but if you only have ruble cards, the bank rate will still be more profitable.

After payment, a confirmation with booking details will be sent to your email: accommodation address, phone number and email of the owner. Save this information. In addition to confirming the reservation, airbnb sends an email.

The host receives the money 24 hours after the guest checks in, so if something goes wrong during check-in, call or email the airbnb Help Center immediately before the money is transferred!

Compensation or refund. Strong factors for compensation or a refund are the non-compliance of the housing with what is described on the website (no specified furniture or amenities, not cleaned, unsafe). All this needs to be photographed and justified. The reason for the refund may also be the cancellation of the reservation by the host, in which case the standard procedure applies.

airbnb booking confirmation for visa

Confirmation airbnb bookings Suitable for obtaining a visa on your own at most consulates. Enter the names of all guests as in their passports at the time of booking, then they will appear on the receipt, which is printed directly from the site and sent by email.

The airbnb receipt contains all the necessary data: names of guests, address of residence, date of arrival and departure, information about 100% payment. If, in addition to the airbnb receipt, proof of payment with a bank statement is required, then you must book with strict conditions so that the money is debited from your account immediately (such a booking cannot be cancelled).

How to add guests

You can enter the names of all guests and the company name on your airbnb receipt yourself up to the check-out date. It is better to add guests immediately during booking. After payment, enter contact information: first name, last name and email address of each guest, this information will appear on the receipt. If your guest is registered on airbnb, use the same email, then this trip will sync with their profile.

How to add an infant who is not counted towards the total number of guests (upon agreement with the host): Write his name separated by a comma to any adult guest, then it will appear on the receipt.

Cancel Reservation

Cancellation of an airbnb reservation can be initiated by the guest or by the host. Removing a reservation is a rare case, because it is not beneficial to anyone, but if this does happen, you need to know the conditions. The cancellation policy allows you to change your reservation before or during check-in.

Cancellation by guest

If your plans change and you cannot use the accommodation you booked through airbnb, then go to your reservation and click the “Cancel” button. Before confirming an action on the site, read about the cancellation conditions and penalties.

The refund amount depends on the host's cancellation policy. The airbnb service fee is refundable up to 3 times per year if the guest cancels before the start of the trip. The host can look at the number of bookings that were canceled by the guest over a 12-month period and draw conclusions.

Cancellation Policy

Flexible conditions allow you to cancel your reservation 24 hours before arrival, so it is best to choose accommodation under these conditions
Moderate the conditions are also quite soft, they allow cancellation without penalty 5 days in advance
Strict with delay conditions include the possibility of free cancellation within 48 hours after booking and no later than 14 days before arrival. Further, if cancellation occurs no later than a week before arrival, you lose 50% of the amount
Strict conditions immediately impose a 50% fine in case of cancellation, but if it is done no later than 7 days before arrival
Super Strict 30 or 60 days are used in special cases. You can cancel such a reservation 30 or 60 days before arrival with a 50% refund
Long term conditions apply to stays of 28 days or more; upon cancellation, the first payment is not refunded

Airbnb may consider extenuating circumstances that may result in a guest canceling a reservation. The issue of reimbursement of expenses is decided individually upon provision of documents. “They postponed their vacation” is not an argument.

Changing armor

If you have already paid for your reservation, but want to make changes to it before check-in (change the number of guests, dates), send a request to the host using the “Change or cancel reservation” button. The owner can approve, reject, or ignore the changes.

If you checked in but decided to leave early, the money will be refunded according to the booking conditions:

Flexible- accommodation fees are refunded in full for the days remaining after 24 hours from the date of official cancellation.
Moderate- 50% of accommodation fees for unused days are refunded.
Strict- money for unused days is not refunded.

Cancellation by host

This is a situation that has nothing to do with you. Airbnb will refund the full amount of the booking, including the service fee. Of course, cancellation of a reservation is always unexpected and unpleasant, but it rarely happens. Good owners value their reputation, despite all sorts of life situations and circumstances.

Since 2012, our reservations have been canceled 2 times, in both cases a month before arrival. The information immediately comes to email, the text of the message from airbnb: “Don’t worry! We have already issued a full refund for you in the amount of... From our side, the refund is processed immediately, but it will take up to five banking days for this amount to appear in your account. Book another accommodation." One time airbnb sent me a discount coupon, which I applied to a new booking.

Never cancel a reservation yourself at the request of the host! There are times when the owner writes in a personal message that he cannot accept you and asks you to cancel. If this is his initiative, then he should cancel the reservation on the site, only then will you get all your money back. How do you know if the host is canceling a reservation? Read the reviews, they contain the entry “This is an automatic message. The reservation was canceled by the owner... days before arrival.

When will airbnb refund your money?

The refund process starts as soon as a cancellation is made or changes are accepted. Refunds usually take 3-5 days, but may depend on the payment method and your bank. Refund information may be displayed by the date the charge was made (when the reservation was made).

Check-in/check-out

Since accommodation booked through airbnb is not a 24-hour hotel with a reception, you must arrange a meeting with the owner. If the host has set a fixed arrival and departure time, this information will be indicated in the description of the selected property, if not, then agree on the time before booking. It is especially important to obtain the owner's consent if you have an early or late check-in.

Check-in/check-out at airbnb

Check-in

Most owners prefer to meet the guest themselves, hand him the keys and show him the accommodation. You may also be met by a relative or trusted person who is handling housing on behalf of the owner. Agree on all the details of the meeting, indicate the arrival time of your flight, find out the best way to get to the place, the entrance number, the code for the front door. You may be asked to contact an hour before arrival (send SMS, write via messenger or call). Usually we get to the place on our own; several times we were met at the station, and we also checked in according to instructions, finding keys under rugs and in mailboxes.

Be sure to print out your travel plan with the address and contact details of your accommodation. Correspond with hosts through the airbnb website so that the support team can help if a dispute arises. In an apartment booked on airbnb, you can expect welcome gifts: a bottle of wine, fruit, sweets... You can also bring the owner a small souvenir - this always helps to improve relationships.

Departure

Leaving the home can also be in the presence of the owner or independently. In the first case, the owners or trusted persons come at the appointed time and take the keys, in the second, you simply leave the keys inside and slam the door or throw the keys in the mailbox (by prior agreement). You can almost always agree with the owners on a convenient check-out time; many will accommodate you and allow late check-out without additional payment. The hosts' decision depends on the booking calendar. If the accommodation needs to be prepared for the arrival of other guests, you will have to leave at 12:00 or earlier, as stated in the house rules. Several times we were allowed to stay much later without additional payment. Communicate with the owners, they are interested in receiving guests and a good review.

airbnb help

Airbnb guarantees security and provides customer service (24/7 support service, money back, provision of documents).

To contact airbnb support with a problem regarding a specific reservation, you need to go to the Help Center on the airbnb website. Through the menu you can ask the owner for help or go to the problem solving center. A request is created using your reservation number, and a response is sent to the email specified during registration. Answers to general issues searched by entering a keyword.

In emergency cases (if there are problems with check-in and accommodation), you need to call.

airbnb contacts

airbnb phone +1 855 4247262 (24 hours in English)
airbnb support in Russia +7 495 4658090 from 09:00 to 23:00
You can send a message via the contact form

How to become a master

Through the airbnb website you can not only book private accommodation around the world, but also become the owner yourself and rent out your apartment, room, house on a permanent or temporary basis.

Renting housing through airbnb is convenient because you set the period, prices and rental conditions yourself, and choose the guests. “I have nothing to rent out, I live in my own apartment,” you say, but perhaps you have a free room and renting it out will help you earn money and at the same time meet people from different countries. Are you going out of town for the whole summer or traveling often? Your property will generate income, pay for vacations and utility costs. If you have additional housing, then renting it out through airbnb may be more profitable than long-term rental. Airbnb provides guarantees for hosts; you can set your own rules and take a deposit for the safety of the property.

Posting an ad on airbnb

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Modern travelers do not tend to limit themselves to traveling within their own country. If finances allow, many go in search of adventure to the most remote corners of our planet. One can only imagine how much effort was required to conduct international travel a quarter of a century ago.

Lack of mobile communications, the same Internet, problems at embassies - and these are just the beginnings. Whereas now, by opening an Internet browser, you can find so much information that it will be enough to ensure maximum reliability for your upcoming trip.

And what is the cost of the growth of our needs? Having visited some five-star hotel in Turkey last year, a person will no longer want to go to Croatia next year with no less comfortable conditions. Moreover, everyone strives to find a cheaper nest for themselves and with big amount comfortable conditions.

Today I will talk about an excellent service for renting apartments around the world from homeowners, which has found recognition all over the world, allowing the user to rent cheap apartments/rooms in any corner of the planet. We will talk about the site airbnb.ru.

By the way, Russians are reluctant to use the Airbnb apartment rental service due to ignorance of its existence. There are older services like hotellook.ru or generally “oldies” that stay afloat only at the expense of citizens of the CIS countries. These are sites like booking.com. They are also good in their own way, but the peculiarity of AirBnb is that it is possible to rent apartments directly from the homeowners, and this is its main advantage. But first things first.

Airbnb service - an inside look

Airbnb.ru gives you the opportunity in a few clicks rent an inexpensive apartment or room in many countries around the world. Airbnb offers not only hostels and daily apartments, for lovers of exquisite relaxation, there are offers to rent an expensive yacht or some oriental palace.

And what’s good is that on Airbnb (AirBnb) you can find a budget option housing in very good location, in which if you rent a hotel room, you will pay five times more money. Here's an example from Airbnb - renting a room in Barcelona with a view of the Sagrada Familia costs 1,848 rubles

The photo above is the view from exactly where you will live! Time passes and the exchange rate of the ruble against the dollar and euro changes, but still, as a percentage, renting apartments through AirBnB will be cheaper than in a hotel.

Yes, if for some reason you didn’t watch the video above, I’ll tell you again that the very story of the creation of the Airbnb website is quite funny. Two guys, being students in another country, did not calculate their finances when renting a room, and in order to somehow get off their knees, they began to rent out their air mattress on the floor. By the way, the name of the Airbnb website follows directly from the description of this story, and translated means an air mattress and breakfast.

As practice shows, the Airbnb service (AirBnb) offers a wide variety of housing options in Europe or America, while East Asia Either I haven’t heard about the existence of the Airbnb service, or they have their own competitive site similar to Airbnb, but the Airbnb service is almost not represented here at all. Although, if you really want to and have Google translator at hand, you can also find good apartments at an affordable price.

I like that on Airbnb you can immediately filter apartments by quality, view from the window, location, price, even by the face of the owner of this property and his friendliness, because on the site AirBnb people write real reviews about the apartments that were rented from the owners. Moreover, these are not paid reviews, but real comments from real people:

Like any project, the Airbnb service has its advantages and disadvantages, which I will discuss below.

Benefits of the AirBnb service

1. Airbnb is awesomeaffordable prices

Even in the most major cities There are affordable housing offers around the world. Airbnb's website is proof of this. On Airbnb it is quite possible to find better offers for renting apartments compared to private advertisements for renting apartments or hotels. As a rule, the local representation comes down to people who are eager to make a little extra money on their home. In fact, the offers on Airbnb are completely different. If you are trying to rent an apartment in London for 100 dollars, then it’s better not to go anywhere, but you will be gladly provided with an air mattress in many parts of the city. On Airbnb, you can really settle down cheaper upon arrival, plus you will have a local resident “at hand”, who is also the owner of the apartment you rented, who will show and tell you everything.

2. Airbnb is comfort

If a cozy and comfortable life at the level of a luxury hotel room is very important to you, then Airbnb is the perfect service for you. As a rule, many apartment owners rent out their homes in order to earn money during that period of time when they themselves go on vacation or simply live in some other place with relatives. In this case, you will be absorbed in a homely atmosphere with complete autonomy.

I think you won’t refuse to see how the French or Italians furnish their apartments, or what household appliances the Germans or British use. I can say with confidence that you obviously won’t get such a vast amount of information while staying at a hotel.

Often, such apartments are rented fully equipped - you will be provided with everything you need to lead a normal life, including a washing machine, dishwasher and equipped kitchen with a full set of appliances and dishes.

Here are some examples of apartments

AirBnb – apartment in London

AirBnb - apartment in New York

AirBnb - apartment in Paris

AirBnb – apartment in Rome

3. Airbnb is forclear communication

During the rental of housing, the owners not only look for a potential client, they, just like you, are given a unique opportunity to communicate with foreigners. As practice shows, people are always happy to chat on a variety of topics, even to the point of giving you valuable advice on visiting a particular place, or, for example, giving you the number of the cheapest taxi to get to the place you need. Don’t think about it, this is not necessary - if you don’t want to, no one will oblige you

4. Airbnb is aboutdiscussing housing conditions in advance

The Airbnb service requires fulfillment of a mandatory condition before booking - you will definitely need to communicate with the owner of the apartment, where you will be provided with comprehensive answers to all your questions. For example, how is the infrastructure in the area where you live, are there cheap supermarkets here, is the metro or bus station far away. You have the opportunity to clarify whatever your heart desires.

5. Airbnb islinking accounts

If you are registered on Facebook, you will have no problem tracking the movements of your friends, especially if their profile is directly linked to the Airbnb service. Share your impressions!

Disadvantages of the Airbnb service

1. I don't argue, Airbnb great service. But Airbnb, like everywhere else, has its drawbacks. First of all, this is the lack of a professional approach. Most of Apartment owners, as a rule, are ordinary people who want to earn extra money, so be prepared for anything and have maximum patience (especially if you are booking an apartment for the first time) - some issues may take too much time to discuss.

2. Living conditions. Each person has his own moral values, so there is a high probability that your wishes will not coincide with the specified living conditions from the owner. Not because you are being deceived, but everyone has different preferences.

3. The lack of instant booking of accommodation on Airbnb is also a small drawback, especially for businessmen. The fact is that if other sites for renting and renting out apartments - analogues of Airbnb, offering reservations in hotels, provide a maximum of five minutes for placing an order, then on Airbnb you will have to wait for the owner’s decision. Therefore, this option is not suitable for people who are still at home today, and tomorrow - somewhere at the other end globe and they urgently need housing.

4. Virtually no privacy on Airbnb. To make a reservation on Airbnb, you will have to spend time. Registration, sending and checking documents, filling out a profile (which, by the way, is mandatory). The documents will be available only to the site administration and, as a rule, the owner will not see them, unless, of course, you offend him or do something else illegal. Well, another important nuance on Airbnb is the possibility of communal living, when other people can potentially live with you in the apartment.

5. Don’t be surprised by the fact that you may be denied a reservation if the host of your Airbnb property simply doesn’t like you or your profile – this is also quite possible. Agree, everyone decides for themselves who they can move in with them.

Please note that it is worth reading in advance Airbnb accommodation reviews or view the owner’s profile in detail. You never know how he will behave in one case or another. And so you can already hint at some common interests.

How to use the AirBnb “inflatable service”, AirBnb discount coupons

To get started, go to AirBnb website and register. I think this operation is not worth describing in detail, everything is simple and clear. By the way, you may have heard that there is discount couponsairbnb. Would you like to receive a $25 discount when booking your accommodation? If yes, then follow this link, it is already included airbnb coupon code, and then, by registering on the site, you will receive a bonus of $25. That is, by ordering a rental property, the rental price will cost you $25 less! Agree, not bad!

The main page of the Airbnb website presents the hottest offers from all over the world. If you don’t find anything suitable, enter the city where you are going. The Airbnb system will give you a comprehensive list of offers for a specific locality, and the location of the proposed housing on the map. Airbnb also has many filters available (just like an online store), which can potentially speed up the search for accommodation based on your request.

When choosing accommodation on Airbnb, you will receive a sufficient amount of information in the form of photographs, descriptions and numerous reviews, which, by the way, are checked by the administration for authenticity. As a rule, in the right corner of the page on Airbnb the price directly for renting an apartment per day is indicated. There you can also decide on the number of days and the cost of all services provided by the service.

Well, and, ultimately, after checking all the data when writing a request to book an apartment, using bank card payment can be made. In addition, for owners of electronic wallets, the PayPal service is provided.

Criteria for choosing accommodation on Airbnb

First of all, a verified user profile. Let me tell you that on Airbnb everything is serious about document verification, which is why scams rarely come up here. To register your accommodation (apartment, house, yacht, etc.) in the Airbnb system, you will need to provide everything Required documents, confirming not only your identity, but also your right to own housing.

Only after approval by the administration of the Airbnb service, the user will be marked with a special icon, which gives the right to take further actions. The same situation applies to photographs of the proposed housing. When choosing, pay attention to the inscription “verified photo”, which indicates that the “photo shoot” of the property was carried out by a professional photographer from the agency and, of course, corresponds to reality.

The next item is the response rate on Airbnb. This box indicates the percentage of questions asked by potential tenants and answers given by the landlord. That is, if you see a frequency of ten percent, you don’t even have to try to find out anything there, since it’s unlikely that anyone will give you a complete answer.

On the other hand, if the response rate is greater than 90 percent, then the host is incredibly sociable and responds to all messages as quickly as possible. And, believe me, if the housing is good, then you have to answer 100-200 requests per day.

Don't forget to update your service calendar. By updating it regularly, you will, first of all, save time. Imagine, you are looking for accommodation on the website, find a suitable one, look at the photos, compare with other offers (as a rule, this takes at least one hour if you are planning a serious trip, and especially if you are a woman).

And already when you agree to book accommodation, you are told that the apartment is occupied. Moral of the story: Update your calendar often to avoid wasting unnecessary time. Nice apartments They won't stand empty for long.

"And I changed my mind"

Airbnb's 'inflatable' service in mind huge amount provided for various schemers various conditions to remove armor. This opportunity allows you to select accommodation directly depending on your confidence in the upcoming trip. Don’t worry, the Airbnb service fee for making an apartment reservation will not be reimbursed in case of cancellation. Of course, serious circumstances are taken into account when refusing, but in this case much will depend on communication with the administration.

The Airbnb website has special “Site Visitor Compensation Rules” that allow you to get your money back if certain misunderstandings arise, including:

The tenant independently canceled the reservation or provided you with accommodation on the spot;

The expectation does not coincide with reality due to the fault of the apartment owner;

You personally discovered that your new home is incredibly dirty and, even more so, unsafe.

Of course, such nuances do not come up often, but anything can happen, and if you are not satisfied with something in your new home, just contact the service administration within 24 hours after moving into your new place.

Accommodation reservation certificate for visa

Everyone knows that when visiting many countries, the embassy will require confirmation of your solvency and mandatory place arrangement. None of my friends have used this service, but based on reviews online and on the website, it becomes clear that a printed reservation made on the website is positively accepted at the embassy.

The downside of Airbnb

It is quite obvious that in addition to renting any type of housing, you can just as easily rent out your apartments: an apartment, a dacha, a yacht (whoever has one) :)

Much, of course, depends on the location of your home, but if there is free space and you don’t shy away from neighbors unknown to you, then why not rent it out? Speaking of guarantees, the AirBnb rental service provides a potential tenant with no less guarantees than a tenant.

Plus, it's completely free. The system is as follows: to assure you of a guarantee (the so-called “safe transaction”), the Airbnb service imposes its own markup on top of your housing price. If there is a service office in your country, then in some cases the agency can take professional photographs completely free of charge.

In order to rent out an apartment on Airbnb, you need to go to the “Your Ads” section in the “Control Panel”.

In conclusion I would like to say that AirBnb service may seem incredibly complicated to some (which is why I gave such a detailed description of it). In fact, this service is quite advanced and easy to use, so at a minimum, you need to pay attention to it in order to keep it in mind or simply recommend it to friends. It’s not that I’m advertising it, it’s just that after using it, me and my colleagues were left with only the best impressions.

And don't forget that when you first register on Airbnb, you'll receive a small bonus of twenty-five dollars to your account, so don't waste time and get the most out of your vacation.

An alternative to hotels - renting apartments, apartments and houses - is becoming increasingly popular in the world.
When you come to a foreign city, you want to feel the comfort of home. Most hotel rooms, and you will agree with me, cannot replace the comfort of home with a kitchenette, hanging shelves filled with pots, drawers with spoons and forks, a sink and a stove.

For example, it’s more pleasant for me to sit in the kitchen than in the living room - everything is at hand: a refrigerator with a supply of drinks and food, a table where you can have intimate conversations or watch TV... They probably understood me.

Pros of living in an apartment

Especially apartment prices for those who come to relax on long term– I won’t hide the fact that it’s cheaper, since the products in European supermarkets are much different in freshness and variety from those in Russia, and I think anyone can cook a steak from non-frozen meat or bake fresh fish.

Accordingly, we save on going to restaurants, absolutely freely pour ourselves wine and something stronger, and we are also not shy about smoking at the table.

In the world of travel, there is a need for apartments from owners, just as there is a need for owners to rent out these apartments.

How Airbnb works

What Airbnb has: a database of owners who offer their properties for short-term rental, has reviews from those who have already used their services, has an owner profile where he writes about himself, and has photographs of what the owner offers.

There is also a processing center that accepts money as a deposit, brings us together with the owner and, within the framework of the agreement between him and us, protects the rights of both, transferring financial relations into a contractual framework: when you book housing, you pay money, but the owner of the property will only receive it the next day after your check-in.

That is: if you don’t like something and the offer published on the Airbnb website by the owner is not true, you have the right to get your money back.

If the owner of the property violates the agreement and cancels your reservation, you get back the entire amount paid + bonus (Airbnb fines the owner and this fine is your bonus).

The process of searching and booking accommodation

You enter the place (This is a country, city or region) where you are looking for housing.
You enter the dates you are interested in.
Number of residents.
And you receive search results - a photo of the proposed housing and the price.

There are filters: by housing cost limits; by type of housing: “house, apartment, bed”; for services: internet, washing machine, parking, etc., etc.

Did you choose your favorite based on the photo? Read the reviews of those who have already stayed there.
Read about the owner - there is his photo, what he writes about himself and what clients who have already stayed here write about him.

Well, if everything suits you: book! To do this, you naturally need a visa or mastercard credit or debit bank card.
The money will be debited from your card, but the owner of the property will receive it only on the second day of your stay in his apartment or house.

If you don’t like something, namely: if something differs from the offer that was on the Airbnb website, you can write to Airbnb support and they will return your money and select an alternative housing option for you.

Airbnb Pitfalls and Cons

The ease with which any homeowner can become an Airbnb partner and get into their database is why large quantity outright swindlers and scoundrels in this database.
If Booking.com checks hotels and apartments included in the database since both of them must be legal entities (firms, LLCs, etc.), Airbnb does not do this check.

Difficulty contacting support.
I have many positive results of solving situations with Booking.com support service in Russian: .

It's no secret that anything can happen and no one is safe from mistakes. Booking.com handled all situations with honor: I received an alternative or a refund in situations that seemed hopeless at first glance.

Airbnb acted according to the scenario: we’ll wait, maybe everything will resolve itself.
I did not receive any help from Airbnb, for example, in a situation when, upon arriving at the host, I discovered that the previous residents had extended their stay.

That is, in essence, I found myself homeless in the evening in a foreign city. I had to, and naturally no one compensated me for the Airbnb mess.

It often happens that people who have booked a beautiful apartment (pictured) in fact receive an uncleaned shithole with hair on the bed linen with holes, an unwashed toilet and a sink that was clogged a year ago and smells like a morgue.

step by step guide

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