Claim for refund of money for air tickets. Application for a refund for an air ticket. The nuances of filing a claim for a refund
Based on the above and in accordance with Articles 103, 105, 108 of the RF CC, 779 of the RF Civil Code, I DEMAND: 1. Refund the cost of the air ticket in the amount of rubles.2. Compensate me for moral damages in the amount of rubles3. Reimburse me for legal expenses in the amount of rubles, in accordance with Art. 15 Civil Code of the Russian Federation. In case of non-transfer Money within 7 days from the receipt of this application to Continent Airlines, complaints will be sent to the prosecutor's office of the city, Rospotrebnadzor, and a statement of claim for the recovery of funds, interest for the use of other people's funds, moral damages, payment for the representative's services will be sent to court.
RF VC - Termination, at the initiative of an aircraft passenger, of the agreement for air carriage of a passenger. An aircraft passenger has the right to refuse a flight by notifying the carrier no later than twenty-four hours before departure of the aircraft, if the rules established by the carrier air transport no grace period has been determined, and receive back the amount paid for air transportation.
(» AIR CODE OF THE RUSSIAN FEDERATION" dated March 19, 1997 N 60-FZ). Based on the above and guided by Art. 16 and 32 of the Law of the Russian Federation “On the Protection of Consumer Rights” I demand that within 10 calendar days the full cost of the air ticket issued in my name in the amount of rubles be returned.
The document form “Application for refund of money for an air ticket” belongs to the “Application” section. Save the link to the document on social networks or download it to your computer.
At CJSC Aviation Company "____________"
________________________________
from _________________________________
_________________________
STATEMENT
«___»_____________ _________________
Me, _______________________, born ________ purchased an air ticket on the route ___________-__________ for flight No. _________ of airline “__________” departing from _________-“___” _________. Copy attached.
Payment for the air ticket was made to “___” of the __________ year in the amount of ___________ rubles (a copy of the receipt is attached).
Later I learned that the aviation company “__________” declared itself bankrupt.
According to paragraph 1 of Article 103 Air Code Russian Federation, under a contract for the air carriage of passengers, the carrier undertakes to transport the passenger of the aircraft to the point of destination, providing him with a seat on the aircraft making the flight specified in the ticket, and in the case of air carriage of passengers, baggage, also deliver this baggage to the point of destination and give it to the passenger or authorized baggage claim to the person.
The delivery time for passengers and baggage is determined by the air transportation rules established by the carrier.
The passenger of the aircraft undertakes to pay for air transportation, and if he has baggage in excess of the free baggage allowance established by the carrier, also for the carriage of this baggage.
By virtue of clause 1.Article 105 of the Air Code of the Russian Federation, it follows that by purchasing an airline ticket, I entered into an agreement for the carriage of a passenger with this airline.
Moreover, in accordance with Article 779 of the Civil Code of the Russian Federation, a transportation contract is one of the types of service contracts.
It should be noted that since the contract for the carriage of passengers was concluded by me exclusively for personal needs not related to business activities, in this regard and on the basis of the preamble of the Law of the Russian Federation “On the Protection of Consumer Rights” I believe that the relationship that arose between me and airline, the norms of the Russian Federation Law “On Protection of Consumer Rights” apply.
According to Article 108 of the Air Code of the Russian Federation, a passenger of an aircraft has the right to refuse a flight by notifying the carrier no later than twenty-four hours before the departure of the aircraft, if the air transportation rules established by the carrier do not specify a grace period, and to receive back the payment for air transportation amount.
If an aircraft passenger refuses to fly within the established period, the passenger has the right to receive back the amount paid for air transportation with the withholding of a fee, the amount of which cannot exceed 25% of the amount paid for air transportation.
Based on this article of the Air Code of the Russian Federation, since I refused the flight and the aviation company Continent declared itself bankrupt, I had the right to demand a refund of the cost of the tickets.
Based on the above and in accordance with Articles 103, 105, 108 of the RF CC, 779 of the RF Civil Code
1. Refund the cost of the air ticket in the amount of _________ rubles.
2. Compensate me for moral damages in the amount of _______ rubles
3. Reimburse me for legal expenses in the amount of _______ rubles, according to Art. 15 Civil Code of the Russian Federation.
In case of failure to transfer funds within 7 days from the receipt of this application to Continent Airlines, complaints will be sent to the prosecutor's office of ___________, Rospotrebnadzor of ____________, and a statement of claim for the recovery of funds, interest for the use of other people's money funds, moral damage, payment for the services of the representative will be sent to court.
Application:
1.Copy of ticket
2.Copy of receipt No. ____________ dated __________
3.Copy of passport
«___»________________ ____________________
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Gossip in the workplace is quite commonplace, and not only among women, as is commonly believed.
A claim for a refund for air tickets is written if the air carrier refuses to return the money during negotiations. The claim itself is used as evidence of the fact that the buyer used pre-trial settlement methods before going to court.
There are no clear requirements and rules for drawing up claims in the legislation, but this article will provide recommendations by following which you can competently draw up a procedural document.
When can I request a refund for an unused air ticket?
After changes were made to the Air Code of the Russian Federation in the summer of 2014, air tickets began to be sold in two types:
You can get your money back almost in full only when returning tickets, where there is a condition for their return, at least one day before the flight. If the ticket is returned later, the air carrier has the right to a penalty in the amount of 25% of the ticket price. But at the same time, the passenger can still return three quarters of the cost. But handing over even a return ticket after the end of the flight does not give the right to a refund.
Already from the very name “non-refundable ticket”, it becomes clear that the passenger will not be able to get the money back. An exception may be cases when a passenger was forced to miss a flight due to the illness of a relative traveling with him or the death of a close relative. But these facts must be documented.
Filing a claim for a refund for air tickets
To correctly file a claim for a refund, you must refer to the norms of civil law. The protection of tourists' rights is also regulated by legislation in the field of consumer protection. A claim is a procedural document; it indicates the demands themselves and the grounds on which they are put forward. It will be better if the claim uses the laws that were violated by the air carrier.
You can also refer to the rules of transportation in the text, which are issued along with the air ticket. These rules should also mention the conditions for returning the ticket. But if the conditions stated by the air carrier contain provisions that directly contradict the law, then they are unlawful.
The complaint must indicate the period within which it must be considered and the address where the response should be sent.
Filing a claim
It is necessary to submit a claim in a written form. Lately, correspondence has often been conducted by e-mail, but not all judges then accept printouts as evidence. The address to which all claims must be sent must be indicated on the air ticket. You need to understand that the air carrier is responsible for refunds. A ticket can be purchased from an agent; in most such cases, the claim is still sent to the air carrier.
If all the rules for refunding an air ticket have been followed, but the money has not been returned, and oral negotiations do not produce any results, you need to file a claim. You can also complain to Rospotrebnadzor and the Federal Air Transport Agency. But the surest way to get your money back is to go to court.
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Claim against the airline
Claim against the airline. According to the agreement concluded between the customer and the contractor, air tickets were booked for charter flights and blocks of seats on regular airline flights. However, when airport staff checked the air tickets, it turned out that one of the purchased tickets did not exist. When contacting the airline representative, they were informed that the ticket number had been assigned to another person. Thus, in fact, the customer was forced to purchase another set of air tickets in the amount of three pieces, and make an air flight using his own personal funds. The customer demands compensation for the losses he incurred.
IP
Registration address:
Actual address:
According to Agreement No. ______________ dated _______________, concluded between me - __________________________ (customer) and Individual Entrepreneur ____________________________ (performer) (hereinafter referred to as the Agreement), Individual Entrepreneur __________________, at my request, booked air tickets for charter flights and blocks of seats for regular airline flights.
Pursuant to clause 2.3.1 of the Agreement, I was provided Required documents and data allowing the performer to make a reservation.
Thus, individual entrepreneur _______________, based on the application I submitted, made the reservation and provision of air tickets for the following persons:
— _________________ (ticket No. ________________);
— _________________ (ticket No. ________________)
for flights _______________ _________ - _______/________ - _________, which is confirmed by Booking Sheet No. ____________ dated ____________, which, in accordance with clause 3.1 of the Agreement, is an integral part of the Agreement.
In order to fulfill the Agreement, I deposited funds in the amount of __________ (________________________) rubles into the cash register of the individual entrepreneur ____________ in the __________ year.
However, when traveling back from the airport in the city ______ (_______) to the city __________, when the airport staff checked the air tickets, it turned out that one of the tickets purchased in the name of my wife, _____________, did not exist.
When contacting the representative office of the airline "_____________", which was supposed to carry out the flight, we were informed that the ticket number belonging to my wife was assigned to another person.
Thus, in fact, I was forced to purchase another set of three air tickets and make the flight using my own personal funds.
According to clause 2.1.1. of the Agreement, the contractor undertakes to search for and book air tickets ordered by the Customer for charter flights and blocks of seats for regular airline flights in accordance with a completed written application or by e-mail or on the website, the details of which are indicated in the details.
In accordance with clause 4.2.1. Agreement, the Contractor bears full responsibility to the Customer for damage caused as a result of incorrect execution of transportation documents.
The individual entrepreneur ______________ did not provide me with information in advance about the cancellation of the reservation for the air ticket purchased in the name of _________________, and also did not take any other actions, in accordance with the Agreement, to prevent the situation that arose.
Consequently, as a result of the provision of individual entrepreneur _______________ services for booking and provision of air tickets of inadequate quality, I -________________ suffered significant property damage, which the individual entrepreneur ____________ is obliged to compensate in full.
In addition, please consider the following.
According to paragraph 1 of Art. 4 Laws Russian Federation“On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-1 (hereinafter referred to as the Law), the seller (performer) is obliged to transfer to the consumer a product (perform work, provide a service), the quality of which corresponds to the contract.
In accordance with Art. 13 of the Law, for violation of consumer rights the Contractor bears responsibility provided for by law or contract (clause 1 of Article 13 of the Law).
Unless otherwise established by law, losses caused to the consumer are subject to compensation in the full amount in excess of the penalty (penalty) established by law or contract (clause 2 of article 13 of the Law).
In accordance with Art. 29 of the Law, the consumer, upon discovering deficiencies in the service provided, has the right, at his own discretion, to demand:
free elimination of deficiencies in the services provided;
a corresponding reduction in the price of the service provided;
reimbursement of expenses incurred by him to eliminate deficiencies in the service provided on his own or by third parties.
As a result of poor quality service, I was forced to purchase the necessary air tickets myself, paying their cost in the amount of ______________ (_________________________________) rubles.
Thus, the total amount of compensation for property damage caused to me as a result of improper provision of services under the IP Contract was: ______+ ___________ = _________________ (_____________________________________________) ruble.
In addition, I incurred losses in the form of legal fees in the amount of _____________________ (seventeen thousand five hundred) rubles, which are also subject to compensation in full.
On the basis of the above, -
1. In order to compensate for losses caused by failure to comply with the terms of Agreement No. _____________ dated ______________, concluded between me -________________ and individual entrepreneur________________, pay the expenses that I -_______________ incurred in order to restore the violated right in the amount of 103,481.00 (one hundred three thousand four hundred eighty-one) ruble.
2. Reimburse expenses for legal services in the amount of 17,500.00 (seventeen thousand five hundred) rubles.
In case of refusal or incomplete satisfaction of my demands, as well as lack of response to the claim, I will be forced to go to court with a claim for compensation for material damage and moral damage caused to me. In addition, I will contact Rospotrebnadzor of the Russian Federation and the Prosecutor's Office of the Russian Federation with demands to take appropriate measures and eliminate violations of the legislation of the Russian Federation.
In this case, legal costs will be added to the amount of the lawsuit, including the costs of the services of a representative, whose help I will be forced to resort to.
Please send your response to the complaint to:
Claim (demand) for a refund for a ticket
A claim for a refund for a ticket is an official document that establishes the consumer’s demand to the store for a refund and justifies the need to satisfy such a demand.
We present our sample claim, which includes requirements for both a refund for a quality ticket and for a defective one. All you have to do is choose and return the money.
Here is our sample.
Claim for a refund for a ticket
straightaway
To the store director:
Address:
from:
residing(s) at the address:
“___”_______ _______ (specify date) by me, ___________________________________, in the store “_____________” located at the address: _____________________________________________ a ticket was purchased for _______ rubles. Additionally, delivery for the ticket was paid in the amount of ______ rubles.
In accordance with Article 25 of the Law of the Russian Federation “On the Protection of Consumer Rights”, a consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration.
The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase.
An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product.
?♀️ Take the test on the website and straightaway find out whether this product can be returned or not! ?
Moreover, if a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand a refund of the amount of money paid for the specified product.
Based on the above, in accordance with Article 25 of the Law of the Russian Federation “On the Protection of Consumer Rights”, taking into account that a similar ticket is not on sale, I ask: to make a refund for the ticket in the amount of ______________ rubles.
Applications:
1. Copy of the warranty card.
2. Copies of sales and cash receipts.
If the ticket turns out to be of poor quality, then we insert this part, taking into account the features of return and exchange of certain categories of goods.
?♀️ Take the test on the website and straightaway find out whether this product can be returned or not! ?
In accordance with Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights,” the consumer, if defects are discovered in the product, if they were not specified by the seller, has the right to refuse to execute the sales contract and demand a refund of the amount paid for the product. In this case, the consumer also has the right to demand full compensation for losses caused to him as a result of the sale of goods of inadequate quality.
Considering that the shortcomings that the ticket contains arose due to circumstances for which the consumer is not responsible, I ask: to refund the money for the ticket in the amount of ______________ rubles, as well as the money for its delivery in the amount of ______________ rubles.
In case of refusal to satisfy my legal demands voluntarily, I will be forced to go to court to protect my rights and legitimate interests.
Please inform me of your decision in writing within the prescribed period.
Applications:
1. Copies of sales and cash receipts.
2. A copy of the document confirming payment for delivery of goods.
Refund claim (sample)?
Claim for refund compiled according to general rules business correspondence and does not have any special features. If you are faced with the need to write a claim, but do not know how to do it, then we bring to your attention material in which we will not only tell you how to draw up such a document, but also provide sample request for refund.
Claim for refund. How to make a claim for a refund
As we mentioned above, such a claim is made in simple written form according to the general rules of business correspondence. Such rules include clarity and conciseness of presentation, adherence to a formal business style, and the absence of spelling and punctuation errors.
In the most general terms money back claim has the following structure:
- First of all, you need to indicate the name of the organization to which you are sending it, as well as the full name of the official to whom the claim is addressed (director, boss).
- Below please indicate your full name, residential address and contact phone number.
- Then - the place of drawing up the claim (city) and the date of drawing up the document.
- In the center is the name of the document (“Claim”).
- In its main part, it is necessary to report the factual circumstances of the case (for example, when and under what circumstances the product was purchased for which you want to return the money, the reason why you are asking for the money back).
- Specify the deadline for responding to the complaint. Legislatively, this is provided only for state and municipal bodies (organizations), as well as for private individuals whose activities are subject to the Law of the Russian Federation “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-1. In the first case, the period is 30 days, and in the second - 10. In addition, you must indicate in what form you want to receive a response (written or by electronic means).
- List of documents attached to the claim. They can be very different - starting from a sales receipt and ending with an expert’s conclusion or an inspection report.
- Finally, the personal signature of the applicant or his representative is affixed. In the second case, a copy of the power of attorney should also be attached to the claim.
The nuances of filing a claim for a refund
It is important to note that the claim must be drawn up in 2 copies, and on the second of them (which will remain with you), the seller’s authorized person (the official who accepted the claim) must put the date of acceptance, his personal signature, its transcript and indicate his position.
From the day following the day the claim was filed, you can count 10 days allotted for a response. If the seller does not send it and does not take actual actions to resolve the conflict that has arisen, feel free to contact the consumer rights protection department, Rospotrebnadzor or the court for help. At the same time, applying to one of these authorities does not deprive you of the right to simultaneously apply to another, that is, you can apply to all of these institutions at once.
It should also be said that when going to court, it is necessary to comply with the rules of civil procedure: the rules for drawing up a statement of claim, the rules for filing it with the courts. The plaintiff’s responsibilities also include sending copies of documents and the claim to the defendant and paying the state fee.
If you do not want to draw up and submit such documents yourself, you can use the help of a qualified lawyer, and recover the costs associated with paying for his services from the defendant along with legal costs.
For clarity, we present below sample request for refund. If necessary, you can use it, adapting it to a specific situation.
Sample request for refund
To the head of Romashka LLC
Omsk, st. Lenina, 15
from Ivanov Peter Vladimirovich
Omsk, st. Leningradskaya, 5, apt. 13
On May 29, 2015, I purchased a pair of shoes (men's black leather shoes) from your store. On May 31, 2015, after putting on the above shoes and getting to work, I discovered that the fittings on the shoes were torn off, and there were also scuffs and paint defects.
In this regard, I believe that the pair of shoes sold by your organization is a low-quality product, and on the basis of Art. 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”, I ask you to return the redemption price paid for the goods in the amount of 2000 (two thousand) rubles.
The response to this claim, as well as actual actions to satisfy my legal demands for the return of funds paid for low-quality goods, in accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights”, I ask you to implement it before June 11, 2015.
If I do not receive a response from you and do not return the money I paid for a low-quality pair of shoes, I will be forced to contact the Consumer Rights Protection Department and the court.
Signature: (personal signature) Ivanov P.V.
- Copy of sales receipt No. 1 dated May 29, 2015 - 1 copy. for 1 l.
Subject: Claim to the airline for a refund
Theme Options
Claim to the airline for a refund
I ask lawyers to help.
You need to write a claim to the airline to get the money back for the unused air ticket. I want to write it myself. Do I need to refer to any articles and laws, in accordance with which I ask for a refund or not? If necessary, which ones? What percentage can I demand for late payments, for each day?
If anyone has the text of a completed complaint, I would be very grateful.
Or give up on trying to write it yourself and go to law. office, what would they do there?
Thank you all in advance for your answers. If there are any
On December XX, 2009, through the website http://www.aviacompany.aero, I booked a ticket for flight XXX XX-XX, departure XX.12.2009 at XX:XX from Domodedovo airport. Unfortunately, on Friday, December XX, 2009, I did not have time to register. It was not possible to make any marks on the printout of the electronic ticket: neither at the ticket office, nor at the airline representative office on the 2nd floor of the airport terminal (the office was already closed at 16:50).
I ask you to return the money for the unused air ticket in accordance with the rules adopted by your airline. The confirmation email for your flight ticket is shown below. Also, as an attachment, I am sending a file in pdf format from the visa debit card scanned from the front side, issued by XXX Bank, with which the air ticket was paid for. (The card expires today, December XX, 2009, but it has been reissued, new map should stay with the same number)
How can a citizen of Belarus file a divorce from a citizen of Russia? Hello! Help me please! I am a citizen of Belarus, my husband is a citizen of the Russian Federation. The marriage took place in Domodedovo in Moscow in February 2014. Now, together with my child, I [...]
To whom: 1. Limited liability company
Concert and touring agency "Concert Group"
Address: 630058, Novosibirsk, Russkaya Street, 11/1, 14
2. Charitable Foundation for Environmental Protection
Environment "National Environmental Fund
Address: 196084, St. Petersburg City, Moskovsky
Prospekt, 79, letter A, room 9N
From: Nemova Elena Valerievna
Address: 125565, Moscow, Konakovsky proezd building. 9
Sq. 39
about refund
Claim for arrears under a lease agreement
Claim under a furniture purchase and sale agreement (furniture return)
CLAIM TEMPLATE
CLAIM TEMPLATE
CLAIM for payment of the insured amount under a personal insurance contract
CLAIM for goods supplied in an assortment that does not fully correspond to that specified in the contract
CLAIM to a construction contract (in connection with the involvement of a third organization by the general contractor to eliminate deficiencies made by the subcontractor)
Application (for refund of air ticket cost) Attachments:
Help other people find this sample airline ticket refund application.
Claim for refund for air tickets
According to Article 108 of the Air Code of the Russian Federation, a passenger of an aircraft has the right to refuse a flight by notifying the carrier no later than twenty-four hours before departure of the aircraft, if the air transportation rules established by the carrier do not specify a grace period, and to receive back the amount paid for the aircraft carriage amount. 1) Refund to me the amount paid for tickets in the amount of __________ rubles; 2) Refund to me the amount paid for insurance in the amount of _______ rubles.
- copies electronic tickets No.___________, _____________, ____________; — a copy of an extract from the medical history ___________ No. ______. ____________ year _______________ Fill out the feedback form.
Describe your question in as much detail as possible in simple words.
Refund for air ticket
On January 10, 2009, amendments to the order of the Ministry of Transport of the Russian Federation dated June 28, 2007 entered into legal force.
N82 “On approval of Federal Aviation Regulations. General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees.” The General Rules for the air transportation of passengers, baggage, cargo and the requirements for servicing passengers, consignors, consignees, approved by the order, determine the conditions for the air transportation of passengers, passenger belongings, including things carried by the passenger, and hand luggage, transported on board an aircraft on the basis of an air transportation agreement for passengers, property accepted for transportation on the basis of a cargo bill of lading, the rights and obligations of the carrier, other persons involved in the organization and provision of air transportation, as well as passengers, shippers and consignees.
Claim (demand) for a refund for a ticket
A claim for a refund for a ticket is an official document that establishes the consumer’s demand to the store for a refund and justifies the need to satisfy such a demand. We present our sample claim, which includes requirements for both a refund for a quality ticket and for a defective one. All you have to do is choose and return the money.
Before writing and filing a claim, we recommend that you: Claim for a refund for the ticket “___”_______ _______ (specify date) by me, ___________________________________, in the store “_____________”, located at the address: _____________________________________________ a ticket was purchased for _______ rubles.
Additionally, delivery for the ticket was paid in the amount of ______ rubles.
The procedure for drawing up and a sample claim to a tour operator for a refund
Failure of travel companies to comply with the terms of the contract is one of the most common cases of violation of consumer rights. If a citizen has received a low-quality product or service, he has the right to demand monetary compensation. From the article you will learn how to correctly write a claim to a tour operator for a refund.
If the travel company does not comply with the terms of the contract, you have the right to write a claim for a refund. The rights of people buying vacation packages are defended simultaneously by both the consumer protection law and the current federal legislation in the field of tourism.
Citizens often encounter low quality tourism services.
Air ticket refund
The passenger has the right to refuse transportation and return the air ticket in the manner established by the legislation of the Russian Federation.
It should be taken into account that the norms of Russian legislation on refund issues, as a rule, do not apply to air tickets of foreign carriers, as well as to air tickets of some Russian airlines, transportation for which starts from points outside of Russia. the flight is not scheduled; failure to send a passenger due to the impossibility of providing him with a seat on the flight and the date indicated on the ticket; failure by the carrier to provide connecting flights in the case of a single carriage; failure to provide the passenger with service in the class indicated on the ticket; incorrect issuance of an air ticket by the carrier or authorized agent; illness of a passenger or a member of his family or a close relative traveling with him on the aircraft, which is confirmed by medical documents; death of a family member or close relative of the passenger, which is documented.
Samples of claims for refunds
It is considered that a written claim for the return of funds is a notification to the debtor of the need to pay debts to creditors.
The document is drawn up in writing only if verbal requests for a refund do not lead to the desired effect.
This claim form is used not only for business activities, but also in Everyday life people entering into debt relationships.
How to file a claim for a refund When filling out a claim, adhere to the following rules:
Sample request for refund
How to file a claim for a refund?
By following the usual business correspondence templates, you can easily draw up a document such as a claim for a refund in a standard form.
Such a claim can be made simply by following the usual rules of business correspondence. This is a normal document, not much different from other business documents. If you need to make a claim for a refund, then in this article we will look at a sample claim for a refund and tell you how to fill it out.
Such a claim is most often written in cases where you bought a low-quality product in a store and want to return the money you spent.
How to file a claim for a refund of an air ticket
Good afternoon, how to file a claim with the airline for a refund of an unused air ticket.
When purchasing, they did not check that the ticket was issued for a different date. I had to buy another ticket at the airport. question asked 3 years ago By virtue of paragraph 1 of Art. 782 of the Civil Code of the Russian Federation (hereinafter referred to as the Civil Code of the Russian Federation), the customer has the right to refuse to execute a contract for the provision of services for a fee, subject to payment to the contractor for the expenses actually incurred by him. In accordance with clause 227 of the Federal Aviation Rules “General rules for the air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees”, approved.