Belarusian Railway personal account. Order tickets on the Belarusian railway. Return of unused electronic travel documents

“BC” (Belarusian Chygunka) is a state carrier subordinate to the Ministry of Transport of the Republic of Belarus. The railway network in Belarus is extensive. It ranks third in the CIS after Russia and Ukraine, so railway transport in the republic is well developed. For example, in one direction Moscow - Minsk there are several BC trains of different levels of service.

BC trains are divided into business class (branded trains) and economy class (non-branded trains). Economy includes trains with old carriages. They do not have air conditioning, so it is hot in summer and cold in winter. The interior of the carriages is outdated. At the same time, even on old trains there is a high level of service - they have polite conductors and are always clean.

The types of carriages available in economy class are reserved seat, compartment and SV. IN reserved seat carriage no air conditioning or dry closet. There is only a regular toilet, which is locked at the stations, which is inconvenient. The compartment and SV have air conditioning, but also no dry closet. On a non-branded train, the air conditioning may not work well, even if it is turned on.

We recommend traveling in business class. Such trains have their own name - “Minsk”, “Belarus”, “Neman”, etc. In terms of comfort, they correspond to branded Russian Railways trains. All carriages have air conditioning and dry closets. On branded trains, the fare often includes meals (a meal set or a hot lunch), and the SV is equipped with a TV. Each compartment has sockets, a button to call the conductor, and the door is closed with an electronic lock.

You can find out how comfortable the train is when purchasing a ticket on the Tutu.ru website (step “select seats”). There, each type of carriage has a description, information about the availability of air conditioning and a dry closet, and reviews from passengers. Reviews can only be left by passengers who actually traveled on this train.

Several types of new trains with a high level of comfort operate within the country. These are seated trains - no other classes of service are required here, since the trip lasts no more than a few hours. In the direction Minsk - Vilnius there are seated trains Polish production, consisting of three cars. Electric trains of the EPM series run in the direction Minsk - Gomel. In second class there is air conditioning and a dry closet, soft seats with a reclining table, and a power socket between the seats. The first class carriage is spacious and has leather seats. In terms of comfort, EPM trains resemble the economy class Sapsan.

New comfortable electric trains of the EPG and EPR series have been launched on regional and city lines (in the capital area). But there are still many old electric trains with hard benches and no air conditioning on the lines. Prices for commuter transport in Belarus are among the lowest in Europe - they are on average 4 times lower than in the Russian Federation and 8 times lower than in Germany.

At this moment main problem Belarusian trains The carriages remain obsolete. At the beginning of 2012, the fleet of passenger cars on the Belarusian railway consisted of about 1,700 units. Of these, 56% were considered worn out. The government is trying to update the cars - most of them are ordered from the Gomel VSZ.

In terms of quality of service, BC are in second place after Russia among all carriers in the CIS countries. For example, Belarusian trains are much better than most Ukrainian trains. The fairly high quality of BC trains is confirmed by the rating on the Tutu.ru website - almost all of them have a rating of 8 or 9 points out of 10.

Indicate the route and date. In response, we will find information from Russian Railways about the availability of tickets and their cost. Choose the appropriate train and place. Pay for your ticket using one of the suggested methods. Payment information will be instantly transmitted to Russian Railways and your ticket will be issued.

How to return a purchased train ticket?

Is it possible to pay for a ticket by card? Is it safe?

Yes, sure. Payment occurs through the payment gateway of the Gateline.net processing center. All data is transmitted over a secure channel.The Gateline.net gateway was developed in accordance with the requirements of the international security standard PCI DSS. The gateway software has successfully passed the audit according to version 3.1.The Gateline.net system allows you to accept payments with Visa and MasterCard cards, including using 3D-Secure: Verified by Visa and MasterCard SecureCode.The Gateline.net payment form is optimized for various browsers and platforms, including mobile devices.Almost all railway agencies on the Internet work through this gateway.

What is an electronic ticket and electronic registration?

Purchasing an electronic ticket on the website is a modern and fast way to issue a travel document without the participation of a cashier or operator.When purchasing an electronic train ticket, seats are redeemed immediately at the time of payment.After payment, to board the train you need to either register electronically or print a ticket at the station.Electronic registration Not available for all orders. If registration is available, you can complete it by clicking on the appropriate button on our website. You will see this button immediately after payment. You will then need your original ID and a printout of your boarding pass to board the train. Some conductors do not require a printout, but it is better not to risk it.Print e-ticket You can do so at any time before the train departs at the ticket office at the station or at the self-registration terminal. To do this, you need a 14-digit order code (you will receive it via SMS after payment) and an original ID.

Gomel is connected by railway routes long distance with many cities of Belarus, Ukraine, Russia. The city has the Gomel-Passenger station. The station belongs to the Belarusian Railway. The Gomel branch of the Belarusian Railways is located at the most important strategic crossroads that connects the eastern routes with the west. The station also includes two platforms - Gomel odd and Gomel even. Built as a separate building suburban station. The boarding platforms and the station are connected by an underground passage - a tunnel. The last reconstruction was carried out in 2003. The station has seven tracks and four platforms. The trains are operated by the Belaruskaya Chygunka company, which compiles the timetable. Tickets for long-distance trains are sold at terminal equipment. Electronic registration for trains has been introduced at the station international traffic.

International trains connect the city directly with Moscow and St. Petersburg and Russian cities popular south direction: Anapa, Adler (via Voronezh), Novorossiysk, Mineral waters, Saratov. The capital of Russia can be reached from here via Bryansk and Smolensk by branded trains. Branded train"SOZH" services the direction Gomel - Mogilev - Moscow (including trailed groups Soligorsk - Moscow). The station is located on the line connecting the capital of Ukraine and Belarus. From here you can get to the southern Ukrainian Simferopol, Evpatoria, Kherson, Feodosia and Odessa, as well as Mariupol, Chernigov, Shchors, Dnepropetrovsk. Direct carriages go to Adler (via Kharkov), Murmansk, Kazakh Karaganda, Arkhangelsk, and the capital of Bulgaria - Sofia. The Moscow-Brest trailer group of cars serves routes to Nice and Paris.

Long-distance trains run to Minsk, Polotsk (via Vitebsk, Mogilev), Baranovichi, Brest, Svetlogorsk, Grodno. Suburban railway communication occurs within the Gomel region in five directions.

Towards Kalinkovichi you can get to Rechitsa, Yelsk, Kalinkovichi, Mulyarovka, Vasilevichi, Khoiniki. There is a circular commuter route to Zhlobin. Express trains go to Mogilev and Svetlogorsk. In the direction of Terekhovka, commuter trains go to Krugovets and Kutok. Several couples go to Kravtsovka every day commuter trains. There is one diesel train in the Novozybkovsky direction on weekends and several daily pairs to Dobrush.

Information on train and train schedules at Gomel station:

The schedule of trains and electric trains at the Gomel station today includes 94 long-distance trains, commuter trains and electric trains (including diesel engines) - 80, 66 of them passing and 108 starting or ending their journey in this locality. Most trains arrive in the morning. The first, according to the schedule, departs at 00:04 in the direction of the Minsk-Pass station, and the last arrives at 23:52. The average parking time on the platform is 0:16.
Some trains passing through Gomel station do not run every day (they have a special schedule).
The train and train schedule for the Gomel station presented on this page takes into account seasonal changes, that is, winter and summer option schedules.
Tickets for trains and commuter trains at Gomel station can be purchased online or at the ticket office.

It’s surprising that in the 21st century, in order to buy a train ticket, it’s easier to call the reservation number (although getting through to help 151 can also be difficult), book a ticket and stand in a 40-minute line at the ticket office that same evening than to buy the coveted Receipt in three clicks on the Internet. There are many more clicks, and you risk simply not going anywhere.

This is how I recently had to spend at least three hours of precious time to buy the desired train ticket. I'll tell you how it all happened.

So you go to the Website of the Belarusian Railway, in the "Trains" tab international lines, interregional lines, regional business class lines" (thanks, recently it has become easy to find), you enter points A and B of your route, select a train and... nothing happens. The page of the selected train shows available seats, types of cars, fare There are "back" and "back to top" buttons.

To buy a ticket, you need to log in. I remember that I registered on the site twice already, but why the third time I can’t find the window where to enter my login and password?.. After several minutes of wandering around the page, I find it in the second tab. I'm registering.


By searching in the mail, I find the login and password that were once sent to me, I enter it, click next, on the next page I agree with the Rules and features of placing an order, its payment... and I get to the page where I need to select a train.

“Only Russian letters and special characters are allowed,” the site warns me when I try to enter the departure station without having time to change the language from English to Russian. By the way, he is not friends with Belarusian either.

Next, I enter the stations, the date, and enter the number of passengers (maximum 4 per operation). Another window opens where I can change the departure date and/or time and click “continue”. On the next page I select the type of carriage and seat from the available ones.


And on the next page they ask me for my full name, passport number and offer to introduce additional requirements for places (for example, indicate a specific place or ask only for the lower one). By the way, which is commendable, the system saves the data of previously entered passengers (for whom tickets were purchased). Long live saving time!

But while I don’t have a single ticket purchased through the site under my belt, I click “continue” and click “continue” again on the “Checking travel details” page.

On the "Order Confirmation" page, I can select a payment system to pay for the order. Internet banking of JSC ASB Belarusbank is not suitable for me, since I plan to pay with an Alfa-Bank card - therefore, I select the “Settlement” system (AIS ERIP) and click “pay for order”.


“You must pay for your order in the “Raschet” system within 20 minutes,” the site warns me. A list of banks appears.

In literally 10 minutes I manage to call my bank, find out how to connect to Internet banking (well, I didn’t need it before), and connect it. And then I understand that this is not enough - the card needs to be linked to the Self-Service Banking System (SBS). After all, the hardware site writes that cardholders of my bank are served by SBS Internet banking. On the SBS website, which I select from the list, they require me to login and password. And of course, this is not the same login and password for Alfa-Bank Internet banking!

On the SBS website I read how to connect: they offer me to go to the nearest ATM to open access for Internet banking through it. Then get a check with your login and password from the ATM, enter it on the SBS website and “pay for access to the service for a year.” For some reason, the partner bank’s ATM does not want to give me access. Meanwhile, the BelZhD website sends an email stating that “the order for the purchase of tickets has been cancelled” (the time allotted for payment has expired).


There is no hope of purchasing a ticket for a train where there are exactly 6 seats left. I had to quickly remember all my friends who could buy train tickets through the website. Suddenly they were luckier.

A savior was found. She suggested a payment method through PLATI.TUT.BY, where one of the hundreds of sections is listed as “Payment for train tickets” (however, I didn’t find a word about this payment method on the railway website).

In the “pay” section, I enter the payment code, pay by card, and then click “Check payment” on the BelZhD website page. And I have the ticket order form in my hands. All you have to do is print it out and... exchange it at the railway ticket office for a normal ticket. This is such an unexpected turn.

In order not to go to the ticket office, it turns out that in your personal account on the website you can perform electronic registration, but, unfortunately, it does not work for all directions - including this is impossible for the Lviv - Minsk train, for which I managed to buy a ticket. “IT IS IMPOSSIBLE TO OBTAIN A TICKET AT THE DEPARTURE STATION,” is stated in the additional information about my order. You will have to go to the cashier with your passport.

In general, it’s not without reason that on the railway website in the “Information for Passengers” section there is a video with instructions on how to buy tickets, which I didn’t have enough time for. Now let's count how many steps I had to complete to buy one single ticket...

Using this service, you can book seats on passenger trains, both domestic and international (CIS and Baltic countries), with subsequent registration travel documents(tickets) at sales points (ticket offices) of the Belarusian Railway upon personal appearance. Seats are reserved from 60 to 1 day before the train’s departure, in accordance with the established deadlines for the pre-sale of travel documents (tickets) for the requested train.

When filling out the order form, be careful: enter the passenger information correctly (last name, first name, patronymic). The key details of the application for determining the route are the departure station and the destination station, the train number is a mandatory detail of the option for following this route.

The cost of the service for booking is 25 kopecks. for each seat ordered.

Up to four seats can be placed in one order.

Orders are accepted via direct and direct communication. If you need to place an order with a transfer along the route, then you need to send two or more orders, depending on the number of transfers.

To purchase a travel document (ticket), you or your authorized representative must come to the ticket office to issue travel documents at any time convenient for you before the expiration of your order specified in the notification. The validity period of the order is usually 2 days (including the day of booking). When booking one day before the train departure, the order is processed according to the deadline specified in the notification. When booking a train on the current day of departure, the order ends 2 hours before its departure, regardless of the deadline for submitting the application.

To ensure that the client is notified of the results of order processing, an on-line mode for polling the status of the application has been implemented using the “Your order” tab.

Addresses and opening hours of travel document sales points can be found by following the link.

Applications are considered in the order in which they are received by the Contact Center of the Belarusian Railway.

Rules for ordering tickets.

You can order a seat reservation service, which is carried out from 60 days to 1 day before the train’s departure, in accordance with the established deadlines for the pre-sale of travel documents (tickets) for the requested train.

Applications are processed around the clock, following which you will receive an Order Notification to the e-mail specified in your application. The notification will contain the conditions for issuing travel documents.

Registration of travel must be carried out within the time period specified in the Notification, otherwise the seats will be sold on a free sale basis.

Registration of travel documents for international railway traffic to the CIS and Baltic states is carried out on the basis of information about the document,

identification of the passenger (children under 14 years of age - birth certificate). When applying for a discounted ride, you must present the original document giving the right to the discount.

Please note that travel documents are issued only for the persons specified in the application.

Please note that the issuance of travel documents (tickets) for group requests is carried out in accordance with the Procedure for organizing transportation of organized groups of passengers by trains of regional, interregional and international lines on Belorusskaya railway, available at the link.

By choosing the next operation, you confirm your agreement with the specified conditions.