Return your official train ticket online. How to return an electronic Russian Railways ticket via the Internet. Refund of Russian Railways tickets purchased online

Anyone may be faced with the fact that someday they will have to return a train ticket purchased online, using the Russian Railways Online system or another intermediary site. If this is not done, then a canceled trip can not only upset anyone, but also cause losses to the family budget. In this case, in order to return at least part of the money spent, the procedure must be performed in the prescribed manner.

Before returning your tickets, it is strongly recommended that you pay attention to some points that will simplify the return process. By performing all the steps step by step instructions the return will be completed without any hassle and in the shortest possible time.

  • Returning a ticket and receiving compensation for it is not difficult for modern users. A fairly simple interface of the Russian Railways website and tips will allow you to complete the actions without any problems. If necessary, you can always contact support for help.
  • All regular Russian Railways customers know that when purchasing travel document for cash, refunds will be made in the same way. It will be possible to receive compensation at any working ticket office or at the station. When you paid for a ticket with a plastic card, the money will also be refunded by bank transfer. It doesn’t matter where you buy it - on the website or at the Russian Railways ticket office. The client will receive the funds due to him within 5-30 days.
  • After returning the ticket, the free seat in the carriage is instantly freed and entered into the consolidated database. Any user who sees it available on the website can purchase a ticket. There are common cases of errors occurring when filling out documentation. In this case, the Russian Railways client must return the ticket, fill in the data correctly and purchase it again. When performing such an action, risks are possible - during the time period, free space may be purchased by another user.
  • The Russian Railways client must understand that he will receive a smaller amount Money compared to what was originally paid for the travel document. Its size is influenced by:

— the remaining time before the train departs (the earlier the ticket is returned, the more money will be returned;
— commission (for each ticket);
— the cost of insurance (it will be returned as a separate amount).

  • It is strongly recommended to hand over your travel document no later than 8 hours before the train departs. Using the step-by-step instructions below, everyone can quickly and easily return a ticket that was purchased on the site.

Returning an electronic train ticket on the Russian Railways website - detailed instructions

Where is the money transferred after the Russian Railways ticket is returned?

After returning the ticket on the Russian Railways website, the user received moral satisfaction. However, the material side of this issue remains open. The Russian Railways client is concerned about the time frame for receiving money for a ticket refund.

When a ticket was purchased by non-cash method, the money will be transferred to the card automatically. In this case, there is no need to enter its number, secret code and other details. Money without human intervention will be returned to the card if the status is updated to “Return issued.” After this moment, 7-30 days should pass.
In the “My Orders” personal account, after the money is returned, information about Russian Railways transferring a certain amount to bank card.
Let's look at the most common questions that users have when they intend to receive a refund for unused electronic
ticket.

1. Return no later than 8 hours - the person will receive the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat.

2. Refund in less than 8 hours - the person will receive compensation for the ticket price minus 50% of the cost of the reserved seat. The established fee will also be credited to his account.

3. Return in less than 2 hours - the person will receive compensation for the full cost minus 100% of the cost of the reserved seat and tax.

The term “reserved seat” should be understood as a tariff, and not a well-known one econom-class train. Its size is unknown. As practice shows, the fare can vary between 30-90% of the ticket price. All users can explore useful information on the official website, which will explain the procedure for returning unused documents. If you have any questions, you can always contact the company’s consultation center. They always promptly clarify conflicting situations. Toll free hotline: 8 – 8007750000 you can get advice on any issue that arises.

Nuances when returning tickets with completed electronic registration on the Russian Railways website

  • You can return your ticket no later than 1 hour before the train departs. After the specified time has passed, the procedure will not be possible. If it is not possible to visit the official website of the company and complete the actions, the failed passenger can return the money for the travel document at the ticket office. A prerequisite for a refund is the presence of a printed boarding pass or a 14-digit ticket number. In this case, the person must present the document that was presented upon purchase.
  • When you contact the ticket office to return a ticket for a train that has less than 1 hour left before departure, money can only be transferred through a claim procedure. The ticket office can issue a seat refund and issue a confirmation receipt.
  • When it is necessary to return a ticket for another passenger, a completed power of attorney will need to be presented along with an identification document. Refunds can be made before the train departs or after it - exclusively at the departure station.

Commission for returning railway tickets

When returning a ticket issued for a train on the territory of the Russian Federation to the Russian Railways ticket office, the following will be credited to your bank card:

1. cost of the ticket and reserved seat (8 hours before departure);
2. full price ticket and 50% of the reserved seat fare (less than 8 and no later than 2 hours);
3. only the cost of the ticket (less than 2 hours before train departure).

  • In the latter case, the cost of the ticket will be credited to the bank card in case of illness of the passenger or an accident. In this case, the fact of the occurrence of health problems must be documented.
  • When is a train ticket returned to the Russian Railways ticket office? international traffic(including travel in the CIS countries), the cost of the ticket and reserved seat will be credited to the bank card (if applied no later than one day). The passenger will be compensated for the cost of the ticket (if issued no later than 3 hours after departure).

In the latter case, the cost of the ticket will be credited to the passenger’s plastic card in the event of illness or an accident. In this case, the fact of the presence of health problems must be documented. For each returned e-ticket a fee of RUB 192.70 will be withheld. (for the vacant seat).

Every failed Russian Railways passenger can count on a ticket being returned with a claim. It will be valid when the ticket was purchased on the website and the refund was made at the ticket office less than 1 hour before departure. The essence of the claim procedure is to provide a receipt at the box office for the return of the ticket. In this case, all passengers will have to write a claim about the intention to return the ticket and send it by mail, attaching a receipt with it. Within 180 days (6 months) the money will be credited to the bank card.

How to return a Russian Railways train ticket? Before you find out exactly when you can return a train ticket, you need to understand the basic terminology.

In the specified document you can see the actual price that the future passenger paid for the opportunity to travel in a carriage following the route he needed.

The permission to use a specific place with a number is called a reserved seat. It can be recumbent or seated, this is determined by the type of carriage chosen.

The fare consists of the cost of a ticket and a reserved seat.

When raising the issue of returning a purchased ticket, we must remember the rights guaranteed by the law designed to protect consumer rights.

Verse 32 says that any consumer can refuse the service of the contractor (in our case, the carrier) if he pays the expenses incurred by him.

Article 32. The consumer’s right to refuse to fulfill a contract for the performance of work (rendering services)
The consumer has the right to refuse to fulfill the contract for the performance of work (rendering services) at any time, subject to payment to the contractor for the actual expenses incurred by him related to the fulfillment of obligations under this contract.

It means that Russian Railways will not legally return the entire amount you paid.. You can return purchased travel documents not only in advance. They can also be returned within 12 hours after the train has departed from the passenger boarding station.

But if a citizen has confirmation that he was unable to arrive on time due to illness or other unforeseen circumstances, then within 5 days he has the opportunity to return the cost of travel services without compensating for the price of a reserved seat.

If you were planning to go to Abkhazia, the CIS or Baltic countries, then you need to remember that a ticket for trains going in the indicated directions can be returned no later than an hour after the moment of departure. But in case of illnesses or accidents that are documented, the return period increases to 10 days.

Having decided to issue a refund of train tickets for travel by train to foreign countries, we need to hurry up. This will have to be done no later than six hours before his departure. Otherwise, the paid amount will not be returned to the failed passenger.

Established order

How to return train tickets? Purchased ticket to the prescribed regulatory documents deadlines at any railway station ticket office. To do this you need to have have a personalized travel document and identity card(it is best to take your passport with you).

Return train tickets Russian Railways is regulated by the Charter of Railway Transport of the Russian Federation, adopted by Law No. 18-FZ of January 10, 2003, approved by the Rules for the provision of transportation services, adopted by Resolution No. 111 of March 2, 2005 and other regulatory documents.

If you booked your seat on the train online, then you can return your e-ticket in several ways. On railway station You can fill out a special application for a refund at the cashier.

Both the ticket buyer personally and his authorized representative have the right to do this. But for this, he must have all the documents with him and confirmed by a notary. It is also possible to arrange its return on the Russian Railways website.

If a passenger received a boarding pass at the ticket office or special terminal, then it is no longer possible to return such a ticket through the site.

Everyone else can go to the “My Orders” menu and click on the “Request Ticket Status” button. After reviewing the menu, you will understand how to get your money back. To do this, you will need to click on the “Make a return” button. You can take advantage of this opportunity only before the train departs.

Those who have not registered electronically, can return a Russian Railways ticket for travel at any time at the boarding station. Such norms apply to trains running within the country and those heading to Abkhazia, the CIS countries or the Baltics. Read about how to return your ticket to the box office.

And here the cost of train tickets that go to countries considered far abroad, can be returned within six hours.

When registering electronically, you must return your ticket at least an hour before departure from the final destination. This is valid for trains traveling through the territory of the Federation, to Abkhazia, the Baltics or CIS countries.

For international trains, different rules are established.. It is possible to return money for a document with electronic registration, provided that there is at least one hour left before the train leaves its terminal, and at least six hours before the passenger boards. Find out about the rules and conditions for returning an electronic ticket.

If planned team trips are cancelled., it is advisable to return tickets 7 days before the scheduled departure date. In this case, their entire cost will be given away. If there are less than 3 days left before the departure date, then you can count on receiving the full cost of travel services and ½ the price of a reserved seat. If there are less than 3 days before departure, the cost of the reserved seat is lost.

Award tickets

People who regularly use the services of Russian Railways are aware of the existing loyalty program. They are awarded points for each trip, which can be exchanged for award tickets.

Where can I return such tickets? You can submit them in the same way as a regular document that confirms your right to travel on a train.

If there are more than eight hours left before the train leaves, then the points written off for the purchase award ticket, will be returned to the loyalty program participant’s account. In all other cases, they are lost.

How much money will be returned and where?

Every passenger who is faced with the need to issue a refund of Russian Railways tickets purchased at the ticket office should know. The exact amount will depend on when exactly the person decides to return the purchased travel document.

The more time left before departure, the more profitable it is to return the ticket. Any passenger can return Russian Railways tickets purchased at the railway station ticket office, through a special online service Russian Railways or other third party sites.

When returning tickets, a service fee will be charged. Throughout 2016, you will have to pay 185.4 rubles separately. – for domestic and international trains traveling to Abkhazia, the Baltic countries and the CIS.

If you purchased your ticket through another site, then it’s better to find out about the possibility of a return and the amounts that will be returned to you there. As a rule, various commission fees and payment system fees are not refundable.

You can receive the full amount of money in cases where the passenger was unable to leave due to the fault of Russian Railways. This is possible if the train was late or its departure was cancelled.

If a passenger misses the train when transferring from another train due to a discrepancy in arrival time, he will also be refunded the full amount.

Also, the entire amount will be refunded provided that the cashier made a mistake when filling out your full name or passport details.

The pre-sale fee is non-refundable. And here money paid for various services, such as bed linen, will be given back.

Passengers who bought a ticket at the ticket office and paid in cash can return it there. The cashier will hand over the required amount. If a non-cash payment was made, then the funds should be credited to the specified card or account.

If it is necessary to return tickets, a special application must be filled out, which indicates not only passport details, but also the method of refund.

They can be transferred by bank transfer to the card, from which the payment was made. The return period varies from 7 to 30 days.

How much should I expect?

For trains that run across Russia, the following rules are established:

  1. If you plan to return Russian Railways tickets more than eight hours before the train leaves the boarding station, a person can receive back an amount equal to the cost of a reserved seat and payment for travel services.
  2. By submitting a corresponding application to the ticket office or website 2-8 hours before the planned departure time, you will be able to receive 100% of the cost of travel services and 50% of the established price of a reserved seat.
  3. If there are less than 2 hours left before departure or the train has already left, then the cost of the reserved seat will not be reimbursed.

When returning an unused ticket for international trains those traveling to Abkhazia, the CIS countries, and the Baltics must be guided by the following:

  1. The cost of the reserved seat and ticket will be refunded in full if you return the pass at least one day (24 hours) before the train’s departure.
  2. The cost of travel services and 50% of the price of a reserved seat will be credited to the card if you return the purchased document 6-24 hours before the scheduled departure time.
  3. If there are less than six hours left before departure, then part of the amount that was paid for the opportunity to travel to required by the passenger direction, the price of the reserved seat will not be refunded.

For international trains(cruising to countries that are considered far abroad), the following rules apply:

  1. The passenger will receive a refund of the entire amount for travel and a reserved seat if he applies no later than 6 hours before the departure of the train from its boarding station. A fee of 10 euros is charged separately (it is charged in rubles at the Central Bank exchange rate on the day of return).
  2. If there are less than six hours left, no refund will be given.

The later you decide to return a previously purchased travel document, the more money you will lose.

In the total cost of travel, the price of a reserved seat can range from 30 to 80%. The higher the class of the train, the higher the indicated percentage will be.

Claim procedure

Sometimes situations arise when it is necessary to draw up a special document -. It will be needed if the passenger has already passed electronic registration, and there are less than 60 minutes left before the train departs.

This is also necessary if the train has already departed, but from that moment no more than 12 hours have passed, or no more than 5 days in the case of a confirmed illness or accident.

At the box office they should give you a claim form and tell you how to fill it out. The complaint includes the passenger's contact information and a request for a refund.

There you must indicate the reason why the refund is being made. Possible reasons are given above.

The passenger retains the right to file a claim for six months from the moment the train is sent. Such an application for the transfer of funds can be considered by the company within a month.

A corresponding letter with the decision made is sent to the failed passenger at the address indicated by him.

Special cases of returns

If the passenger missed the train for a serious reason, then he has a chance to return the cost of the ticket within 5 days from the date of departure of the train. This can be done if an accident or other force majeure occurs.

You can contact the cashier with a request for a refund only if that you have supporting documents.

The corresponding certificate will need to be submitted. But the cost of the reserved seat is not refunded.

If you had to cancel your trip due to the sudden death of a relative, you will need to present a death certificate and a document confirming relationship.

Features of the Sapsan train

Many people are interested in whether the procedure for returning funds spent on purchasing a ticket for the Sapsan electric train differs from the standard option.

From the perspective of Russian Railways, this is an ordinary domestic train. It is no different from others, therefore all issues regarding the purchase, sale and return of tickets are governed by general rules.

But there are a few exceptions. How to return a ticket? The instructions are simple.

If a citizen wants to return a ticket purchased for traveling in a communication compartment, then this can be done subject to the simultaneous delivery of all four places.

When purchasing tickets for the Sapsan electric train in advance on special terms at a round-trip fare You can return them in this order:

  • You can cancel 1 return ticket through the website;
  • if a passenger wants to return both travel documents, then first a refusal is issued for a ticket in the “return” direction, and then - in the “there” direction;
  • You can cancel a ticket in the “there” direction only at the station ticket office.

When returning the ticket the money is returned minus a 20% discount on the fare, which was valid for the “reverse” direction.

If your plans change, then do not be afraid to return your ticket. Of course, you won’t be able to get some of the money back, but if you return your travel document in advance, you can get back a significant part of the amount.

The relationship between passengers and the railway is regulated by Federal Law Russian Federation(18-FZ), by order of the Ministry of Transport of the Russian Federation (No. 473) and partly by the law on the protection of consumer rights (Article 32). To make our article completely understandable upon further reading, let’s immediately decipher the meanings of some fundamental terms.

Russian Railways ticket is a document that confirms the actual price paid by the consumer (passenger) for travel in the carriage.

Reserved seat– this is permission to use a specific place (sitting or lying down), which has a number and is assigned to a specific person. As a rule, the cost of a reserved seat is included in the ticket price. It is believed that the proceeds from the sale of reserved seat allow the carriages to be maintained, ensuring their ongoing maintenance.

That is, in fact, the amount paid by a passenger for a numbered seat always includes the fare plus a reserved seat.

Under what conditions is a ticket refund possible?

  1. In full, that is, 100% of the paid price will be returned if the train is delayed or its departure is cancelled.
  2. In full if you are late during a transfer due to a discrepancy in train arrival times.

This is all about cancellations or delays caused by carriers. As you can see, in this case the consumer receives the full cost of the ticket. Next we will talk about refunds if the railway is not at fault. The most questions arise when there is little time left before the train departs, or it has already left. Is it possible to return the ticket in this case?

Passenger transportation can be classified as a service section. Article 32 of the PZPP tells us that the buyer (consumer) can refuse any service if he agrees to pay the contractor (in this case, the carrier) the costs incurred. From which it follows that the cost of the ticket may not be refunded to the potential passenger in full, legally.

  • So, if you manage to return your ticket no later than 8 hours before the carriage departs, the ticket office will refund you the entire amount paid for the ticket. The consumer does not have to explain the reason for the return.
  • If you do not meet this deadline and there are less than 8 but more than 2 hours left before departure, then at the ticket office you will be refunded 100% of the fare and 50% of your reserved seat. That is, you will not receive the entire amount previously paid.
  • If you did not return your ticket 2 hours before the train left, or were late for it by no more than 12 hours, then the cashier will only be able to refund you the fare. The reserved seat will not be returned. Under the same conditions, you can return an unused ticket within five days after the departure date if the consumer can prove that he could not contact the ticket office earlier due to serious illness or force majeure or an accident.

In addition to deducting the full or partial cost of the reserved seat, the passenger may also be charged a fee for processing a refund.

For passengers who travel by purchasing group tickets as part of a group, other conditions apply:

  • You can return your ticket without loss of value no later than 7 days before departure;
  • return the ticket without losing the fare, but with the loss of half the cost of the reserved seat - no later than 3 days;
  • in less than 3 days - with a complete loss of the cost of the reserved seat.

Attention! Once the carriages have been dispatched, there is no legal provision for refunds for group tickets.

In addition, a refund of the full cost, at any stage, is provided for those passengers whose tickets, due to the fault of the cashier, made mistakes when filling out their full name and passport number.

Refund for a ticket through the box office or by card?

Refunds will be made using the same method the payment was received. That is, if the payment was made by bank transfer, then the money will be returned to you on the same card or bank account.

Refunding tickets purchased online is not much different from a regular refund. The only difference is that the refund will be made to your card, which means it will take a lot of time (in accordance with the timing of banking transactions).

When applying to the ticket office, the passenger will be required to provide an identification document. Since the ticket is registered, you can entrust this procedure to any other person, but to do this you will have to issue a power of attorney in his name and have it certified by a notary.

What to do to return train tickets: video

Each person's life situations are completely different. Just yesterday you were planning to go to your relatives in the hope of having a wonderful vacation, but today you are forced to take a train to the capital to resolve work issues. What to do in such a situation? Can a passenger cancel his trip and get the amount spent without any problems?

Such questions often arise at the most inopportune moment, so every Russian Railways passenger should, at a minimum, familiarize themselves with the basic rules for returning train tickets before organizing their trip.

In this article, we will look at the main nuances and stages of canceling a trip, and also demonstrate common mistakes and rules for returning train tickets for international and domestic trains.

Russian Railways

Russian Railways acts as the main operator of the railway network throughout our country. This abbreviation first appeared in 2003 according to a decree of the Russian Ministry of Railways. Today, Russian Railways is one of the three largest transport companies in the world. The company's main office is based in Moscow, but almost every city in Russia has its own local office.

Over the entire long period, the company had to change its corporate image once. This event occurred in May 2007, when management announced the entry into force of a new corporate logo in the form of the red inscription of Russian Railways.

Conditions for returning train tickets

In the case of the Russian Railways company, any passenger must remember one simple truth: a ticket purchased at the ticket office can only be returned in the same way. Users who have a valid Personal Area on the company's official website.

The procedure for returning a ticket is purely individual and depends on a number of factors, which will be described later in this article. Depending on the time of contacting company employees regarding the issue of ticket return, the appropriate monetary compensation provided for by the rules of Russian Railways will be charged.

How to return a ticket?

Return of train tickets through the ticket office is made at one of the company's offices or directly at the station. The passenger only needs a passport and a ticket. When the ticket was purchased in the name of a child, you must provide a birth certificate, you can also submit ticket another passenger without his participation, providing both passports at once. Therefore, the conditions for returning train tickets through the ticket office sometimes depend on the category of passengers and the specific issue.

It is worth noting that a refund of another passenger’s ticket can only be issued if two passengers traveling on the same route and on the same train cancel their trip at once. Other options are possible only if you have a power of attorney certified by a notary.

The conditions for returning train tickets through the Russian Railways ticket office are no different from other possible options. The main difference from online returns is personal appearance and the possibility of receiving funds directly in your hands. All fines and service fees in this case are subject to the basic rules of the company.

How to request a refund for train tickets purchased online?

Let's look at the option of canceling a trip using a mobile application for iPhone. Using your login and password, go to the page with your account in the “My Orders” section, then stay in the “Active” tab and open the current one on this moment e-ticket. In the mobile application, on the page with each ticket there is a corresponding “Action” item, which opens up expanded opportunities for the user, including an option for returning a purchased ticket.

You can also return your ticket using a computer through the company’s official website. In this case, go to your profile, then in the “My Orders” section, request the status of the tickets and issue a refund by clicking on the corresponding item in the menu.

International direction

The conditions for returning train tickets for international travel include contacting one of the company’s employees no later than 24 hours in advance. But even in this case, the company provides for charging a fixed fee in the form of a commission.

You can also return tickets for one of your relatives if you have his and your passport. It is this kind of procedure that can guarantee the reimbursement of all payments, otherwise the company employee will be forced to refuse to provide his services.

If the time interval lies between 24 hours and no later than 6 hours before the train departure time indicated on the ticket, the conditions for the return of train tickets provide for a 50% refund of the reserved seat and full tariff. In other cases, the passenger can only count on a fare refund without compensation for the reserved seat.

In case of purchasing tickets in the Baltic or CIS countries, the money is returned to the place of purchase and in accordance with the rules in force in the territory of that country. It is also worth noting the fact that the circulation time is recorded from the moment the ticket is interrupted.

Return by proxy

We have already briefly mentioned that a ticket issued to a third party can be returned only by power of attorney. In such a situation, you must provide your own passport, power of attorney for the transaction and boarding pass to the ticket office. In addition, the power of attorney must be certified by a notary.

If an electronic ticket was issued to a third party, you must obtain a paper form. In turn, there is a need to provide a second power of attorney to carry out this operation. Only after providing all the documents listed above will the passenger be allowed to return the ticket at a specialized ticket office, called a return ticket.

Despite the complexity of the algorithm, commissions and fines are subject to the same rules as in any other cases. An important point is to contact the company office in a timely manner, in the worst case the passenger will lose most money spent.

Fines

The moment we think about canceling a trip, we ask ourselves: “What is the fee for returning train tickets?” This is a completely appropriate question for a person who is encountering a similar situation for the first time. How to apply for a refund of train tickets and how much do you lose? These are almost the main questions that trouble poor passengers. Let's look at this issue thoroughly.

Russian railways have their own strict policies that affect the final amount that will ultimately be given back to you. This depends directly on the passenger himself and timely contacting one of the offices.

First of all, you should understand how the cost of a ticket is determined by Russian Railways. The total cost consists of the following components:

  • Fare (ticket) price.
  • The cost of a reserved seat (fee for using the carriage).
  • Commission.
  • Insurance.
  • Services.
  • Service fee (in the case of an agent).

The return times for train tickets are as follows:

  1. An interval of more than 8 hours before the specified time - a refund of the entire cost of the ticket + reserved seat.
  2. From 2-8 hours - full ticket price and 50% of the reserved seat.
  3. Less than 2 hours and no more than 12 hours - only the tariff is refunded.
  4. In case of an accident, the cost of the ticket can be returned within 5 days.

Refunds are non-refundable in all of the above cases:

  1. Commission charged for pre-sale of tickets.
  2. Service fee for a specific type of car.
  3. Advertising fee.

We hope that in this paragraph we were able to clearly answer the question that worries many readers: “How much do you lose when returning train tickets?”

How long to expect a refund to my bank card?

The main difference when returning a ticket issued online is that the money will be returned exclusively to a bank card. The company does not make any cash payments. The funds will be returned to the same card from which the debit was made. The Russian Railways company guarantees that funds will be credited within 7-30 days from the date of registration of the return. It is worth noting that when handing over an electronic or regular ticket, the company charges a small commission in the form of an established mandatory fee.

What to do if you are late for the train?

Don't be upset if you missed your train. In such a situation, you need to follow very quickly and without unnecessary distraction. When we talked about possible commissions when returning a ticket, there was a point affecting this situation. Fortunately, the Russian Railways company allows passengers who miss their train to return part of the amount. If you are late, you can return your ticket only at the ticket office at the station and in person.

List of documents if you are late for a train

The list of basic documents required for a refund in case of missing a train is as follows: passport and original boarding pass or electronic ticket number.

A ticket refund can only be issued if the time interval is no more than 12 hours. Recommended - between 20 minutes and 3 hours.

A long registration procedure awaits those passengers who have overstayed the recommended time interval; in this case, the company will consider your question within one month. The receipt of funds on the card directly depends on the speed of consideration of your request.

Trains following international route have their own special nuances and rules. If you are late, you can return your ticket no later than 1 hour after departure. In addition, it is not possible to return train tickets purchased via the Internet in the CIS and Baltic countries. These also include tickets for commuter trains.

Conclusion

The conditions for returning train tickets in Russia are the envy of many cities and countries around the world. The Russian Railways company is quite loyal to its passengers and provides them with ample opportunities, which perhaps some readers did not know about until this moment. It is also worth noting the fact that the cost of tickets for domestic destinations cannot be called high, and the company is ready to provide its passengers with various tariffs that satisfy the needs of completely different segments of society.

As you may have noticed, the conditions for returning train tickets through the Russian Railways ticket office are practically no different from the network mode, so passengers can actively use both methods in practice at their own discretion.



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