Due to unfavorable weather conditions at the airport, 16 departure flights and the same number of arrivals will be canceled

Aeroflot is canceling 32 international and domestic flights on March 6 due to unfavorable weather conditions at Sheremetyevo airport. This is reported on the airline's website.

16 flights departing from this airport are canceled, as well as 16 return flights to Moscow.

The airline, in particular, will cancel flights to Astrakhan, Warsaw, Vilnius, Volgograd, Dusseldorf, Yekaterinburg, Makhachkala, Novosibirsk, Orenburg, Perm, Riga, Samara, Surgut, Helsinki and two flights to Kazan.

In addition, 7 more flights departing on March 6 from Sheremetyevo and 13 flights heading from non-base airports to Moscow will be postponed to a later time.

Passengers are notified through the reservation and information center. Those arriving for registration will be provided with everything necessary in accordance with federal aviation regulations and Aeroflot standards.

Flight delays today - airport boards

Airport online display:

Moscow: Sheremetyevo (SVO)	Moscow: Domodedovo (DME)
Moscow: Vnukovo (VKO)	Moscow: Zhukovsky (ZIA)
St. Petersburg: Pulkovo (LED)	Sochi: Sochi (AER)
Simferopol: Simferopol (SIP)	Ekaterinburg: Koltsovo (SVX)
Novosibirsk: Tolmachevo (OVB)	Krasnodar: Pashkovsky (KRR)
Ufa: Ufa (UFA)	Rostov-on-Don: Platov (ROV)
Samara: Kurumoch (KUF)	Kazan: Kazan (KZN)
Vladivostok: Knevichi (VVO)	Krasnoyarsk: Emelyanovo (KJA)
Khabarovsk: New (KHV)	Mineralnye Vody: Min.Vody (MRV)
Irkutsk: Irkutsk (IKT)	Kaliningrad: Khrabrovo (KGD)
Tyumen: Roshchino (TJM)	Surgut: Surgut (SGC)
Anapa: Vityazevo (AAQ)	Chelyabinsk: Balandino (CEK)
Perm: Bolshoye Savino (PEE)	Yuzhno-Sakhalinsk: Khomutovo (UUS)
New Urengoy: Novy Urengoy (NUX)	Yakutsk: Yakutsk (YKS)
Makhachkala: Uytash (MCX)	Omsk: Central (OMS)
Volgograd: Gumrak (VOG)	Nizhny Novgorod: Strigino (GOJ)
Syktyvkar: Syktyvkar (SCW)	N. Chelny/Nizhnekamsk: Begishevo (NBC)
Murmansk: Murmansk (MMK)	Voronezh: Chertovitskoe (VOZ)

Airport board:

Sheremetyevo airport scoreboard

Domodedovo airport scoreboard

Vnukovo airport scoreboard

Simferopol airport scoreboard

Pulkovo airport board

What to demand from the air carrier if a flight is delayed.

The Federal Service for Supervision of Consumer Rights Protection and Human Welfare (Rospotrebnadzor) has issued recommendations to citizens.

In connection with the flight delays that have occurred, the Federal Service for Supervision of Consumer Rights Protection and Human Welfare is explaining the legislative aspects of ensuring the protection of the rights of affected passengers. According to the general rules of carrier liability for delay in passenger departure, established by paragraph 1 of Article 795 of the Civil Code Russian Federation(hereinafter referred to as the Civil Code of the Russian Federation), for a delay in the departure of a vehicle carrying a passenger or a delay in the arrival of such a vehicle at its destination, the carrier pays the passenger a fine in the amount established by the relevant transport charter or code, unless he proves that the delay or delay occurred due to force majeure, troubleshooting Vehicle threatening the life and health of passengers, or other circumstances beyond the control of the carrier.

According to the requirements of paragraph 72 of the Federal Aviation Regulations " General rules air transport passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees", approved by Order of the Ministry of Transport of Russia dated June 28, 2007 No. 82 (hereinafter - FAP), regular flights are operated in accordance with the aircraft schedule generated by the carrier and published in computer database of aircraft traffic schedules, and charter flights - in accordance with the charter flight plan (schedule). At the same time, paragraph 73 of the FAR defines the information requirements for each regular flight, which the published aircraft schedule must meet.

In the event of a change in the aircraft schedule, the carrier must take possible measures to inform passengers with whom an air transportation agreement has been concluded about any change in the aircraft schedule in an accessible way(clause 74 FAP).

Information about the delay or cancellation of the flight, as well as the reasons for the delay or cancellation of the flight, is communicated to passengers by the carrier or the organization carrying out airport activities (service organization) directly at the airport in visual and/or acoustic form (clause 92 of the FAR).

Moreover, in accordance with the requirements of paragraph 99 of the FAP:
“in the event of a break in transportation due to the fault of the carrier, as well as in the event of a flight delay, flight cancellation due to unfavorable meteorological conditions, for technical and other reasons, or changes in the transportation route, the carrier is obliged to organize the following services for passengers at the points of departure and at intermediate points:
- provision of mother and child rooms to a passenger with a child under seven years of age;
- two phone calls or two emails when waiting more than two hours for a flight to depart;
- provision of refreshments when waiting for flight departure for more than two hours;
- provision of hot meals when waiting for flight departure for more than four hours and then every six hours - during the daytime and every eight hours - at night;
- hotel accommodation when waiting for a flight departure for more than eight hours - during the day and more than six hours - at night;
- delivery by transport from the airport to the hotel and back in cases where the hotel is provided without charging an additional fee;
- organization of luggage storage.”

All these services are provided to passengers at no additional charge.

Flight delays: previously

On February 21-22, Moscow airports delayed and canceled more than 100 flights

The capital's airports are forced to restrict aircraft movements due to wind, snowstorms and icing.

To Vnukovo, 24 flights were delayed and four were cancelled.
At Domodedovo, 3 flights were delayed and 10 were cancelled.
The most delays are at Sheremetyevo - 68 flights.

As of 8.00 on February 21, Moscow time, seven flights were delayed at Vnukovo, four had to be cancelled, at Domodedovo six flights were delayed, eight were cancelled, and at Sheremetyevo four flights were delayed.

Over the past 24 hours, 3 millimeters of precipitation fell in the city, and the same amount could fall.

Aeroflot canceled 76 flights on February 13 due to bad weather in Moscow

Aeroflot canceled 76 flights that were supposed to depart from Sheremetyevo Airport or arrive there on February 13.
According to the airline's website, changes to the schedule are being made due to the forecast of unfavorable weather conditions.
Another 24 flights will take off later than scheduled due to worsening weather.

The Moscow Interregional Transport Prosecutor's Office is conducting an investigation into the cancellation of 76 flights by Aeroflot airlines from Moscow Sheremetyevo Airport and in the opposite direction due to weather conditions. This was reported by the press service of the supervisory agency.
During the inspection, the reasons for cancellations and delays of flights will be established, as well as the observance of the rights of passengers while waiting for flights and the provision of appropriate services to them.
If violations are identified, prosecutorial response measures will be taken

Aeroflot canceled more than 130 flights on January 25-26

The airline announced the cancellation of more than a hundred flights, the departure time of another 171 flights was significantly shifted

Aeroflot airline has canceled 131 flights previously scheduled for January 26–27. The reason for the cancellation was given as “forecast of unfavorable weather conditions” at Aeroflot’s base airport, Sheremetyevo.

A total of 68 flights are canceled on Saturday, January 26, and another 63 flights on Sunday. The canceled flights were supposed to depart from Moscow to cities in Russia (Novosibirsk, Omsk, Ulyanovsk, Yekaterinburg, etc.), CIS countries (Yerevan, Minsk) and foreign countries (Rome, Istanbul, London, etc.) or arrive from there .

The departure time of another 171 flights (75 - 26 January, 96 - 27 January) has been postponed, and in some cases the departure will be delayed by several hours.

Aeroflot assured that it will notify passengers about the changes through the information and reservation center.

“Those who arrive for registration will be provided with everything necessary in accordance with the Federal Aviation Regulations and Aeroflot standards,” the company said in a statement.

Earlier, forecasters reported that the heaviest snowfall since the beginning of winter would hit Moscow over the weekend. By Monday morning, January 28, forecasters predict 14–17 mm of precipitation in the form of snow. The scientific director of the Hydrometeorological Center, Roman Vilfand, also warned that southeast winds with gusts of up to 17 m/s will create conditions for a snowstorm. On Sunday, according to the expert, it will become warmer, which will cause the formation of ice.

How nice it is to take a seat on the plane and let your thoughts travel to your vacation spot! The eldest child has already been promised a seat by the window, the youngest is taking a walk so that he can sleep soundly during the flight, but... It may happen that in front of your flight, the word Delayed will light up on the airport board.

This is not a reason to be nervous, hastily take your seats in the waiting room and prepare to spend the night on hard chairs. The airline must ensure that passengers do not suffer while waiting for departure. How to wait out a flight delay, what kind of help to expect from the carrier and what to do with your child while waiting, read our article.

Why are flights delayed?

Departure delays can be caused by various reasons, but they can be grouped into two groups.

Reasons caused by the airline's actions:

• poorly designed schedule;
• technical malfunction or other unavailability of the aircraft for travel;
• crew unprepared for flight;
• lack of seats on board due to overbooking;
• the flight is unprofitable for the airline;
• some other situations not related to force majeure circumstances.

Overbooking - sale more tickets than the number of seats on the plane. Airlines practice overbooking to avoid losses due to some passengers canceling their flights shortly before departure.

Reasons that the airline cannot influence:

• weather, interfering with flight;
• natural disasters (earthquakes, fires, floods, etc.);
• hostilities;
• terrorist attack;
• government-mandated cessation or restriction of flights to certain countries;
• staff strike;
• technical malfunction threatening the lives of passengers (flight delay due to two last reasons may be considered the airline's fault).

Why is such a division necessary? Then, to be able to comfortably wait out the flight delay and receive compensation for the inconvenience.

If an airline delays a flight due to its own fault, it is liable to passengers. This is provided for by the laws of different countries.

However, something else is more important for the passenger: not to languish in vain at the airport. Therefore, it is advisable to check before departure whether there are any changes in the schedule. Check the information a few days before departure and on the day of departure.

There are several ways to find out about a plane flight delay:

1. View the schedule on the airline's official website.
2. Contact the carrier's call center.
3. Check the schedule on one of the aggregator sites.
4. Check the airport's online scoreboard.
5. There are airlines that notify customers via email about schedule changes.

If there is information about a flight delay, be sure to check whether the check-in deadlines have changed due to this. Most often, the deadlines do not change, so do not be late for the airport - late passengers will be denied assistance and compensation. By the way, you shouldn’t study the weather forecast to predict flight delays. Not every rain, snow or wind interferes with flights.

Flight delay: what passengers are entitled to

The flight was delayed, and we need to wait out this time somehow. By the way, what time are we talking about?

The airline must inform passengers when the plane will approximately depart. This responsibility is enshrined in regulatory documents, for example, in General rules air transportation of the Russian Federation*, the Air Transportation Rules of Ukraine** and the EU Regulations***.

The same documents determine what the airline must provide in the event of a flight delay. As an example, let’s look at Russian standards

Delay time	Services for passengers
2 hours	two phone calls or two emails; provision of refreshments.
4 hours	provision of hot meals (if the flight is delayed for a long time, meals are provided after 4 hours of delay, and then every 6 hours during the day and every 8 hours at night).
6 hours	hotel accommodation in case of flight delay at night;
8 ocloc'k	hotel accommodation in case of flight delay during the day; delivery to the hotel and back.
No matter the time	provision of mother and child rooms to families with children under 7 years of age; acceptance of luggage for storage.

Please note that the airline is obliged to take care of passengers regardless of which flight is delayed - regular or charter. The obligation to help passengers does not depend on the reason for the flight delay.

All services are provided free of charge. At the same time, in Russia you can get “services increased comfort» - this is provided for in the General Rules for Air Carriage*. The airline provides such services for a fee.

Such rights of passengers in case of flight delay are stipulated in the Ukrainian Air Transportation Rules**. At the same time, if a Ukrainian airline flight is delayed by more than 5 hours, passengers will be offered a refund for the cost of tickets within 7 days or fly on another nearby flight in the desired direction.

But here's another possible situation if you're flying with a transfer: because your first flight is delayed, you miss your second one. What to do if your flight is delayed and you miss the next flight? The actions depend on how the route is planned.

Option 1. Both flights are operated by the same company. If you miss the second flight, the carrier is obliged to take you to the destination airport on the next available flight. While waiting, you should be provided with drinks, food, hotel and everything else.

Option 2. Flights are operated by different airlines, but one ticket is issued for the entire route. In this case, the responsibility to deliver you to your destination lies with the airline that caused you to miss your connection. Its representative may not be at the transfer airport, and therefore we recommend that you save the air carrier’s phone number before your trip in order to contact them. It also makes sense to contact the company whose flight you missed: it can help you faster.

Option 3. You bought two separate tickets for flights on the same or different airlines. The least profitable option, since no one is responsible for inconsistencies in your personal plans, and the ticket will simply disappear. However, the carrier may accommodate you based on the circumstances and offer you a seat on the next flight at no additional cost.

How to get compensation

If you were unable to fly on time due to the fault of the airline, you are entitled to compensation. We invite you to find out how to receive compensation for flight delays in different countries.

Russia

The airline pays the passenger 3% of the ticket price for each hour of waiting, as well as a fine of 25% of the minimum wage for each hour of waiting (but not more than half the cost of the tickets). Where is this enshrined: in paragraph 5 of Art. 28 of the Law of the Russian Federation “On the Protection of Consumer Rights”, in Art. 120 Air Code RF.

Example: if you bought a ticket for 10 thousand rubles, then for a 4-hour wait you are entitled to a payment of 10,000 × 3% × 4 = 1,200 rubles. With a minimum wage of 7,800 rubles, the fine would be 7,800 × 25% x 4 = 7,800 rubles, but since the total amount of the fine should be no more than half the cost of the ticket, the airline will pay you a fine of 5,000 rubles. The total amount of compensation will be 1200 + 5000 = 6200 rubles.

EU countries

The amount of compensation for flight delays caused by airlines from EU countries depends on the delay time and flight distance. If the delay lasts 5 hours or more, you have the right to demand a full refund of the air ticket. Where is this enshrined: in EU regulations***.

In some cases, airlines may reduce compensation by 50%. This is possible if you are offered to fly on another flight, which you need to wait no more than 2 hours (for flights with a range of up to 1500 km), 3 hours (for flights with a range of up to 3500 km) or 4 hours (for all other flights).

Ukraine

Ukrainian legislation provides compensation only for flight cancellation/denial of transportation to a passenger. The amount of compensation is calculated in the same way as in EU countries. Where is this stated: in paragraph 5 of Chapter. Section 2 XVI Air Transportation Rules**.

USA

United States airlines are not required to compensate passengers. In the country, it is customary to act differently: by all means to help ensure that the passenger flies safely. You will be offered to change your ticket for the next flight or will be helped to buy a ticket for another carrier.

The only exception to the rules is the company’s refusal to accept a passenger on board due to overbooking. In this case, the law obliges the airline to return the money for the ticket or pay compensation.

Procedure for receiving compensation

If the airline delayed your flight, send a claim to it with a link to the law and a requirement to pay compensation. The claim must be accompanied by a copy of your boarding pass and a document confirming the fact of the flight delay. If the company did not take proper care of you and you paid for your own food and hotel, please also include documentation of expenses.

A claim can be made to a Russian and Ukrainian carrier within 6 months from the date of the flight delay, to a European carrier - within 2 years, to a carrier from the UK - within 6 years.

The time frame for consideration of a claim varies, so it is better not to put the matter off for too long. We recommend sending your claim by registered mail or registering it directly at the airline office. If the company refuses to pay compensation, it is necessary to file a claim in court.

Services of various airlines

General rules for caring for passengers stranded at the airport are stipulated by law. But some airlines are introducing additional services. What is the situation with different carriers? Information taken from official websites.

Aeroflot. The company adheres to general standards: two calls and drinks if the flight is delayed by 2 hours; meals in case of flight delay for 4 hours; meals, hotel, transfer to the hotel and back if delayed by 6 hours at night or 8 hours during the day.

UIA. The airline undertakes the obligation to provide information about flight delays no later than 3 hours before check-in. Other services are provided depending on the waiting time and flight distance. You will be provided with food and drinks if you have to wait 2 hours for a flight with a range of up to 1500 km, or 3 hours for a flight with a range of up to
3500 km, or 4 hours - for flights with a range of more than 2500 km. If the flight is delayed until the next day, the airline will provide meals, hotel accommodation and transfer to and from the hotel.

If the flight is delayed by more than 5 hours, the company, at the passenger’s request, will return the money for the ticket or provide the flight on the next suitable flight. Air carriers in EU countries also adhere to this rule.

Lufthansa. A flight delay at Lufthansa, as in the rules of other EU carriers, is considered to be a delay of a flight with a range of up to 1,500 km by 2 hours, with a range of up to 3,500 km by 3 hours, and with a range of over 3,500 km by 4 hours. The company's responsibilities include providing passengers with snacks and drinks, providing the ability to make 2 calls or send 2 emails, as well as providing hotel and transfer to and from the hotel.

KLM. This airline's rules of carriage do not stipulate special services, which means that EU Regulations apply***. At the same time, KLM applies its compensation rates for flight delays of 3 hours or more. If a flight with a range of up to 1300 km is delayed, compensation is 350 euros, for a flight with a range of up to 3500 km within the EU - 500 euros. If a flight with a distance of up to 3500 between EU and non-EU countries is delayed for 4 hours or more, compensation is 800 euros. There are also some nuances: compensation is paid in the form of vouchers that can be used to purchase tickets for flights of KLM, Delta Air Lines, AIR FRANCE.

British Airways. The company is guided by pan-European standards, in particular, this concerns the provision of food, as well as the amount of compensation. If you had to pay for food, hotel, and transportation between the hotel and the airport yourself, the company will reimburse these costs (but be prepared to justify their need). However, the main assistance provided by British Airways is the rebooking of tickets for the next flight. In order to receive timely information about flight delays and rebooking offers, you need to leave your contact information on the carrier’s website.

Turkish Airlines. The Turkish Airlines transportation rules provide for a refund of ticket prices if domestic flight is delayed by 1-2 hours, and an international flight is delayed by 5 hours or more. If the flight is delayed by more than 2 hours, passengers are provided with drinks and light meals, and if the delay is more than 3 hours, passengers will be provided with a hotel and round-trip transfer.

WizzAir. The company’s rules regarding assistance to passengers stuck at the airport coincide with the rules of UIA. A claim for a flight delay must be considered within 3 months - at the end of this period the company must inform the passenger about the decision made.

There are nuances if you are flying by charter flight. If flights are delayed due to bad weather, charters always depart later than scheduled flights. In addition, inconsistencies in charter schedules become more frequent during the peak season (for example, in the summer in the direction sea ​​resorts). In this case, you can only rely on the reputation of the carrier and tour operator. Thus, in Russia a list of charter flight delays is published, which includes unreliable companies.

Memo for passengers

A flight delay is not a reason to panic: just follow our instructions.

1. Arrive at the airport before check-in for your flight closes (this means if your flight had not been delayed). If you are late, you may be left without assistance or compensation if your flight is delayed.
2. Calmly listen to the announcement about why the flight is being delayed. The reason for the delay will help you analyze the situation and decide how to proceed.
3. Put a mark on the ticket about the flight delay, and later – a mark about the real departure time. This can be done at the check-in counter of the airline you were scheduled to fly on. U small airlines There may not be a separate counter: in this case, ask the airport staff who will take care of your problem. The airline must give passengers clear instructions and provide proper assistance - this is stipulated in regulatory documents, and the reputation of the carrier also depends on it.
4. The airline's actions depend on the reasons for the flight cancellation or delay. If your flight is prevented by bad weather or technical problems, you will be informed when the flight will take place. If your arrival airport is closed due to bad weather, you may be offered a flight to another airport (or you may refuse).
5. Additional services the service the airline must provide you depends on the waiting time. If a flight from the EU, Russia, or Ukraine is delayed by 4 hours, you have the right to receive free meals. If your flight is delayed by 6-8 hours, you will be accommodated in a hotel for free (however, the company does not have the right to place you with strangers). US airlines are helping passengers stranded at the airport in different ways.
6. Sometimes airlines neglect their responsibilities. It is a good idea to remind them of what you are entitled to by law.
7. If you had to make your own food and accommodation arrangements due to a flight delay, keep all receipts. These will come in handy when you file a claim against the airline.

22 June 2017, 12:36

Charter delays peak around summer time when masses of vacationers move to warmer climes. Sitting on suitcases at the airport is one of the nightmares of our tourists. PROturizm has collected a minimum of advice on how to correctly perceive this problem.

When the unpleasant message “flight delayed” appears on the board, the main thing is not to panic. It is always advisable to have a representative (of the airline or airport) come to meet you and explain what is happening.

Reasons for charter flight delays

There are various reasons for flight delays. Sometimes the data differs between the airport and the airline. To determine the exact reason, the courts make inquiries to weather and other airport services.

• Plane non-arrival
• Airplane breakdown
• Weather (meteo) conditions

If the flight is delayed for reasons beyond the airline's control, you will not be able to receive financial compensation. But in any case, the airline is obliged to provide you with certain amenities while waiting for your flight.

This is where the first difficulties arise - it is not profitable for airlines to confess, and passengers do not know their rights. So - the flag is in our hands, or rather FAP - federal aviation regulations.

Responsibilities of the airline in case of flight delay

The first thing the air carrier (or airport) must do is inform passengers about changes in the schedule and the reasons for the changes. This is stated in paragraph 92 of the FAP (Federal Aviation Regulations).

If the airline does not notify passengers and a representative cannot be found, you can complain about charter carriers to the Federal Air Transport Agency and tour operators. The first, since they are a higher organization above the airline. The second - as those who have concluded a contract for charter transportation, they are now responsible to passengers for the services provided.

What should you do if your charter flight is delayed?

If you intend to make a claim, obtain a certificate of flight delay (cancellation). The boarding pass must indicate (by hand) the current departure time and be stamped.

If you are not provided with mandatory services while waiting for a flight, buy them yourself, keep the receipts and submit the costs for reimbursement to your tour operator, and he will deal with the charter carrier. Please note that monetary compensation can only be obtained if the carrier’s fault for the flight delay is proven. In Russia, the amount of compensation for flight delay is determined at 25% of the minimum wage for each hour of delay, but not more than 50% of the ticket price.

Passenger rights in case of flight delay

According to paragraph 99 of the above air rules if the flight is delayed, passengers with children under 7 years of age are required to provide a room for mother and child, and for the rest, organize luggage storage.

After two hours of waiting, air passengers are entitled to soft drinks and 2 phone calls or the opportunity to send two emails at the airline's expense.

So, if a flight is delayed, the airline is obliged to provide:

• after 2 hours - soft drinks and 2 telephone or email messages,
• after 4 hours - hot food, and then every 6 hours during the day (or 8 hours at night),
• every 6 hours at night (8 hours during the day) – free hotel accommodation (and transportation to and from it).

Unfortunately, for charters, rescheduling flights for up to 10 hours is acceptable. If the airline delays the flight for a longer period, the Law “On Protection of Consumer Rights” comes into force. Such a flight delay is a significant change in the terms of the contract between the tourist and the tour operator. In case of “loss of a day” of rest, Rospotrebnadzor comes to the protection of the Consumer and compensation can be obtained.

What you need to know about charter flight delays

Different types of liability are shared between scheduled and charter flight carriers. In the latter case, the tour operator that chartered the plane is responsible for transportation, and not the carrier itself.

For any reason for a flight delay, the air carrier is obliged to provide the passenger with the opportunity to make a call, refreshments, hot meals, and hotel accommodation within a certain period of time.

The first thing you need to do is get a flight delay stamp from the check-in counter. Then, if you are not provided with the necessary “conveniences” in due time, you can, as a last resort, order them yourself and then present checks for payment to the airline or tour operator. Here the showdown can bring you to court, but often it doesn’t come to that, and the claims are considered by the guilty party in a pre-trial manner.

You can file a claim within six months from the date of the flight, and the airline (tour operator) must consider it within 30 days.

Consequences of flight delays

Since the beginning of the season, the tourism community has been solving problems with the postponement and cancellation of VIM-Avia flights. In the case of charters, responsibility for transporting vacationers to their vacation destination passes to the customer of the transportation, that is, the tour operator.

When planning a trip by plane, force majeure circumstances may arise. Due to many of them, air carriers cancel flights or announce delays. What should travelers do in this case?

Air passenger rights in case of flight delay

The departure or arrival of an aircraft is delayed for various reasons. Air carrier employees notify customers who have already purchased tickets about it. There is a special service at the airport for this. If the plane's departure is cancelled, the company sends out SMS messages.

In Russian federation

When a plane's flight is canceled or delayed, any airline has certain obligations to its customers.

Regardless of how long the flight was delayed, each passenger has certain rights. They are established by the legislation of the Russian Federation.

If the flight is delayed for 5-15 minutes Travelers with children under seven years old are provided with a special room - the “Mother and Child” room. It is equipped specifically for rest, feeding and other needs.

If an aircraft's departure is delayed by no more than 2 hours, each traveler has the right to make two free phone calls. Airline staff must provide water and other drinks.

If a flight is delayed by 4 hours or more, waiting travelers must be provided with hot meal vouchers. During the day, passengers must eat every 6 hours, at night - every 8 hours.

If a flight is delayed for 8 hours or more, the airline must accommodate people waiting for the plane in a hotel. Their transfer, luggage storage are her obligations.

There is no need to wait for company employees to bring drinks or give out coupons for free food. You need to approach them yourself.

Do not ask questions to airport staff. Their organization is an intermediary and provides services only for issuing tickets, checking luggage, and boarding a flight.

In Europe and abroad

The work of European airlines is regulated by “Regulation of the European Parliament and Council” No. 261/2004. It is valid only in the European Union and for companies registered in its territory.

Air carriers must provide their customers with free food and drinks in the following cases:

• When an aircraft's departure is delayed for 2 hours or more. The flight length is up to 1500 km.
• If the flight is delayed for 3 or more hours, and flights are carried out only within the EU. Their length reaches 1500-3500 km.
• If the flight is delayed for 4 hours or more.

The passenger can make two free phone calls. In the event that the departure or arrival of an aircraft is delayed by one or several days, the airline provides a hotel room. Compensation can only be received if the flight is delayed for 3 or more hours due to the fault of the air carrier. These rules are set by the EU Parliament.

To speed up the compensation process for delays, flight cancellations or denied boarding due to overbooking, we recommend contacting Compensair using the form below. This is a reliable service that specializes in air compensation for flight problems European airlines over the past 6 years.

Compensation for flight delays in Russia

Even the slightest delay in departure can be fraught with material costs for the traveler. For example, an important meeting was missed or contractual obligations were violated.

In this case, compensation is provided for flight delays. It is paid in the Russian Federation if the delay was due to the fault of the airline.

Important. Financial compensation is not paid if the plane is late or does not take off due to bad weather conditions.

It will also not be paid in the following cases:

• industry strikes of employees began;
• there have been changes in social life that affect the safety of flights (war, epidemic, etc.);
• state restrictions on air transportation have been established;
• fault detected aircraft which may result in a crash.

In the Russian Federation, according to the established rules for delays of aircraft flights due to the fault of the air carrier, the amount of compensation is 25-50% of the minimum amount wages. The percentage of material payment depends on many circumstances.

Advice! To exercise the right to payment of compensation in full, you must put a special mark with an airline employee.

Amount of compensation for flight delay to the EU

In the European Union the amount of compensation is fixed. It depends on the flight distance and flight delay time.

To receive in travel document must be marked. This is performed by an airport or airline employee. When collecting large amounts of evidence, you can take a photo of the board on which information about the flight delay was displayed.

Interesting! If the air carrier notifies the customer of a flight cancellation or delay 14 days in advance, no compensation will be paid. If this period is shorter, the passenger can count on a financial payment in the same amount as in case of a flight delay.

How to get paid: detailed instructions

Unfortunately, not all air carriers strive to maintain their positive reputation. Not only do they not provide travelers with drinks or free meal tickets, but they are also slow to answer questions about reimbursement.

On one's own

If all the passengers' demands have been ignored, you can collect a package of documents and go to court.

Supporting documents:

• a copy of the ticket with a note about the cancellation or delay of the flight;
• letters or invitations if you planned to travel abroad to visit relatives or to an important event;
• copies of tickets for excursions;
• receipts or checks for hotel accommodation and meals for the entire time you are waiting for the flight.

You also need to write a complaint. It is handed over to an airline employee along with the collected package of documents.

Advice. It is better to send all this by registered mail. This will give travelers proof that they have filed a complaint.

Some people photocopy the claim. Its second copy is signed by the airline employee to whom it was handed over. He indicates the date of application and his data (full name, position).

You can apply for compensation immediately after the exact time of the aircraft’s departure delay has been established. But no later than 6 months from the date of flight cancellation or delay. In the EU, this period is set individually for each airline.

Via Compensair

You can also contact companies that specialize in air compensation from European airlines. For example, Compensair helps travelers receive compensation of up to 600 euros in case of canceled or delayed flights, or denied boarding. At the same time, compensation can be obtained for problems with flights of European airlines over the past 6 years. To receive compensation, fill out the form below.

Complaint consideration period

According to the legislation of the Russian Federation, complaints about the airline's work are considered within 30 days. After this period, the air carrier either compensates for the damage or refuses to pay compensation. At the same time, he must provide irrefutable evidence of his innocence.

Note. In the rules for transporting passengers by air not indicated exact time, in which compensation must be paid. Sometimes this process drags on for months.

In the European Union the situation is different. Airlines pay compensation no later than 7 days after consideration of the complaint.

Litigation

“Fighting” with the airline on your own for the right to receive compensation is a difficult task. This organization employs experienced lawyers. They do their jobs well. And sometimes it is not possible to receive the long-awaited compensation.

Advice. In this case, you need to seek help from professional lawyers. They will help collect sufficient evidence of the airline’s guilt.

The court must provide supporting documents. You can file a claim within 3 years from the date of the flight delay.

What to do if, due to a delay in one flight, a passenger is late for another

The outcome of the situation depends on how the traveler issued his ticket. For example, he makes a flight from Krasnodar to Minsk with a transfer to Moscow. In this case, the airline is responsible for the Moscow - Minsk flight. They will put the traveler on the nearest plane that flies in that direction.

Important. Receiving compensation due to the current situation is possible if the passenger arrived at the destination 3 hours or more late.

If documents were purchased for two separate flights (“Krasnodar - Moscow” and “Moscow - Minsk”), the air carrier is not responsible for being late for the second plane.

What to do if the airline does not provide a hotel

This situation happens quite often. What to do if your flight is delayed for a day or more? And the airline ignores its obligations.

The first thing you need to do is to mark the flight delay with a company employee. Next, you need to collect all receipts: for food, luggage storage. When checking into the hotel, ask for supporting documents indicating the amount of payment. They will be evidence of material expenses that the carrier company must reimburse.

Upon arrival at the airline, the passenger writes a statement in the prescribed form. You can get it from an employee. He attaches copies of the collected documents to it. It is also necessary to provide a copy of the ticket, which contains a note about the delay or cancellation of the flight.

On the website of many airlines it is possible to submit such a complaint online. As practice has shown, it is better to submit the application in person or send it by mail (issue a registered letter). This way there will be a greater chance that the claim will be considered on time and a decision will be made on it.

A flight delay is an unpleasant but relatively common situation that can happen at the very beginning of a trip. The reasons are quite varied: bad weather conditions, technical problems on the plane, heavy load on the airport airspace, internal problems of the airline, etc. Regardless of what caused the plane to be delayed, there is no need to be scared or confused. Below we will look at what to do if your flight is delayed.

Passenger rights in case of flight delay

Whether you are flying on a charter or scheduled flight, on a major air carrier or on a airline, the rights of a passenger when a flight is delayed are the same.

It must be remembered that all issues during a flight delay must be resolved with representatives of the airline, and not with airport services. In turn, if problems arise with departure at the scheduled time, the airline is obliged to immediately notify you of the reasons and timing of the delay of the aircraft flight.

Where to contact?

Unfortunately, when it comes to respecting all the rights of passengers, airlines do not always demonstrate their proactivity, so you must know all the rules yourself and do not hesitate to remind the carrier representatives at the airport about them.

Where can I find an airline representative? The right person could be at your flight check-in counter, at your airline's sales office at the airport, or at the gate itself. If your search is unsuccessful, feel free to call the airline phone number indicated on your ticket.

Keep an eye on the clock

• Families with small passengers under 7 years old are entitled to access to an equipped and comfortable mother and child room, even if the flight delay is minor.
• If your flight is delayed for 2 hours, you can make 2 free calls or send 2 emails. In addition, you should have access to cold drinks.
• A flight delay of more than 4 hours already means that the airline will provide hot meals. Usually this is a coupon for a certain amount to order food at one of the airport restaurants. You should receive this service every 6 hours during the day and every 8 hours at night.
• If the flight delay reaches 8 hours (or 6 hours at night), the airline is obliged to accommodate you in a hotel, organize transport there and back, and also provide free luggage storage at the airport. If for some reason you are not satisfied with the conditions of hotel accommodation (for example, it is unacceptable for strangers to stay in the same room), you can find a hotel room yourself, remembering to save all documents confirming personal expenses. This will help you later claim compensation for plane delays.

Filing a claim and compensation for flight delay

Airplane delays are not only unpleasant due to the unplanned wait, but can also lead to certain losses: missed business meeting, being late for connecting flight another airline, paid but unused hotel reservation. In this case, any victim has the right to file a flight delay claim and receive compensation. However, it should be borne in mind that this rule only applies when the flight delay is due to the fault of the airline itself. For example, bad weather conditions or excessive congestion at the airport will not be a reason to claim compensation.

In order to competently file a claim, you need to collect as many documents as possible confirming the fact of the plane’s delay. Immediately after the delay is announced, ask the company representatives to make a note about this on your ticket, and when boarding the plane, the actual departure time. Keep all receipts indicating your personal expenses during the flight delay.

To receive compensation for an aircraft flight delay, a claim with all attached evidence must be submitted to the airline within 6 months after arrival. If there is no response within 30 days, you can immediately go to court.

The amount of compensation is 25% of the minimum wage for each hour of delay, but not more than 50% of the cost of your air ticket.

Now you know everything about what to do if your flight is delayed. We wish you pleasant travels!