Reviews of Avalon Beach Hotel. Elysium Elite Hotel & Spa – Reviews Side avalon beach hotel 4 reviews

We stayed at the hotel for 10 hours, but the aftertaste of this mess is gone.
Hello to everyone who experienced the horror of staying in this hotel and to those who are just considering it for accommodation in Turkey. We just returned from a trip, so we immediately decided to write a review here to warn our compatriots from the mistake of checking into this hotel. Main part negative reviews, presented here, is true. It’s only a pity that we read them only upon returning home, since we purchased a last-minute ticket 2 days before departure. We are unpretentious tourists, we treat some shortcomings in hotels with understanding, because over 6 years of annual travel with my mother we have been to 3* hotels in Italy, Greece, Spain, 4* Czech Republic, UAE, in 2015 we were on the “fortuna” system in Turkey (then we lived in a 5* hotel). This year the choice fell on Turkey again, because... the flight took 1.5 hours, the price was fine (the trip cost 53,400 rubles for two), and the memories of the last trip to this country were only positive. But these 10 hours spent in the trash heap under the sonorous name "Avalon" will remain in the memory for many years as an attempt to violate Russian tourists, one of whom is a 72-year-old exemplary cultural worker...

I’m writing a big review because... all this may be useful to other tourists, because the events that happened to us that night are leading to legal proceedings. Now in more detail. For the first time we traveled with the tour operator "Intourist" and for the first time in several years of traveling abroad our flight was delayed by 2 hours, so we arrived in Antalya on August 3, 2018 later, at almost 21:00, and arrived at the hotel at 23:40. At the check-in desk we were “met” by an unknown person - an elderly man in a green T-shirt and faded denim shorts who did not have a badge. He immediately said that there were no rooms at the hotel (it soon became clear that his name was Mustafa). To our question about the lack of places, he replied that 15 rooms should have become available on August 2, but the tour operators AnexTour and Coral had booked them for their tourists. When we tried to say that we paid money for the trip, Mustafa rudely stated that we personally did not pay him anything and told us to wait. A woman with a child arrived with us from the airport, and we were asked to take a "Family" category room until the morning, which is why we all unanimously refused, because... it was not convenient for everyone. As a result, the woman and the child were placed alone in this room, and my mother and I were again told to wait.

It was already almost 1 o'clock in the morning, when, after our repeated appeals to Mustafa and questions about how long to wait, he decided to show us a “good” room, which turned out to be a kennel without a window in a semi-basement with an acrid smell of dampness and wet wallpaper. We stood there for no more than 2 minutes and began to choke. There was no talk of spending the night there until the morning - we were going to rest, not to suffer from consumption. Our refusal of this “good” number was perceived as a personal insult, so Mustafa began to fly wild in front of our eyes, began to openly scream and wave his hands in front of his face, saying that nothing else would be offered until the morning. Taking advantage Russian-Turkish phrasebook, we asked to call the police. In response to this, a sleepy man was called, introducing himself as a senior administrator named Muzafar, who several times brought to our attention that he was sleeping and was woken up. After listening to our story about the situation, he confirmed that the rooms should have been available, but were not, so we had to take what was offered - that is, a raw room without a window (obviously lower than the “Standard” category that was written in our voucher) . Muzafar said that the problem of lack of air can be solved by opening the door to the street at night...))) Regarding Mustafa’s behavior, he said that “yes, he is like that, this is his behavior.” Under Muzafar, we called the representative of the tour operator in Turkey, Sabina, at the phone number indicated in the voucher. She, having talked with him, said that there was no one to deal with our issue at night, and the only way out was to spend the night in a damp room with compensation for expenses by the tour operator, and in the morning at 9:20 we could try to resolve the issue of moving to another hotel, because . The reservation service starts working at 10 o'clock. We said that we would absolutely not go to the room offered. Thus began our sleepless night on the couch. It’s good that the internal mechanisms of the body worked to help us, and we didn’t want to sleep, because... there was an understanding that you need to be “fully armed.”

Half an hour later a young couple arrived and were seated almost immediately. We asked them what type of room was written in the voucher - it turned out that it was also “standard”. We were happy for them and continued to wait. While we were sitting on the sofa, in the hall, with undisguised impudence, some Turk (I understood from the reviews that he was an animator) was running around and openly “sticking” women. A flock of ants was crawling near the coffee machine, but this is understandable, because there were open bags of sugar lying nearby. At about 2:30 am we were “lucky” to see another “good” room offered to us. It is on the 3rd floor at the end of a long corridor, there is no elevator, and next to it is an unlocked cleaners' storage room - go in and do what you want, no one will know. The room's balcony opens onto the balcony of the adjacent building, with a narrow passage below. In the 3-bed room itself there is old furniture, a dirty shower, a broken faucet without a valve sticks out of the wall, the room is dark, but on the beds lay swans wrapped in towels (for some reason this made me feel disgusted). We wondered why we needed 3- local number, because they can hook someone up. Mustafa assured that this would not happen. But it soon became clear that this was not so. This room was occupied by a young tourist from Moscow who could not find single room. They also promised him that they would not accommodate anyone, but in the morning they announced that they were still planning to accommodate him. In response to our question about the situation with rooms with a sea view, Mustafa decorously announced that if we personally paid him an extra $20 per day (i.e., taking into account our voucher it was $160), it would be quite feasible. We refused because... The budget for the trip was small, and we planned to go on excursions with this money. We moved back to the sofa. At about 3 o'clock in the morning, the guests began to leave the hall for their rooms, and we were left alone. Here Mustafa (in the absence of an audience in front of whom he at least somehow tried to seem good) began to show himself in all his glory - he began to yell that he would now call the owner of the hotel, and he would throw us out into the street. For some reason, these attacks made us more confident in our rights, and we clearly explained that until the tour operator resolves our issue, we will remain in place. Around 4 am, the hotel owner arrived with his 25-year-old son. They burst into the hall with a lantern and started arguing from the threshold. Mustafa began to explain something to them in Turkish, pointing at us with his fingers. They looked at us very angrily, didn’t let us explain anything, and that wouldn’t have helped, because they don’t understand Russian at all. With the help of a Russian-Turkish translator, we explained to them that we had a double room booked and that the offered room was not suitable for check-in. This scene cost us several gray hairs, because we did not understand anything in Turkish, and anything could have happened - there was no one in the hall, it was dark, there really was a cemetery nearby (if we had known about this nuance before leaving, then this fact alone would have become would be a reason to refuse this hotel)...

After the owner left, Mustafa sat down on the sofa in front of us and began to tell us that he had been working in this hotel for 2 years, but nothing like this had ever happened to us. I said if he wasn’t afraid that tourists might record his screams on a tape recorder, to which he said in an unctuous voice that we were good and that he would now give us a good room... and went off somewhere for a long time. We stayed on the couch again. From about 6 in the morning I started calling Sabina using the phone number provided in the tour operator’s booklet, but, of course, no one answered the phone at that time. At about 7 am, a woman of Slavic appearance appeared at the reception desk, to whom Mustafa began to tell about us in Turkish, pointing his fingers in our direction and grimacing (later it turned out that her name was Vera). First my mother, then I approached her asking for help, she didn’t even talk, turning her displeased face away from us and pursing her lips. Mom asked me to get our voucher to show the room category. They took out the voucher and placed it on the counter. While my mother was looking at him, I tried to talk about the current situation with representatives of other tour operators who came for tourists on excursions. Many advised us to urgently call our tour operator. Then I went up to the counter and also took a look at the voucher. Sitting on the sofa and talking with another representative of the tour operator Anex Tour, we were subjected to a new attack by Mustafa. He literally flew at us shouting “where are the papers?”, began to grab my mother’s bag, tried to snatch the cell phone out of my hands, shouting that I was filming it (although I have a regular push-button phone, even without the Internet, with a camera 0 ,2 Mpx and I just held it in my hands, because I controlled the time). He started yelling that we were bad people and eventually took our suitcase, carried it to the fence and threw it out the hotel gate. The young man from AnexTour and some of the guests were shocked by Mustafa’s behavior. Then some woman on the next sofa asked that we were not being accommodated, and said that she and her child had the same situation - they slept on the sofa, they had to pay extra. Another woman herself stopped me and said that she was ready to be a witness, because... They also tried to do the same with them, but they quickly wrote a statement, where they spelled out point by point everything that did not suit them, and gave this statement to a representative of the tour operator TezTour. He went to the front desk and asked not to offend their clients. This helped - everything was fixed.

And we continued to wait until 9:20 to call Sabina, because... The meeting with our hotel guide was scheduled for 17:00. Having learned that at 9:20 we needed to contact the tour operator, Mustafa defiantly pulled out the phone cord and shouted that no one could get through or call. He ran up to us again, swinging his arms and waving his hands in front of his face. We gave him the voucher (it turns out he called it pieces of paper). After everything I had experienced, I didn’t want to stay in the hotel. There was only one goal - to move to another hotel. The one nearby lovely hotel Sea Planet 5* turned out to be very expensive and overcrowded (although some of their rooms overlook the cemetery) - for less than 2 days and 1 night we were offered to pay 378 dollars. At 9:20 I approached Vera and for 100 rubles asked her to let me call. She took the money and let Sabina call. She said that she would try to resolve our issue with moving to another hotel within an hour. And she kept her word. Ours was urgently sent hotel guide Ibrahim, who, despite the fact that he was in a hurry, helped fill out the application and for an additional payment, giving almost everything we had, we happily left this terrible place at 10:30. Having read most of the reviews about this hotel upon returning to Russia, I felt sincerely sorry for those who were forced to suffer there for days. It’s strange that Rostourism allows such situations with our compatriots abroad.

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The processing of personal data is carried out by the Agent and his authorized representatives (Tour Operator and direct service providers) for the purpose of fulfilling this agreement (including, depending on the terms of the agreement, for the purpose of processing travel documents, booking rooms in accommodation facilities and with carriers, transferring data to the consulate of a foreign state, resolving claims issues when they arise, submitting information to authorized government bodies (including at the request of courts and internal affairs bodies)).

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I hereby confirm that the consequences of withdrawing this consent have been explained to me by the Agent and are clear to me.

This Consent is an annex to this Application.

Consent to the processing of personal data

I hereby, being the Customer of tourist services included in the tourism product, and the authorized representative of the persons (tourists) specified in the Application, give consent to the Agent and his authorized representatives to process my data and the data of persons (tourists) contained in the Application: last name, name, patronymic, date and place of birth, gender, citizenship, series, passport number, other passport data indicated in the passport; residence and registration address; home and mobile phone; E-mail address; as well as any other data relating to my identity and the identity of the persons specified in the Application, to the extent necessary for the implementation and provision of tourism services, including those included in the tourism product generated by the Tour Operator, for any action (operation) or set of actions ( operations) performed with my personal data and the data of the persons specified in the Application, including (without limitation) collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data, as well as the implementation of any other actions provided for by the current legislation of the Russian Federation, using automation tools, including in information and telecommunication networks, or without the use of such means, if the processing of personal data without the use of such means corresponds to the nature of the actions (operations) performed with personal data using automation tools, that is, it allows, in accordance with a given algorithm, a search for personal data recorded on a tangible medium and contained in file cabinets or other systematized collections of personal data, and/or access to such personal data, as well as the transfer (including cross-border) of this personal data to the Tour Operator and third parties - partners of the Agent and the Tour Operator.

The processing of personal data is carried out by the Agent and his authorized representatives (Tour Operator and direct service providers) for the purpose of fulfilling this agreement (including, depending on the terms of the agreement - for the purpose of issuing travel documents, booking rooms in accommodation facilities and with carriers, transferring data to consulate of a foreign state, resolving claim issues when they arise, submitting information to authorized government bodies (including at the request of courts and internal affairs bodies)).

I hereby confirm that the personal data provided by me to the Agent is reliable and can be processed by the Agent and his authorized representatives.

I hereby give my consent to the Agent and Tour Operator to send me emails/information messages to the email address and/or mobile phone number I have provided.

I hereby confirm that my rights as a subject of personal data have been explained to me by the Agent and are clear to me.

I hereby confirm that the consequences of withdrawing this consent have been explained to me by the Agent and are clear to me.

This Consent is an annex to this Application.

The hotel is located in the village of Kyzylot, 20 km from the center of Side. Antalya Airport is 75 km from the hotel. Near worthwhile hotels: Sultan of Dreams, Aperion Beach Hotel.

HOTEL INFORMATION

The hotel was opened in 2004, the last renovation took place in 2017. total area The territory is 12,000 sq.m. Consists of three 3-story buildings.

The hotel accommodates guests with reduced mobility.

Payments accepted bank cards Visa, MasterCard.

Beach

Own sand beach is located 50 m from the hotel. Sun loungers, umbrellas, mattresses - free of charge. The entrance to the sea is sand.

Infrastructure

2 outdoor swimming pools 250 sq.m each, 1 slide
main restaurant
3 bars
parking (free)

Important

Pets are not allowed.

There are Russian speaking staff.

ROOMS

The hotel has 180 rooms, overlooking the sea, pool, and road.

The rooms include: individual air conditioning, satellite TV with Russian channels, music TV channel, minibar (replenishment only with water), direct dial telephone, shower, hairdryer, safe (for a fee), no internet, balcony.

Floor covering: ceramic tiles.

Room cleaning: daily.

Linen change: 3 times a week.

Change of towels: 3 times a week.

155 Standard Rooms (22 sq.m.) maximum occupancy 3 people.
25 Family Rooms (40 sq.m.), 2 bedrooms separated by a door, max. 5 people

NUTRITION CONCEPT

AI - all inclusive

The concept includes: breakfast, lunch and dinner - Buffet, late breakfast, night snack, sweets and snacks at certain hours, diet and vegetarian menus, some local alcoholic and non-alcoholic drinks (10.00 - 23.00).

Imported and not included in the concept drinks, cocktails, ice cream, Turkish coffee, all drinks after 23:00 - for a fee.

SERVICES

Entertainment and sports

For free

animation in Russian
Turkish bath, sauna
Beach volleyball

Paid

massage
beauty salon, hairdresser

Other services

currency exchange
Wi-Fi (free in the lobby)
laundry service
the shops
rent a car, bike
doctor services

FOR CHILDREN

cot on request
children's animation in Russian
mini club (5-12 years old)
2 outdoor children's pools
playground
children's menu

On vacation for the first time and in such a swamp))) It was written 4*, the first coastal one and a lot of other good things, in fact, one match, the beach is nearby and that’s all. The hotel does not have any documents confirming their stars, at least they could not present them....More ▾ On vacation for the first time and in such a swamp))) It was written 4*, the first coastal one and a lot of other good things, in fact, one match, the beach is nearby and that’s all. The hotel does not have any documents confirming their stars, at least they could not present them. I can describe a lot and for a long time, all other reviews are absolutely true. Under no circumstances should you take your young children there. Refrigerators, air conditioners, hair dryers and other equipment are available (and sometimes not), but mostly they don’t work (in our first room there were already 3 safes in the closet and not a single one worked; apparently there was nowhere to store it; they decided to store it in the guest’s room :) ). The furniture is all old, in some places it has already been painted with a different paint (even paint of a different color is not at all shy:), it is broken and there was not even an attempt to repair it (a part of the bedside table with protruding nails fell on my 2-year-old son), the plumbing was destroyed, the toilet he sings songs all night, the tiles are shabby, scary, it’s very disgusting to walk on. We didn’t hear anything about cleaning the rooms or changing bed linen and towels (we were only given them for tips two days later :) in this hotel. Drinks - you definitely haven’t drunk anything like this before :), wine has an unforgettable aroma, vodka is so soft that people drink it all day long and don’t get drunk :), with more complex beer it either isn’t there or is there, but it’s very sour, something in between - happens rarely. Ice is actually worth its weight in gold :) so what, it’s 2018. Meals (all inclusive) - for those who arrive on time, but if you are late, then excuse me, you can only guess what was on those plates. From the meat we saw navels, hearts, chicken ridges, chicken legs (once they even gave fish, but of course only to those who managed to arrive at the beginning of dinner :)) everything is very spicy, usually seasonings are added in such quantities to hide the smell of a spoiled product, like - it makes me think, or maybe on the contrary, so that they won’t be able to eat it. Salads are exclusively vegetable, but not everyone has enough, olives, olives, boiled eggs (and only boiled :)), dry cereal, rice, spaghetti, bread, watermelon (not for everyone), apples, and it seems like everything, maybe I forgot something, but this is the main thing that was for breakfast, lunch, dinner. They do not have their own kitchen, the food is imported and is always cold. Dishes are something. Mostly plastic, including plates, a cup for coffee needs to be taken in the evening, they are given with reluctance. There aren’t enough plates for everyone, you have to wait until someone eats, there were traces of dried food on the cutlery and dishes :) they probably don’t wash them, but just rinse them ::)), and the disposable dishes were constantly covered in something, and you just want to cry . I only drink coffee for breakfast, but even here there are small problems, either milk comes out, and instead of coffee there is water, or vice versa, water comes out instead of milk, and then coffee :) - this is about cappuccino) the quality of the coffee does not allow you to drink it without milk) ), but there was enough tea, there was even a choice. Animation, entertainment, sand on the shore - everything is missing, it was probably supposed that all this (except for the sand) could be observed with neighbors :). They demanded that the tour operator (anex tour) resettle through hotline, they offered a hotel whose first review was similar to our hotel, we refused and asked for 4* and the first coastal one (which is what we bought), to which the hotel staff began to threaten us if we didn’t pack our things within 15 minutes, then this they will do it themselves for us, they claimed that they have the right to do this, that they dictate the rules, etc. (and we had no complaints against them, all the complaints were against the tour operator) we had to call the hotline again. In general, after four days of our vacation (there were 7 days in total) we were moved to a good 4, but it was 2 kilometers from the sea. But after Avalon this did not scare us :) If it so happens that you have no way out and you are going there anyway When you go, take with you everything you need (towels, bedding, cup, plate, iron, powder, cloth, etc.) and especially some food and definitely alcohol, so that everything won’t be so sad. Have a nice rest)))