You can return your ticket for the Aeroexpress. Sheremetyevo airport express train schedule. How to get to the starting point
Aeroexpress trains depart from railway terminals near the stations Circle line Moscow metro. Travel time to Vnukovo and Sheremetyevo airports is approximately 35 minutes, to Domodedovo - approximately 45 minutes.
Trains to the airport:
- from Paveletsky station - to Domodedovo Airport;
- from Belorussky Station - to Sheremetyevo Airport;
- from Kievsky railway station - to Vnukovo Airport
Trains from the airport:
- from Domodedovo Airport – to Paveletsky railway station;
- from Sheremetyevo Airport – to Belorussky railway station;
- from Vnukovo Airport – to Kyiv railway station.
How to order a ticket?
If Moscow is the starting or ending point of your trip, when booking an air ticket, the system will automatically select the required Aeroexpress train ticket. Select desired route and pay for the service along with the air ticket.When creating an order, the system will automatically select the required Aeroexpress train ticket if Moscow is the starting or ending point of your route.
Tickets for the “Standard” fare can be purchased immediately before the train departs or in advance, but not earlier than 90 days before the expected date of travel. If you purchase tickets three or more days before your trip, their cost will be lower.
Under the “Standard” fare, the passenger is not provided with specific seat. If there are no available seating Traveling while standing is allowed.
The ticket is valid for 30 days from the date specified upon purchase.
How to use the ticket?
After successful payment for the complex service, an electronic ticket with a QR code will be sent to the email address you specified during registration. Print it out and attach the QR code to the reader when passing through the Aeroexpress turnstiles.IMPORTANT! You need to print your ticket directly from your browser. When sending an electronic ticket for printing, you must comply with the following requirements: do not change the print settings (print quality, page scale and image size) that are preset by default; The QR code located on the itinerary receipt must be well printed and readable; the presence of any defects on it is unacceptable. If these requirements are not met, the ticket is considered invalid.
How to return a ticket?
The procedure for canceling the complex service “Air + Aeroexpress” consists of two stages - cancellation of an air ticket and cancellation of an Aeroexpress ticket. You can only cancel your Aeroexpress train ticket, but the air ticket will remain valid.To return your Aeroexpress ticket, you need to:
- Log in to the site website.
- Log in to the “My Ticket” section, select the “Aeroexpress” tab and open the desired reservation.
- Click the “Cancellation Request” button.
- Agree with the amount to be refunded.
Note!
You can return your ticket until 11:59 p.m. on the day preceding the day of travel.
When canceling a ticket for Aeroexpress trains, its full cost (agency service fee in the amount of 1 AZN, as well as the payment system markup withheld by the bank when paying for the ticket) is subject to a refund.
If an Aeroexpress train ticket was issued along with the air ticket, an agency service fee of 1 AZN will be charged for making changes to the train ticket.
There are many ways to get to airports from different parts of Moscow, but they all differ in price and speed. When you need to get to your destination quickly and without traffic jams, so as not to miss your flight, many choose Aeroexpress trains traveling to Moscow airports.
What is this?
Aeroexpress is a company engaged in high-speed transportation of passengers from the center of Moscow to three airports - Vnukovo, Sheremetyevo and Domodedovo.
The Aeroexpress station awaits passengers.
There are three classes of cars:
- Economy
- Standard
- Business
The ticket price depends on the comfort of the carriage.
In 2014, Stadler, together with Swiss train manufacturers, launched the first double-decker cars, which are now operating properly and transporting passengers on standard routes. Double-decker cars are equipped with everything you need: sockets, air conditioning, comfortable seats.
The interior of the carriage is clean and comfortable for passengers.
Many passengers who have never traveled this way often wonder if there is a toilet on the Aeroexpress. It is present in ordinary carriages, as well as in double-decker Aeroexpress trains.
Routes
Aeroexpress trains deliver passengers to destinations at three Moscow airports.
- To get to Sheremetyevo, you need to take an express train from the second or fourth entrance of the Belorussky railway station. Signs will help passengers take the train from Sheremetyevo to the station;
- The express train to Domodedovo departs from the second entrance of the Paveletsky station or through the lobby at the exit from the Paveletskaya-radial metro station. Railway platform from the airport it is located opposite exit No. 3 of the Domodedovo airport complex;
- The train goes to Vnukovo from the Kievsky railway station, Kievskaya metro station. From the airport, the exit to the express platform is located next to terminals A, B, D.
On my way high speed trains Aeroexpress companies are 35-45 minutes along the route to Sheremetyevo and Vnukovo, 40-45 minutes along the route to Domodedovo.
Do not forget! The specific schedule is specified when sending directly at the ticket office or on the website aeroexpress.ru. There you can also find out about discounts, promotional codes and promotions.
Buying a ticket
A ticket can be purchased in several ways:
- Purchase directly at the ticket office on the day of departure or in advance;
- On the Aeroexpress ru website;
- In the mobile application;
- At the turnstiles.
The ticket purchasing terminal, serviced by trained specialists, is ready for use.
You can buy an Aeroexpress ticket in advance or just before departure - it depends on the chosen fare.
Payment is made using cash, bank cards or mobile transfer, depending on the chosen purchase method.
Purchased online tickets can be printed on a printer. There is no need to print out those purchased in the app - just attach the screen mobile phone with a QR code to the reader on the turnstile.
Is it possible to get a refund for an unused ticket?
If for some reason a passenger did not have time to use the ticket, was late for the flight or was unable to go on the trip, the question of a refund for the ticket arises. The company offers the following solutions to the problem:
- The full cost of the ticket is refunded only due to an unscheduled interruption in train service for more than an hour. In other cases, the ticket price is not refundable;
- If necessary, the passenger has one opportunity to change the details of the electronic ticket on the website or through the application.
Add-ons and bonuses
With the Aeroexpress Bonus program you can profitably save on travel, saving not only time, but also money. In order to become a participant in the program, you need to go to the Aeroexpress website in your personal account and check the box next to this item, then fill out a short form. After purchasing tickets, bonuses will be credited to your account.
Management and coordination of the operation of the terminals comes from a single dispatch center. If for some reason the buyer was unable to pay for the ticket, but the funds were deposited, he can contact the support service.
Rates
- Standard. The ticket costs 500 rubles and is valid in accordance with the date and direction indicated on the pass. Includes one trip;
- There and back again. Ticket price - 1000 rubles. Includes two trips - one to the airport and one to the train station. Valid on all routes from and to Moscow airports. Can be used within 30 days after purchase;
- Family and friends. Cost - 950 rub. The ticket is valid for one trip in the carriage standard class for a group of passengers up to four people. The date is indicated on the pass; you can board within 15 minutes after the first use.
- Family and friends. There and back again. The ticket costs 1,700 rubles and combines the two previous tariffs.
- Aeroexpress business class. Cost - 1000 rub. Guarantees one trip in the carriage increased comfort. Valid according to the date, time and direction in the travel document;
- Children's. For children from 5 to 7 years old. A ticket for one child costs 130 rubles. Valid for one trip, valid according to the date on the pass. Issued only at the point of departure on the day of travel and in the presence of children; presentation of documents proving age is required. Sold without a fixed location;
- Plus the metro. Cost - 560 rub. Includes one trip by Aeroexpress and one by metro/bus/trolleybus/tram. You can transfer to the MCC within 90 minutes from the first landing. Valid for 5 days, including the day of ticket purchase;
- Inter-airport. 1060 rub. Possibility of two passes on the Aeroexpress and a ticket for a trip to public transport. There is a 10-minute block between trips on Aeroexpress trains. The transfer is valid for 90 minutes from the first metro pass. Valid for 5 days;
- Business trip. Costs 1115 rubles. Similar to the previous one, but includes two passes for public transport.
Passengers who frequently use Aeroexpress trains can purchase season tickets:
- For 15 trips - 4050 rubles;
- For 20 trips - 4500 rubles;
The passenger is also charged the cost of the card - 50 rubles. If the card is returned, the money is returned to the passenger.
The card is blocked for 10 minutes after each use of the Aeroexpress turnstile. The subscription is valid in all three directions and for 30 days, including the day of purchase.
- Discount ticket - for preferential categories of citizens, issued at the point of departure, provides certain benefits;
- Personal assistant - for passengers with disabilities. Meets you at the point of departure, helps you issue a ticket, accompanies you to the train, packs your luggage and places you in the carriage;
- Travel for children under 5 years of age is free upon presentation of a document proving age. Children without tickets travel without taking up seats.
A personal assistant assists a disabled passenger with boarding the carriage and stowing luggage.
The cost of some tickets in the Aeroexpress app or on the website differs from the cost at the box office:
- Business class - 1000 rub.;
- Standard - 420 rub.;
- Round trip - 840 rub.;
- Family and friends - 950 rub.;
- Family and friends. Round trip - 1700 rub.
Note! Depending on the season, discounts and promotions are possible. Valid during the World Cup, for example, guarantees Moscow fans free travel on all routes.
Personal Area
Registration on the Aeroexpress website or app provides access to many services. By creating a personal account, the user can:
- Participate in the bonus program;
- Purchasing and printing an electronic ticket is cheaper than at the box office, saving time;
- Change data before travel;
- Monitor your payment history.
Carrying luggage and pets
Hand luggage must not be placed in such a way that it interferes with movement within the carriages or the comfort of passengers, that is, in corridors, vestibules and aisles. Ensuring the safety of property is the responsibility of the passenger himself.
Luggage must not be dirty or flammable. It is prohibited to place it on passenger seats.
The passage in the cabin is free and not cluttered with things, nothing interferes with the movement of people.
Animals
Small pets (rodents, reptiles, cats, etc.), dogs and birds are transported in boxes, containers, carriers and cages. Large and service dogs (no more than two per passenger) are placed in the vestibule. Without fail - with muzzles and a leash. Dogs must be supervised by a handler or owner.
Small dogs and cats can be transported without containers under the supervision of their owners; dogs must be muzzled and on leashes.
Animals are counted above the norm hand luggage. Veterinary documents are required.
Dangerous, wild, aggressive and poisonous animals are prohibited.
Airports where Aeroexpress is present
As already mentioned, the Aeroexpress company allows you to buy tickets in three directions. The terminals are located at Domodedovo, Sheremetyevo and Vnukovo airports, and at the train stations from which departures take place. You can use the express train to get to the airport and back.
The passenger buys a ticket at the terminal before leaving for the trip.
How to get to the starting point
To take the Aeroexpress, you need to get to the metro station and go to the station from which departures in this direction take place.
- For Sheremetyevo - this is the Belorussky railway station. Located at the Belorusskaya metro station. Its location is the Tverskoy district of the Central Autonomous District of Moscow. To get from the metro to the station, you just need to exit the metro station - the entrances will be right here;
- For Domodedovo - this is Paveletsky railway station. Located at the station of the same name. Paveletskaya is a station on the Zamoskvoretskaya line of the Moscow metro. Located between Novokuznetskaya and Avtozavodskaya. Located in the Zamoskvorechye district in the Central Administrative District of Moscow.
- For Vnukovo - Kyiv railway station. To get to it, you need to go from the Kievskaya metro station, located in the Dorogomilovo area.
Map of metro stations and train movements along three routes to airports. Getting to the stations by taxi and public transport is very easy. Based on where the passenger is and which of the three stations he needs, he can call a car from one of the private companies or use the services of a bus or tram.
Alternative way to get to the airport
Despite the fact that it is much cheaper to take a bus ticket, the Aeroexpress Moscow - Airport still remains one of the most popular methods of transportation. This is because, sometimes, this is the only way to arrive at your flight on time in the face of huge traffic jams. In addition, discounts and benefits, as well as economical tariffs, allow you to purchase a ticket at the lowest possible price.
A comfortable double-decker carriage awaits passengers for their flight.
The possibility of transporting animals and children without additional payment is an attractive addition, as is the bonus system. The company cooperates with the Swiss company Stadler, and Aeroexpress and Russian Railways are on friendly terms, which indicates a well-deserved reputation.
When choosing Aeroexpress, a passenger does not have to worry about the safety of his luggage and the speed of the trip - he will definitely be on time.
This may be helpful. How long does it take to get to the airport by high-speed train? Where can I find the schedule? How much does the ticket cost? What classes of carriages are there on Aeroexpress? What is the validity period of an electronic ticket for Aeroexpress? Rules for registration at Aeroexpress terminals and their location diagrams. We talk about all this.
(The information was taken from the website pososhok.ru, where you can also purchase tickets for Aeroexpress. Certain information or conditions, for example regarding payment methods, may differ in other companies, most often slightly).
1. Which airports do Aeroexpress trains run to?
To the airport Vnukovo - from Kievsky railway station,
to the airport Domodedovo - from Paveletsky station,
to the airport Sheremetyevo - from Belorussky railway station.
2. How long does it take to get to the airport by Aeroexpress?
Travel time is 35 minutes, to Domodedovo airport - 40-45 minutes.
3. Where can I find out the schedule?
On the website www.pososhok.ru in the “Aeroexpress” section
on the Aeroexpress website www.aeroexpress.ru
by phone hotline Pososhok company: 8-800-700-33-77 (calls within Russia are free)
by sending a special short SMS message in Russian or Latin letters to number 3115:
.“Moscow (Kyiv Station) - Vnukovo”: “ae v” or “ae v”;
.“Moscow (Paveletsky station) - Domodedovo”: “ae d” or “ae d”;
.“Moscow (Belorussky Station) - Sheremetyevo”: “ae sh” or “ae s”.
To receive an SMS with the express train schedule at a specific time (for example, to Vnukovo at 7:00 am), you must send a request of the form: “ae at 07:00” or “ae v 07:00”.
The cost of the SMS service is determined according to the tariff plan of your operator mobile communications.
4. How much does a ticket cost?
The fare for one adult passenger in a general class carriage is 320 rubles; in a business class carriage - 550 rubles. For children under 5 years of age, travel is free.
5. What is the difference between a general class carriage and a business class carriage?
A general class carriage is a carriage where passengers are not assigned a seat. A ticket for this carriage is valid until 23:59 on the day following the date indicated on the ticket.
Business class carriage - there are 24-26 seats in the carriage; soft drinks, newspapers, luggage racks and clothes hangers are provided free of charge. A ticket for business class carriages guarantees a seat with a number, which is issued for a specific date and time of departure.
6. What is an electronic ticket for Aeroexpress:
- Possibility of purchasing a ticket in advance and without commission
- Booking and paying for tickets on the website Pososhok.ru
You will receive an electronic ticket to the e-mail specified when ordering or via SMS to your phone.
Example of an electronic ticket sent by e-mail:
When choosing a version for mobile devices, make sure in advance that your phone can play it correctly. For this:
- Make sure that the GPRS data service is connected and configured
- Follow the link in the SMS message with the payment results
The opened page should display an electronic ticket with a barcode image. If the barcode is not reproduced, print the e-ticket on paper. Tickets without a barcode image cannot be checked.
Be sure to print your e-ticket before your trip and keep it until the end of your trip or save the SMS notification on your mobile phone.
7. What is the validity period of an electronic ticket for Aeroexpress?
- Economy class - the ticket is valid until 23:59 on the day following the travel date indicated on the ticket.
- Business class - the ticket is valid only for the flight (according to the date and time of departure) indicated on the ticket. If a passenger with an electronic ticket for Aeroexpress business class is late or in the event of an earlier visit, the passenger can travel in any general class carriage until 23:59 on the travel date indicated on the ticket.
8. How to pay for tickets?
- By bank card online
- Yandex.Money
- "WebMoney" wallet
- By bank card in the office
- Bank transaction
- cash through Euroset
- cash via "Cyberplat"
- cash through the cash desk in Svyaznoy stores
- cash through the cash desk in MTS stores
- in cash through the Eleksnet terminal
- cash via Qiwi wallet or terminal
- in cash at one of our offices
9. Is it possible to return a ticket?
Pre-issued tickets cannot be returned or reissued.
10. Is the seat number indicated on the ticket?
Tickets are sold without seat numbering (with the exception of tickets for business class carriages), so we recommend that passengers arrive at the point of departure 10 - 15 minutes before the train departs and plan the travel time with a small margin.
Since February 2010, business class carriages began to run between Moscow and Sheremetyevo Airport on Aeroexpress trains, which differ from regular ones in a higher level of comfort and availability additional services. In such a carriage, unlike a regular one, passengers are provided with a guaranteed seat.
11. How to get through the turnstiles at the airport?
When departing from Moscow to the airport, the passenger presents an electronic ticket (printed or from a mobile phone) to the traveling ticket cashiers along the route for conversion to a travel ticket with a bar code, which will allow further passage through the turnstiles at the airport. If a passenger is traveling from the airport to Moscow, then entry is carried out through the gate at the turnstile system point upon presentation of an electronic ticket to security personnel.
) - from Paveletsky station (diagram), to Sheremetyevo airport (diagram) - from Belorussky (diagram) and Savelovsky stations and to the city of Lobnya - from Savelovsky station.
2. How long does it take to get to the airport by high-speed train?
Travel time on high-speed comfortable Aeroexpress trains to Vnukovo and Sheremetyevo airports is 35 minutes, to Domodedovo airport - 40-45 minutes.
3. Where can I find out the schedule?
- On the website www.site in the “Aeroexpress” section
- on the Aeroexpress website www.aeroexpress.ru
- by telephone hotline: 8-800-700-33-77 (calls within Russia are free)
- sending to number 3115 special short SMS message in Russian or Latin letters:
- "Moscow (Kyiv Station) - Vnukovo": " ae in" or " ae v";
- "Moscow (Paveletsky Station) - Domodedovo": " ae d" or " ae d";
- "Moscow (Belorussky Station) - Sheremetyevo": " ae sh" or " ae s".
To receive an SMS with the express train schedule at a specific time (for example, in Vnukovo at 7:00 am), you must send a request like: " ae at 07:00" or " ae v 07:00".
The cost of the SMS service is determined according to the tariff plan of your mobile operator.
4. How much does a ticket cost?
- The fare for one adult passenger in a general class carriage is 470 rubles.
- The fare for one adult passenger in a business class carriage is 1000 rubles.
- For children under 5 years of age, travel is free.
5. What classes of carriages are available on Aeroexpress?
- General class carriage - an electronic ticket gives the right to travel in any general (economy) class carriage. The passenger is not assigned a seat; he takes any available seat. The ticket is valid until 23:59 on the day following the travel date indicated on the ticket.
- Business class carriage - there are 24-26 seats in the carriage; soft drinks, newspapers, luggage racks and clothes hangers are provided free of charge. A ticket for business class carriages guarantees a seat with a number, which is issued for a specific date and time of departure.
6. What is an electronic ticket for Aeroexpress
- Possibility of purchasing tickets in advance and without commission
- Booking and paying for tickets on the website
- An electronic ticket for a regular carriage is valid until the end of the next day from the specified departure date.
You will receive an electronic ticket to the e-mail specified when ordering or via SMS to your phone.
When choosing a version for mobile devices, make sure in advance that your phone can play it correctly. For this:
- Make sure that the GPRS data service is connected and configured
- Follow this link located in the SMS message with payment results
The opened page should display an electronic ticket with a barcode image. If the barcode is not reproduced, print the e-ticket on paper. Tickets without a barcode image cannot be checked.
Attention: be sure to print your e-ticket before your trip and keep it until the end of your trip or save the SMS notification in your mobile phone!
7. What is the validity period of an electronic ticket for Aeroexpress?
- General (economy) class - the ticket is valid until 23:59 of the day following the travel date indicated on the ticket.
- business class - the ticket is valid only for the flight (according to the date and time of departure) indicated on the ticket. If a passenger with an electronic ticket for Aeroexpress business class is late or in the event of an earlier visit, the passenger can travel in any general class carriage until 23:59 on the travel date indicated on the ticket.
8. How to pay for tickets?
- cash in one of our offices .
- in cash through Euroset and Svyaznoy.
- Yandex.Money.
- WebMoney wallet.
- Bank transaction(tickets are issued after the money is credited to the account).
- credit card in offices (credit cards Visa, Mastercard, American Express are accepted).
- by credit card online. We accept payments remotely through the electronic payment system: VISA, MasterCard/EuroCard.
9. Is it possible to return a ticket?
Pre-issued tickets cannot be returned or reissued.
10. Is it indicated in train ticket seat number?
Tickets are sold without seat numbering (with the exception of tickets for business class carriages), so we recommend that passengers arrive at the point of departure 10 - 15 minutes before the train departs and plan the travel time with a small margin.
Since February 2010, Aeroexpress trains began running business class carriages between Moscow and Sheremetyevo Airport, which differ from regular ones in a higher level of comfort and the availability of additional services. In such a carriage, unlike a regular one, passengers are provided with a guaranteed seat.
11. How to get through the turnstiles at the airport?
When departing from Moscow to the airport, the passenger presents an electronic ticket to the traveling ticket cashiers along the route. ticket (printed or from a mobile phone)
for re-issuance to a travel ticket with a barcode, which will allow you to subsequently pass through the turnstiles at the airport. If a passenger is traveling from the airport to Moscow, then entry is carried out through the gate at the turnstile system point upon presentation of an electronic ticket to security personnel.
The process of receiving monetary compensation for a returned receipt from the Aeroexpress transport company takes place in several stages. The company has fairly straightforward rules and strict restrictions in this regard.
According to the Decree of the Government of the Russian Federation dated March 2, 2005 N111 and paragraph 15 therein (hereinafter referred to as the Rules), the passenger has the right to compensation in the amount of the full cost of the only case : an unexpected interruption in train traffic for more than one hour in the manner prescribed by the basic rules for the transportation of passengers, baggage, cargo baggage. In any other cases, compensation for funds for a one-time trip on a suburban train is not made.
The exception is (travel receipt paid through the official websites of Aeroexpress, or mobile applications and websites of partner carriers). If you are unable to use the purchased electronic receipt, you have the legal right to change the details of this document once.
Return of an electronic ticket
To receive compensation for an electronic travel receipt, you will need to make changes to your travel parameters. The required actions are carried out through your personal account on the website or in the mobile application:
- application for mobile phones.
This service is publicly available only to previously registered users. If you are not authorized or do not remember your password and login, please contact the specified Aeroexpress customer support number: 8-800-700-33-77.
To cancel a ticket, follow these steps:
- In the column personal account called "My ticket" select the required reservation.
- Next, click the “Cancellation Request” button.
- Accept the agreement with the amount offered for the ticket.
- Get cash in the same way you previously paid for your train ticket. The money will be transferred within 5-10 business days.
It is necessary to take into account factors that influence the amount that the passenger will receive after implementing the above points. The actual cost of travel is subject to deduction:
- commissions. The client pays for the service provided for him to cancel the electronic ticket;
- bank interest for purchasing a ticket.
Return deadlines
Changes made to the electronic details travel document at the “Standard” and “Round-Round” fares, which the user purchased on the Aeroexpress website or mobile application, are credited to the client if the departure date indicated on the ticket has not expired. Derogation from this paragraph is possible only if the buyer pays for his ticket on the day of departure.
For those departing in a business class carriage, the time frame is slightly expanded. The deadline for passengers to make changes to their electronic receipt is set at 30 minutes before train departure. The Aeroexpress departure time is always indicated on the ticket.
You are allowed to purchase up to five receipts at one time at one rate. By making travel changes to one ticket, you will automatically change the details of all other tickets from the general order.
Features of return and transfer of funds
All originals travel tickets and receipts for various fees remain with the transport company and become the basis for a refund in all cases of compensation for unused or partially used travel documents.
For help regarding returns electronic tickets for Aeroexpress electric trains, and if you encounter any difficulties with the return, please call the transport company: 8-800-700-33-77 or contact the support service using the feedback form.
Cash refund for unused travel receipt purchased through cashless payments or using a payment card, carried out to the bank account of a legal or individual who paid for the travel document.
Refund of a ticket when purchased on partner sites
The process of monetary compensation when purchasing a ticket on partner websites is possible after the passenger fills out and submits a written application.