Is it possible to change a plane ticket? Is it possible to change or reissue a plane ticket for Aeroflot and others: for another date or for another person? How to exchange non-refundable or electronic air tickets? How to exchange an electronic railway ticket for a paper one

Your reservation will be canceled within a few minutes, but you should not expect immediate receipt of money: such a procedure usually takes several weeks. After this, the person for whom you wanted to reissue the ticket will be able to buy it. There is an exception to every rule, in this case it is low cost airline"Victory". Any adjustments are made for a fee: 2,000 rubles for changing the departure date and 4,000 rubles for registering for another person. In this case, ticket transactions are possible no later than 4 hours before departure at the airline’s call center or no less than 40 minutes before departure at the airport ticket office. It must be said that Pobeda Airlines positions itself as a low-cost carrier, where prices start from 999 rubles during special promotions. Is it worth changing a ticket purchased for 1,000 rubles after paying 4,000 rubles? This is a question that everyone decides for themselves.

Questions and answers

But there is a category of non-refundable tickets that can be changed if for some reason your departure date is postponed. More information on how they can be returned or exchanged detailed information below. Situations in which you can return a non-refundable air ticket The law prescribes a number of exceptions that allow you to return non-refundable tickets:

• The cost of the air ticket is refunded in case of illness of the passenger.
• in case of illness of a member of his family (spouse, parent or child) during a joint flight.
• in the event of the death of a member of his family or a close relative (grandparents, grandchildren, brothers and sisters).
• in case of flight delay, cancellation or rescheduling.

To receive a refund, you must notify the cancellation 24 hours before departure.

If you notify us less than 24 hours in advance (but before check-in for the flight closes), the cost will be refunded with a deduction of 25%.

Non-refundable air tickets in Russia

Many foreign airlines allow you to make flight date changes directly on their website, in personal account. Conditions for returning and exchanging air tickets You will need

• The document with which the ticket was purchased (foreign or civil passport), reservation number, bank card with which the ticket was paid.

Instructions 1 When purchasing a ticket at an airline office or from a tour operator, the easiest and fastest way is to contact the seller directly. To do this, you must bring with you documents (civilian or foreign passport), reservation number and money to pay for rescheduling or exchanging a ticket for another date.

Changing the date of tickets when purchasing a tourist voucher (package) as a whole can only be done by Travel Company, since in this case the flight is a charter flight and not a regular flight.

Attention

Download the following regulations for viewing and printing: ✈ Article 108 of the Internal Code of the Russian Federation. Termination, at the initiative of a passenger, of the contract for the carriage of passengers by air ✈ Air Code Russian Federation dated 03/19/1997 N 60-ФЗ (as amended on 12/31/2017) ✈ Order of the Ministry of Transport of Russia dated 06/28/2007 N 82 (as amended on 10/05/20 On approval of federal aviation rules “ General rules air transport passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees" When returning a boarding pass, the airline may apply the following to the passenger:

• remove the return fee;
• apply penalties;
• collect a certain amount of penalty.

According to the rules, the amount of deduction should not exceed 25% of the cost of the air ticket. Is it possible to return a plane ticket that was purchased from a foreign company? Yes.

How to return or exchange a non-refundable air ticket

In this case, the air carrier also charges an additional commission. As a rule, this amount is insignificant. To return your boarding pass, you must notify the airline in advance. This must be done no later than one day before the aircraft’s departure.
This guarantees that the carrier will only charge 25% of the commission. Otherwise, the passenger may be refused, and no one will return the money. Tickets purchased at a reduced price are considered non-refundable.
They are sold by both Russian and foreign companies. They allow you to save cash on flights. Although these boarding passes are considered non-refundable, they can still be returned.

To do this, you need to notify the air carrier in advance. He will return a certain fee for the air ticket: booking commission, airport taxes. The main cost of the boarding pass will be written off.
The refund amount will be small.

How to change or return a plane ticket in 2018

Some air carriers require the passenger's personal presence in the office when returning a document. To do this, you need to come to the company and fill out a written application. This method is considered the most effective. Returning your boarding pass will not cost you any fees.

Amounts are withheld in accordance with the established rules of the carrier. How much money can be returned? Refunds for plane tickets are carried out in accordance with the Airspace Code (Article 108). In this case, the passenger must receive the full cost of the boarding pass.

The exception is service fees. Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations. If the ticket was purchased through an agency, it may be difficult to return it.

Is it possible to reschedule the departure date if the ticket is non-refundable?

Tariffs and conditions

• “Russia” - flights numbered SU6000-6999 - conditions are similar to “Aeroflot”, link above; - flights numbered FV5501 - FV5900 are serviced jointly with the Biblio Globus company and information about the possibility of changing data in the ticket should be found at their http: //www.bgoperator.ru/
• "Ural Airlines". New tariffs for traveling around Russia
• "Utair". New tariff system
• "Victory". Return and exchange of tickets

If you have a plane ticket for another airline, you need to look for information on the official website of a specific carrier.

“Non-refundable” tickets - cheap but cheerful As mentioned above, this issue is somewhat more complicated. When changes were made to the Russian Air Code that allowed airlines to sell “non-refundable” air tickets, most carriers transferred the cheapest fares to this category.

Looking for cheap flights?Looking for cheap flights?

Non-preferential fares, as a rule, allow you to freely change both the time and date of departure, and the route. What to do if you issued an electronic ticket, is it possible to get a full or partial refund? When you issue a ticket through the airline’s website, you don’t have to do anything yourself - customer service staff can change these dates online. Everything is very convenient. The fee for changing departure dates depends on the airline's fare.

If the ticket is expensive, they will change the date for you free of charge if there are free seats at that time. A date change fee may be charged to your bank card, if the airline allows you to change the date directly in your online personal account. As a rule, if you buy last minute tickets, they cannot be returned.

Moreover, neither free nor paid. Your ticket will simply be lost. Therefore, always try to think through force majeure in advance.

How to change an air ticket. answers to all questions

Important

If domestic and international sections are changed simultaneously, a fee of RUB 1,000 will be charged. Details on the official website of S7 Airlines *** Non-refundable air tickets UTair

• L, H - economy class fares

The most affordable UTair air tickets are almost completely non-refundable. For voluntary ticket refunds, the fare, fuel surcharge (YQ) and booking fee (YR) will not be refunded, but airport taxes and unused leg fees may be refunded.

Are changes possible? Yes, with payment additional fee in the amount of 1000 rubles for each segment of a domestic flight within Russia or 20 EUR for an international flight.

How to change an Aeroflot plane ticket to another date

Changes were made to the Air Code of the Russian Federation. It was assumed that this would create an opportunity to reduce the cost of air tickets purchased at non-refundable fares, according to various estimates from 10 to 25%. Is it possible to return a non-refundable air ticket? It is possible to return a non-refundable ticket with a refund of the entire amount spent on the purchase of the ticket only in exceptional cases. Articles “Non-refundable air tickets” and “Conditions for refund of air tickets”.

Info

How to buy an air ticket online? Articles to study: “How to buy a ticket online” and “Buy a ticket by phone” The ticket says one piece of luggage, and hand luggage How many? Usually this is one place up to 10 kg. with dimensions of the sum of three dimensions not exceeding 115 cm. In addition, you are allowed to take some other things. The list is given in the article “Rules for the carriage of baggage and hand luggage.” More accurate information can be obtained on the airline's website.

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If your plans suddenly change, an air ticket purchased online can be returned or exchanged. But please note that the possibility of returning and/or exchanging an air ticket for another flight or another date is determined by the rules of application and restrictions of the fare you have chosen.

Methods for processing a refund and/or exchange of an air ticket

You can issue a refund and/or exchange of an air ticket in three ways:

1. Via email

If plane tickets were purchased on our website, you can send a request for an exchange or refund of the ticket to the email address. The letter must be sent from the address you specified when booking your flight ticket. In your email, please tell us your order number or reservation code.

Please note that a refund or exchange of an air ticket is carried out only after repeated written confirmation of this operation. To do this, a corresponding letter will be sent to you at the email address specified when booking, from which you will need to respond.

2. Through the airline

In cases where communication with us is unavailable, as well as in the event that there are less than 24 hours left before departure on an air ticket that needs to be returned or changed, you can contact the relevant airline directly.

Please note that some airlines, according to their fare rules, have tickets that are non-refundable for any reason - carefully read the fare rules before booking your ticket.

Also keep in mind that, according to international aviation legislation, for airlines issuing tickets (not only for their own flights, but also for flights of partner airlines under Code-Share or Interline agreements), the Law of the country in which it is issued is applied. registered. For example for Russian airlines this is the Air Code of the Russian Federation, for European ones - internal European aviation legislation. Therefore, before booking tickets on a foreign airline (even flying from the Russian Federation), make sure that this airline provides the opportunity to make a refund, for example, in case of a visa refusal or for medical reasons.

If the need for an involuntary return is not caused by the fault of the airline (flight cancellation, change in schedule, etc.), but by your personal circumstances, then to confirm a valid reason you will be asked to provide relevant documents, for example, a copy of a certificate of illness of a passenger or a relative of a person in need of care etc.

Air tickets are often purchased in advance. Which is not surprising, since such foresight allows the passenger to save a very decent amount. However, this often leads to a situation where plans change, and the desired departure date is postponed, or the need for a flight is no longer necessary. In this case, you need to change or return the ticket.

The possibility of a refund of the air ticket and the money paid for it, with timely warning to the airline, is provided to the passenger Air Code of the Russian Federation, establishing the basic rules for air travel. If it is necessary to exchange or re-register, the situation is somewhat more complicated. The rules for performing these operations are established by each airline independently. It is advisable to study them carefully before purchasing a ticket.

In most cases, carriers provide the possibility of exchanging tickets when purchasing or booking them. However, this depends primarily on the tariffs used by the company. Most often, it is impossible to change tickets from one flight to another with low-cost airlines and other low-cost carriers. Large and high-status airlines, for example Aeroflot, install enough profitable terms refund or replacement of air tickets.

How to find out if it is possible to exchange a plane ticket

Getting information about the possibility of changing your air ticket is quite simple. To do this, you should study the relevant rules and tariffs of the air carrier. In most cases, the information of interest is located directly on the electronic or regular ticket in the “Changes” column. If replacement is possible, the cost of the fine that will need to be paid is also indicated there.

It should be borne in mind that airlines, as a rule, only allow you to change a ticket to one of similar or more expensive value. This is a reasonable precaution on their part and prevents the passenger from making additional savings by changing the ticket.

What types of airline ticket exchanges can be made?

The rules of the tariff used contain a complete list of possible exchange options. There are several parameters that can be changed:

• departure date and time. The most common type of replacement. Most air carriers provide it;
• tariff type. As a rule, an exchange for a similar or more expensive option is permitted;
• flight route. This type of replacement is much less common, so changing the flight direction, for example, Moscow to St. Petersburg, is not always possible;
• passenger's last name. The possibility of replacing a passenger when exchanging tickets is even rarer.

When can you change your plane ticket?

The terms when a passenger has the right to exchange a ticket, as well as all other information on this topic, are also found in the rules and tariffs of each specific airline. In the vast majority of cases, making any changes to an existing ticket is possible only before departure. However, some carriers allow ticket replacement even after the plane has taken off, but this increases the fine.

To do this, the phrase NO-SHOW is indicated in the travel document, indicating no-show for the flight. Depending on the specific conditions, it may imply failure to appear either for registration or for boarding. Nearby there is usually information about the amount of the additional fine.

How to reissue a plane ticket

The procedure for reissuing a ticket can occur in one of several possible ways:

• by phone. In this case, you must contact the airline or agency where the ticket was purchased directly. Large companies have their own call centers, with the help of which the exchange procedure can be completed quickly and without problems;
• by email;
• on the website of the carrier or specialized agency. To do this, it is enough to have access to the Internet and ticket details;
• at airline ticket offices. A fairly simple method of exchange, for which you need to have a passport and a ticket, electronic or regular.

How to restore a plane ticket

In case of loss of an air ticket, the passenger must contact the airline or agency where it was purchased. At the same time, it doesn’t matter at all we're talking about about a regular ticket or its electronic version. Current legislation provides for the possibility of restoring a lost travel document. In most cases, carriers comply with the requirements of the law without any problems.

To restore, you will need a passport and ticket information. At the same time, the tariffs of most carrier companies, as a rule, contain a fee for the service provided to restore the ticket.

Probably everyone has asked the question: “How to change an Aeroflot plane ticket to another date if certain circumstances change?” Your business trip or vacation dates have been changed or completely postponed to other dates. You frantically rush to the computer and start looking for where to change your ticket.

In fact, a lot depends on the tariff at which you purchased it. But more about this below. ABOUT non-refundable tickets and the rules for returning tickets you can read and.

When flying on an Aeroflot plane, you can choose the fare you need. There are only 4 of them - Premium, Optimum, Budget and Promo.

"Tariffs" button on the Aeroflot website.

Moreover, different rates apply to different classes of service. Let's look at each of them separately, and at the same time, the rules for exchanging an Aeroflot ticket for another date.

Business Class

Up to this class they operate. The difference between them is quite large - in a thousand different details.

So, if you purchased tickets under the first method, they will be exchanged for you without any additional payment. If according to the second, then in this case you will need to pay a certain amount:

• for trips around Russia - 5,000 rubles;
• for flights within Europe, the Middle East, CIS countries - 70 euros;
• for other countries except Japan - 100 euros;
• for flights to Japan - 15,000 yen.

Comfort class

The same applies here too two tariffs - Premium and Optimum. For the first one, ticket exchange is also free.

And for the second, in case you change the dates before the plane departs, exchange comes with additional payment:

• 1500 rub. for flights within Russia;
• 2500 rub. for travel between Russia and its Asian part, as well as between points of the latter.
• 50 euros – for flights within Europe, the Middle East and CIS countries;
• 100 euros - for flights to all other countries except Japan;
• 15,000 yen when traveling to Japan.

Changing the date after the plane has departed is prohibited at this fare., except for flights from cities in the Middle East to Russia and the Near Abroad. In the latter case, the ticket price will be deducted $85.

Button “Rules for applying tariffs” in the “Tariffs” menu.

Economy class

For Economy there are 4 of them: Premium, Optimum, Budget and Promo. For the first, as in other cases, the exchange of an air ticket can be carried out without any others. For the other three, certain rules apply.

For Optimum, the additional payment amounts and exchange conditions are the same as for the Comfort class. For the last two, exchange is either completely prohibited or only with an additional payment.

Budget tariff

If you change your date before your flight departs:

• 1500 rub. — for flights within the European part of Russia;
• 2500 rub. - for flights between the European and Asian parts, as well as along the latter;
• 50 euros – for flights within Europe, the Middle East and CIS countries;
• 100 euros - for other countries except Japan;
• 15,000 yen - when traveling to Japan.

Changes cannot be made after the plane has departed., except for trips from Russian cities to the Middle East, Europe or neighboring countries. However, you will be charged $85.

Promo tariff

This is the most inconvenient tariff in this regard, since In any case, exchange is not allowed. Only in case of flights to the republic South Korea, you can change flight dates before your trip, but withholding $200.

Is it possible to change the departure date on an Aeroflot air ticket and how much will it cost at different fares? We found out how to change the departure date electronic ticket Aeroflot?

Ticket exchange conditions

If you bought a ticket online, then you need to go to the official Aeroflot website. There you select the “Buy ticket” button. And if you want to know about, then press the appropriate button.

Select “Buy ticket” from the menu at the top.

The necessary information will be indicated there, and below is a form in which you need to indicate your reservation code and last name. Next, by filling out the necessary forms, the exchange will be completed.

You need to enter the reservation code and your last name.

But if you bought tickets not in rubles, then the exchange can only be made at Aeroflot offices or contact centers. The same applies if you purchased tickets there.

Conclusion

Sometimes it’s easier to return your ticket to Aeroflot and issue a new one. But keep in mind that everything depends on the fare you choose and how much time remains before departure. In addition, they do exist. The rule applies: the higher the class and fare of the ticket, the greater the chances of issuing an exchange or refund.

Features of air ticket exchange

A change in plans and the occurrence of force majeure forces us to face such a problem as returning or exchanging a plane ticket. In order to carry out this procedure, you must first familiarize yourself with the tariff rules of a particular airline. Often it is possible to exchange only for a flight of a specific airline. In this case, the exchange is carried out only in the name of the passenger indicated on the ticket.

You can familiarize yourself with the exchange rules on specialized websites that indicate the rules and tariffs of airlines. Most often, airlines reserve the opportunity to fine a passenger who is going to exchange or return his ticket. In addition to the fine, the passenger must also pay the difference in fares.

Strict exchange tariff conditions can be relaxed if the passenger refuses to fly for one of the following reasons:

• death of a loved one;
• flight cancellation;
• changing the class of service indicated on the ticket;
• cancellation of landing at the required airport.

To make an exchange, you should contact representatives of the air carrier or the organization that sold the ticket.

How can I find out if it is possible to exchange an air ticket?

In order to find out whether it is possible to exchange an electronic ticket, you should definitely visit the website of the required airline. There you can familiarize yourself with the rules of air transportation. You can also find out about the possibility of exchange at the travel agency or ticket office where the ticket was purchased. In some cases, it is possible to reissue a ticket online or by phone. Moreover, sometimes no additional payment is required for such a service. But most often, when returning or exchanging tickets, airlines charge a fine from the passenger. Therefore, it is better to familiarize yourself with the exchange conditions before purchasing a ticket.

What types of air ticket exchanges can be made?

Today, there are two main types of air ticket exchanges. So, there is a free and paid exchange. In the first case, a flexible rate is used, which allows you to make changes to your reservation without additional charge. Thus, only the difference in tariff is paid. Paid exchange involves not only paying the difference between tariffs, but also paying an additional commission (fine).

The exchange of air tickets is also classified according to the possibility of changing not only the date and time of departure, but also other data. There are types such as Routing (with the ability to change the route), NameChange (with the ability to change the passenger's name) and ReroutingisnotPermitted (non-refundable ticket).

When can I change my air ticket?

The possibility of replacing a ticket depends on the fare rules. But Aeroflot and other airlines have a strict condition - making any changes to the ticket is possible only before departure. However, some airlines allow the possibility of returning or exchanging a ticket even after the plane has taken off. Such a ticket can only be returned with a significant fine. In this case, the ticket is marked No-Show (failure to show up for the flight). It should be noted that air carriers interpret the concept of no-show differently. Some airlines make such a note in case of no-show at check-in. However, most companies issue a No-Show in case of no-show for boarding.

How to reissue an air ticket?

You can change and reissue an air ticket only through the agent who sold it. This may be the airline operating the flight itself, or tourist agency. Air carrier representatives can be contacted by email or telephone. At the same time, airline representatives will definitely notify the passenger about the rules that provide for penalties for returning an air ticket. But at the same time, some categories of tickets allow you to change not only the departure date, but also the name of the passenger.

How to restore an air ticket?

Restoring an air ticket is a rather labor-intensive and complex process. This fact is due to the fact that there is a set of rules that are used by all world air carriers. This set of rules states that an air ticket is recognized as valid only if it is presented. If the ticket is not lost, but stolen, the passenger must provide a special one. certificate It will notify the air carrier that an investigation into the theft of property is underway. Such a certificate can be obtained from the police department that is responsible for solving the theft. If a passenger is prone to absent-mindedness, he should think about issuing an electronic ticket. It is impossible to lose such an air ticket.