Penalty for changing departure times in s7. How to change non-refundable S7 air tickets. When exchanging a ticket for another date, you should take into account

How to reschedule your departure date: what to do, where to go, do you need to pay a fine?

Circumstances vary. Someone close to you got sick, and you can no longer fly out that day, or there is some kind of force majeure at work. In the end, you simply can’t leave on that day - you’re not in the mood, your vacation has been postponed. It is impossible to foresee everything. What to do if you need to change the departure date on an already purchased ticket?

There really is such a possibility. But here it is worth considering - most preferential fares do not allow changing the departure date and route. If you use the services travel agency, before your trip you should ask in advance what to do in such a situation. Some tariffs allow date changes only by correspondence to a higher tariff. Non-preferential fares, as a rule, allow you to freely change both the time and date of departure, and the route.

What to do if you issued an electronic ticket, is it possible to get a full or partial refund?

When you book a ticket through the airline's website, you don't have to do anything yourself - customer service staff can change these dates online. Everything is very convenient. The fee for changing departure dates depends on the airline's fare. If the ticket is expensive, they will change the date for you free of charge if there are free seats at that time.

A date change fee may be charged to your bank card, if the airline allows you to change the date directly in your online personal account. As a rule, if you buy last minute tickets, they cannot be returned. Moreover, neither free nor paid. Your ticket will simply be lost. Therefore, always try to think through force majeure in advance. Please discuss how you can change your date before booking your ticket. Calculate how profitable it will be for you to change the date on your ticket. It may be cheaper to buy a new one. This is especially true for economy class tickets.

If a refund is possible, a sticker with new date. If you are charged a date change fee, you must pay it and present the receipt to your travel agent or airline employee. As a rule, when flying business class there are no problems with refunds, and fines are minimal.

Departure dates can usually be changed no later than 36 hours in advance. Don't be late - if you are late, your ticket will not be exchanged and you will not be able to return it. If your flight is delayed due to the airline's fault, it may pay you for some phone calls and meals if there is a delay of several hours. And they give free water an hour after the flight is delayed. You are required to provide a sufficient level of comfort during this time.

Usually tourists plan their flight date in advance. By booking hotel rooms in advance, as well as purchasing plane tickets, you can significantly save your family budget. Travelers who have taken care of their vacation several months in advance can calmly prepare for the upcoming vacation and do not worry about the lack of rooms in the chosen hotel or the impossibility of arriving on the appointed date.

But unpredictable situations can delay your upcoming vacation by several days or weeks. Buying plane tickets is not a cheap pleasure, and if you completely abandon the trip, you will end up with a huge financial loss. Therefore, tourists tend to reschedule their flight to another day. Not all airplane passengers know about the opportunity to exchange travel documents with minimal financial losses.

In order to safely change your plane ticket to another date, you need to act without panic and quickly. To do this, you can come to the airport or complete the necessary actions via the Internet or by phone.

To do this, you must prepare the following documents:

Passport of a citizen of the Russian Federation or foreign passport (depending on the destination);
Purchased air ticket (electronic or paper).
For exchange electronic ticket Internet access is required from a mobile or desktop device;
If you are the holder of a regular paper plane ticket, you can call or go to the airline office in person.

You can change the departure date at any airline. But for this you will need to pay a set amount, and its size depends on certain factors. Each air carrier sets its own rules for air travel, and the fare at which the travel document was purchased also matters.

You can find out the exact amount of the surcharge for changing the date of your air travel on the official website of the air carrier or by phone hotline. But in any case, the exchange will be profitable compared to buying a new plane ticket for the desired date.

If you decided to buy a plane ticket within a few minutes or hours after paying for it, while being at the airport terminal, contact any airline employee. The exchange procedure will take a little time. Even if the plane takes off in the near future, the situation will quickly be resolved in your favor with minimal financial losses.

Buying electronic plane tickets

Purchasing a ticket online is easy and cost-effective. You won't waste time traveling to the airport or ticket office to purchase a plane ticket. Online you can search for promotional air tickets, the cost of which can be reduced by 2 times. If after purchase electronic air ticket, you need to change your departure date, you need to visit the seller’s website again.

The rules will indicate whether it is possible to exchange an air ticket purchased on this resource. Therefore, study the return and exchange rules in advance. electronic document before payment.

Changing your flight date online is usually easy. You need to find a special form in which all required fields are filled in. Enter personal and passport data correctly so as not to waste time correcting errors. Be sure to include a contact phone number where the service staff will contact you.

If you do not find such a form, find the telephone number of the help desk of the e-ticket seller and call. It is also worth contacting the airport in person if the departure time is approaching, and you decide to change your plane ticket at night. The support service does not always work around the clock.

The amount of the penalty for changing the departure date will depend on several factors. But the difference between the departure date and the decision to make an exchange is of great importance. The closer the date of air travel, the greater the fine will be. But in certain situations, airlines accommodate passengers halfway and change the departure date without additional charge. These situations do not depend on the person.

These include:

death of a close relative;
serious illness of the passenger;
changing the class of aircraft to a more expensive one;
flight cancellation due to the fault of the air carrier or due to deteriorating weather.

If you cannot travel by air for the first two reasons, you will need documentary evidence in the form of a death certificate of a relative or a certificate from a hospital or clinic.

A situation may arise when the passenger for whom the air ticket is issued cannot travel by air, but wants to give his travel document to another person. In such cases, air carriers rarely agree to make an exchange without making an additional payment.

Air ticket refers to the official documents confirming the transaction between the company and an individual. Therefore, you will not be able to give your air ticket to another traveler. But in certain airlines such services are practiced, but payment of a fine is required.

Remember that the less you paid for a passenger seat on board an aircraft, the more difficult it will be to make an exchange or return. Air carriers do not want to look for a replacement for a passenger who is planning to fly in economy class with minimal service. So sometimes the penalty for changing your flight date can be more than what you paid to book your seat on the plane.

You cannot exchange an air ticket if you want to use the services of another air carrier. All exchange procedures are possible within the same airline.

Try to plan your vacation in advance, but if you need to change your departure date, do not delay contacting the air carrier. The sooner you contact the airline, the less money you will lose.

Video: How to get money back for a plane ticket

Video: Refund of electronic air tickets:

Purchasing online tickets has a number of advantages, for example, saving time, no commission fees, choosing the optimal price, the ability to buy a ticket not only for yourself, but also for relatives and friends, as well as a number of other advantages. However, in some cases it is necessary to return S7 tickets. This may be due to personal reasons or the fault of the carrier.

Return Terms and Conditions

A ticket can be returned in the following cases:

cancellation or postponement of a scheduled flight;
changing the route the plane was originally supposed to take;
lack of places according to class;
returning the aircraft back to the airport if for some reason it was not allowed into the airspace of a certain country;
transportation from the connecting airport was not carried out;
landing was carried out at an airport not originally indicated on the route.

Note! If the flight was partially completed, the amount for the ticket will also not be fully refunded.

Ticket refund rules depend on what class the passenger is flying in. The company offers several tariff plans.

S7 airline ticket

Tariff "Business Flexible"

The passenger can return the ticket or exchange it for another date if he is late for the flight without losing money. The YR rate is refunded; the YQ rate is not refundable or exchangeable.

Tariff "Business Basic"

If the passenger has previously contacted the carrier with a request to return or exchange the ticket, a fee must be paid. If a flight is missed, the traveler is also required to pay a fee to change the departure date. In fact, tickets in this tariff plan are non-refundable; there is no way to return the ticket and receive a refund.

Tariff "Economy Flexible"

A passenger under this tariff plan has the opportunity to change the departure date or return the ticket without paying fees. The only thing is that an additional payment is required for a ticket if it costs more than the previous one. If a passenger misses a flight, does not depart and wants to change the departure date, a fee must be paid.

Tariff "Economy Basic"

If a passenger does not fly on an economy fare, he can change the date and route, subject to payment of box office fees. The traveler can also pay an additional amount of money to purchase tickets at the “Business Basic” and “Economy Flexible” tariffs of S7. It is not possible to return the ticket, since the ticket for this tariff plan is non-refundable.

Note! In all cases, if the ticket is refundable, the traveler can receive the full amount of money only if he cancels the flight no later than 24 hours in advance.

According to Art. 108 air code, provides for the possibility of a passenger to refuse a flight and establishes the rules for the return of funds paid for a ticket. In accordance with this law, the amount due for refund depends on how much time before departure:

if no later than 24 hours before the end of registration, the cost of the ticket is returned to him minus the expenses incurred by the company to provide the service;
if later than the specified period - minus the air carrier's expenses and 25% of the cost as a commission;
If after registration is completed, a refund is not possible.

Air Code

Cases when you can get a refund for a ticket

If a passenger wants to return a ticket for a reason related to the carrier, there is a list of cases in which this can be done, approved by S7. You can return your ticket if:

Airline flight cancellation or delay after check-in. You can apply for a refund after registration. It is also necessary to obtain flight ticket coupons from the employee. If this is not done, the ticket will be considered used, despite the fact that the flight was delayed or cancelled.
Illness of the passenger, members of his family or death of close relatives. Close relatives - husband or wife, mother or father, grandmother or grandfather, brothers and sisters. In this case, documentation of illness or death is required.
Refunds for S7 airline tickets are carried out if there is a change in the route by the carrier. The airline must warn the passenger of all accessible ways. Next, he decides whether to fly or not. If the traveler refuses, the amount of money is returned in full.
Incorrect air ticket registration. If a passenger notices a typo in filling out the documents, he needs to contact the carrier to coordinate further actions.
The airline's inability to provide a seat to the passenger. If a ticket for economy class was purchased, but there were no seats in it, the passenger must be seated in business class. If a business class ticket was purchased and there are also no seats on it, the passenger will be transferred to economy class and the difference in the cost of the ticket will be refunded. Tickets can also be returned to S7.
The flight has been rescheduled to an earlier or later date. The passenger must provide documents confirming losses. The company must reimburse.

How to return a ticket

In this case, it is necessary to provide the operator with personal data, the first and last two digits of the card from which the ticket was paid, as well as the reason that forced the ticket to be returned. The call is free. S7 Contact Center: phone 8 800 700–0707.

If a passenger is interested in how to return a ticket to S7 purchased via the Internet, you need to go to Personal Area user, select a ticket and click “Cancel booking”.

Bonus card with miles accrual from S7

You can contact the support service using the feedback form, which is located on the official website of the S7 organization. So you can return tickets electronically. Communication is carried out through the user's email; information regarding the stage of progress will also be sent to the address.

Refunds, in accordance with legislative acts, must be made no later than 20 days from the date of submitting the application to S7 Airline.

Note! When contacting the airline ticket sales office in person, where the ticket was purchased, you should remember that employees deal with these issues from 9:00 to 13:00. If the ticket was purchased not by someone who applied to the department, but by a friend or relative, you must present a power of attorney upon delivery.

In what cases is the ticket not refundable?

Money for a ticket will not be returned by the carrier if:

a non-refundable ticket was purchased;
there are no sufficient grounds for a return.

The amount for a non-refundable ticket can be refunded only in two cases:

serious illness, which is confirmed by a medical certificate;
death of a passenger - relatives may apply for a refund.

If the company refuses to return cash, the issue can be resolved pre-trial or in court. First, you need to send a claim to the carrier's address; if no measures have been taken, the statement of claim is delivered to the judicial authorities. In any case, you need to hire a good lawyer who will negotiate and protect the interests of the passenger. In most cases, the court sides with the traveler.

Note! If the passenger decides to buy a ticket using miles, they should also be returned to the account.

The rules for returning S7 air tickets are similar to those of other air carriers. The main thing is to contact the company as early as possible to process a return. If the carrier refuses, and the passenger has documents confirming the impossibility of departure, you can file a statement of claim in court.

Is it possible to exchange a plane ticket for another date in this case? If you purchased a ticket on such a site, you can exchange it in three ways: by calling, sending a request by email, or using the exchange function in your personal account. You can get your email address and phone number in the “Help” section that each site has. By phone call. Intermediary websites and official websites of carriers have their own call centers where you can contact with any question you may have. You can find the number in the information section or at the end of the website page, where not only the phone number is indicated, but also the email address. Visiting the ticket office. This is the easiest way. You are required to provide the ticket itself and the passport with which you bought it. Please contact the air ticket office with this information, where you will receive an exchange.

Non-refundable air tickets in Russia

In order to understand whether it is possible to change your air ticket to another date, you should check the rules of your fare to see if it allows you to make any changes. There are air tickets in the fares of which any changes are generally unacceptable, and if they are acceptable, some airlines charge a fixed amount of a fine for exchanging an air ticket for another date. The lower the class of the selected fare on the ticket, the more restrictions it contains on the possibility of changing data, departure date, and exchange.

Information about what type your tariff is can be found on the document in the “Changes - exchange” column. For example, the phrase Charge USD (or EUR) -30.00. This means that for changes in the air ticket you will need to pay a fine of 30 Dollars or Euros.

Looking for cheap flights?Looking for cheap flights?

The return is considered forced in the following cases:

cancellation or delay of the flight indicated on the ticket,
changes by the airline to the transportation route,
the flight is not scheduled,
failure to send a passenger due to the impossibility of providing him with a seat on the flight and the date indicated on the ticket,
failed transportation of a passenger caused by the passenger’s delay at the airport due to the length of his inspection, if during inspection of baggage or personal search the passenger was not found to have prohibited substances and objects for transportation,
incorrect ticket issuance by the carrier or its authorized agent,
sudden illness of a passenger, or illness or death of a member of his family traveling with him on the aircraft, which is confirmed by medical documents.

Return and exchange of tickets

This is the most popular article of our project in 2014, which was shared by more than 7,000 people on just one network. Today, a year later, all major airlines have acquired non-refundable fares. On the anniversary of the introduction of non-refundable air tickets, we publish full list all full and partial non-refundable fares of the main Russian airlines- Aeroflot, Transaero, S7, UTair and Ural Airlines. Below you will also find out under what conditions you can make changes to non-refundable air tickets.
***Non-refundable Aeroflot tickets

R - PROMO-Economy tariff
Q, T, E, N - BUDGET-Economy tariffs

The cheapest and most affordable Aeroflot air tickets are completely non-refundable from September 3, 2015. In case of voluntary return, the amount of the carriage fee (tariff), fuel surcharge (YQ) and booking fee (YR) are not refundable.

Questions and answers

1 Exchange of air tickets for another date

1.1 Exchange of Aeroflot tickets for another flight

2 Aeroflot ticket exchange rules

2.1 Exchange of non-refundable Aeroflot tickets

3 Commission for refund of air tickets

Aeroflot is a leader in passenger air transportation in Russia thanks to its high level of service, flexible fares and many destinations. Few passengers know that a purchased ticket can be replaced for another date or flight. In this article we will talk about the procedure for exchanging and returning tickets for Aeroflot planes, what penalties are provided for their return, etc.

How to change an air ticket. answers to all questions

Attention

Each airline has its own conditions, which may differ significantly or minimally from others. It is necessary to familiarize yourself with the conditions for this ticket in this airline. Also read the above article Conditions for returning an economy air ticket? Refund conditions depend on the booking class.

For example, economy class tickets are also non-refundable tickets, and each air carrier has its own criteria and rules, so before purchasing air tickets, carefully read the conditions of this booking class. Where can I buy non-refundable air tickets? Non-refundable tickets These are economy class tickets in the cheapest price category. Such tickets are practically non-refundable and are limited in use, such as exchange for a higher class of service, stopover, accrual of award miles, etc.

How to change an Aeroflot ticket to another date?

Please discuss how you can change your date before booking your ticket. Calculate how profitable it will be for you to change the date on your ticket. It may be cheaper to buy a new one. This is especially true for economy class tickets.

If a refund is possible, a sticker with the new date is affixed to the ticket. If you are charged a date change fee, you must pay it and present the receipt to your travel agent or airline employee. As a rule, when flying business class there are no problems with refunds, and fines are minimal.

Important

Departure dates can usually be changed no later than 36 hours in advance. Don't be late - if you are late, your ticket will not be exchanged and you will not be able to return it. If your flight is delayed due to the airline's fault, it may pay you for some phone calls and meals if there is a delay of several hours.

Pardon our interruption...

Each company has its own restrictions and exceptions. Is it worth buying air tickets in advance if you don’t have a visa? A detailed answer is in the article “Is it worth buying a ticket without a visa?” Buy air ticket online from open date? It is not possible to buy an open-date ticket online.

Info

You must contact the airline. But such a ticket is much more expensive and experienced travelers resort to other methods. Which one? – read in the article “Ticket with an open date” When can we expect a reduction in air ticket prices? As a rule, the cheapest air tickets are sold in the winter from mid-January to March. You can also monitor airline promotions. This issue is covered in the article “When is the best time to buy air tickets.”

What is an E, W, T class ticket and others? These are different booking classes. What are booking classes and how they differ, read the articles “Economy class ticket.

Is it possible to change an air ticket to another date and how?

Good afternoon, dear readers of the blog site, we all travel and vacation in other countries, and each of us chooses our own modes of transport for transfer and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their own requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to return s7 plane tickets and get your money back. Below I will tell you how to do this.

Is it possible to return tickets to S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not at all more complicated and the process itself takes a few minutes, in terms of actions from you, but the return of money can take a long time, but about everything a little below.

And since I started returning my s7 e-ticket. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We didn’t see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return s7 plane tickets through a special service, you can find it by going to your personal account on the website https://www.s7.ru/

Select the required reservation and you will be transferred to its details. In the upper right corner, click the link Issue a refund, it is thanks to this service that the electronic ticket is returned to s7.

We are waiting for your request to be processed.

We check the box that we agree to return the electronic ticket from S7 and click send the application.

Your application will be accepted and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down your application number, they may ask you too. All documents will be sent to your email. By default, the money will be returned to the same card with which you paid for the tickets; if you bought with cash, which I highly doubt, then you will need to provide the details.

You can also return your s7 e-ticket through the contact center by calling 8 800 700–0707 (free in Russia) or calling directly from the website, also free. At the very bottom of the site, find the Contact us section and select Call online. An additional window will open that will automatically dial the required number and connect you with a technical support operator.