VIP lounges at airports. VIP Lounge, separate terminal. only for card holder
Having ordered VIP service at airports, passengers can count on staff assistance in quickly checking in tickets and baggage handling. The airport's VIP lounge has voice and electronic information services, a medical center, as well as a comfortable lounge equipped with air conditioning, where passengers can read the latest press, watch TV, visit DUTY stores FREE with a personal manager, use long-distance and international telephone communications.
The airport VIP lounge is a necessary system designed to separate significant people from the flow of ordinary passengers. VIP service at airports allows you to create the maximum possible experience for important people comfortable conditions completing various customs, organizational and border formalities, as well as waiting for your flight. For this privileged part of passengers, a special VIP lounge at the airport, separate passport control and customs are equipped.
Clients of the airport VIP lounge are provided with restaurant service, the opportunity to use the conference room while waiting for their flight, and take photos and videos if necessary. Most VIP rooms have banquet rooms and meeting rooms. Here the client can retire with friends or colleagues. Such premises are equipped with everything necessary for negotiations and business meetings. In the event of a flight delay, passengers can stay in the airport's VIP lounge until boarding is announced: such lounges are open 24 hours a day.
Registration of VIP passengers, reception and processing of their luggage, as well as administrative formalities take place separately from all other passengers in specially designated premises, where there are customs checkpoints and passport and visa control.
These special rooms are:
hall of official delegations (official delegation hall);
presidential salon;
premises for VIP (VIP-halls) (VIP lounge).
In the Halls of Official Delegations, high-ranking officials, both Russian and foreign, are mainly served. These services are paid for by the Government or the State Duma at minimum prices. In this case, money for services is transferred, as a rule, in advance by non-cash payment. Passenger service in these Halls is carried out on the basis of applications in the form of a fax or letter addressed to the head of the airport, who applies to them a resolution authorizing the service of these passengers.
VIP lounges accommodate businessmen and other VIPs who are not related to government service and are willing to pay on their own for increased comfort at the airport. In addition, there is a certain list of passengers entitled to free passage through VIP lounges - Heroes Soviet Union, Russian Federation, socialist labor, etc. Various airports organize the service for VIP passengers in different ways. For example, Domodedovo Airport has only the Hall of Official Delegations, which can be easily accessed only by members of the Russian Government, the State Duma and the Federation Council, as well as high-ranking foreign guests. The remaining passengers applying for VIP service are carefully selected by the airport security service and can only enter this lounge using special lists. VIP service is organized in a similar way at another large Russian airport - Pulkovo-1. There is a Hall of Official Delegations here; government organizations, deputies, members of the Interparliamentary Assembly and some commercial organizations with which preliminary agreements have been concluded have the right to serve there.
There are two halls at Vnukovo airport. Hall of official delegations and VIP hall. The first provides its services mainly to high-ranking officials, and the second - to all those who are willing to pay a certain amount of money for a flight. At the same time, visiting the VIP lounge is stimulated by providing a 10% discount after every tenth visit (which is tracked in a special computer database). Until recently, Sheremetyevo Airport in both terminals had only VIP lounges, the service in which was organized by the VIP-International company. At the same time, the halls serve not only senior government officials (president, ministers, etc.), but also fairly wealthy regular clients. In the latter case, in order to receive VIP service, the passenger must purchase a personalized VIP card for US$7,000, which allows him to receive VIP services throughout the year. If the family of a regular client requires special treatment, they can purchase a “Gold Card” for VIP services for $10,000. Owners of such cards receive the right to use the services of the 200 largest airports in the world under the program Priority Pass; receive numerous discounts; visit a number of closed private clubs; participate in the IATA program for booking hotels and cars.
It should be noted that in the near future, the management of Sheremetyevo Airport, in accordance with the relevant order of the Government of the Russian Federation, decided to open a special Hall of Officials for high-ranking government officials.
At Bykovo airport there is also only a VIP lounge, but anyone can get here, especially since entry and service are relatively cheap.
The check-in and baggage procedures for VIP passengers are, in principle, no different from standard ones, except that their baggage is marked luggage tag with the inscription "VIP". This baggage is entered in a separate baggage checklist. If checked baggage is transported on airplanes in containers, then the baggage of VIP passengers is loaded into a separate container and the container number is indicated in the baggage manifest. In any case, VIP luggage is loaded onto the aircraft last and unloaded first.
Administrative formalities for VIP passengers are carried out by employees of the relevant services in accordance with the rules, orders and instructions of the Ministry of Transport of the Russian Federation and the Federal Agency air transport regulating the transportation and service of this category of passengers.
Passengers of the privileged group are invited to board last after all other passengers on the same flight have boarded. The boarding controller reports to the aircraft commander that VIPs are ready for transportation, so that the chief of the passenger cabin crew can ensure that their seats are not occupied by other persons. As a rule, delivery of VIP passengers to the aircraft is carried out by car or minibus.
Some airlines allow VIP passengers who only have hand baggage, register by phone and arrive 15 - 20 minutes before the start of the flight.
If the flight is delayed or cancelled, the airport dispatcher is obliged to inform the VIP passenger's administration (preferably before he leaves for the airport) so that the latter can postpone his departure.
After arriving at the port of destination, VIPs are the first to be invited to the exit, where a special greeting officer awaits them. Accompanied by him, they board a specially provided minibus or car and are taken to the airport terminal in the VIP lounge or the Hall of official delegations to undergo the appropriate post-flight controls.
List of services provided when ordering VIP service:
Meeting the client and his luggage at the ramp at a pre-agreed time;
Superior waiting room;
Entry of vehicles of serviced persons onto the terminal ramp;
Delivery of passengers to/from the aircraft by separate vehicles;
Packing of luggage at the request of passengers (included in the cost of service);
Baggage delivery by separate vehicles;
Providing information on weather conditions at airports of departure and destination;
Separate customs, passport and pre-flight control;
Bar services (extra charge);
Providing a meeting room (for an additional fee);
Booking a taxi and hotel at the client's request.
Passengers using VIP services during air travel currently include three groups of citizens:
· members of the royal family, persons occupying a prominent political, social, religious position: leaders of political parties, high-ranking government officials, heads of religious denominations, governors, ambassadors, deputies of the State Duma, worldwide famous people etc.;
· persons who have special VIP cards (which are something like credit cards), giving them the right to receive VIP treatment;
· tourists to whom such services are provided by travel companies.
Types of service classes on board the aircraft:
1. Imperial class
Imperial class is a completely new level of passenger service quality. It combines the best traditions of hospitality of the Russian imperial families with the most modern technologies and the highest achievements of world civil aviation service.
The Imperial class is being introduced on new generation aircraft joining Transaero's fleet - Boeing 777 and Boeing 747-400.
The introduction of the Imperial class aims not only to offer passengers highest standards service, but also to emphasize the uniqueness of the client, his special value for the airline, to make him feel at a truly unattainable height.
For all Imperial class clients, a special 24-hour communication channel is allocated with the Transaero information and information center.
Imperial class passengers at Domodedovo Airport are served in the VIP lounge (hall for officials and delegations). Delivery of Imperial class clients to (and from) Domodedovo airport is carried out by the Transaero taxi.
At the airport, each Imperial passenger is met by a Transaero representative, who constantly accompanies him and assists him at all stages of pre-flight procedures on the ground.
On board the aircraft in the spacious Imperial class cabin, the passenger will be surrounded by something that has no analogues today and was created specifically for this project. Armchairs with gold embroidery can be folded out 180 degrees and turn into a very comfortable bed. The menu was compiled by the best culinary specialists according to the unique recipes of the cuisine of Russian emperors of the 19th century. It will also feature delicious European cuisine. The widest selection of drinks can satisfy the most demanding tastes.
The unique tableware on which Imperial passengers will be served deserves special mention. It was created only for them according to special sketches with the help of advanced technologies by Transaero's partners in this project - the famous companies Imperial Porcelain Factory and Gusevsky Crystal Factory. Back in the middle of the 18th century, they became suppliers to the Russian Imperial Court.
There are 12 chairs that can be folded out 180 degrees and turn into a very comfortable bed.
Individual TVs and multifunctional multimedia video players with a variety of programs, the highest quality printed publications, extremely convenient amenity kits will help Imperial customers brighten up their flight time.
On board, Imperial class passengers will be served by their personal VIP service managers. These are the best employees of Transaero. They even have a special shape design created by fashion designers just for the Imperial. Extraordinary cordiality, courtesy, impeccable manners - this is the style of their work.
Each Imperial class client will definitely receive a souvenir from Transaero - a beautiful cup and saucer with a portrait of one of the Russian emperors. Thus, with each new flight in Imperial, the passenger will be replenished with his unique collection of porcelain, which can decorate any interior.
First of all, the introduction of Imperial class is planned on Transaero flights connecting Moscow with the Dominican Republic (Punta Cana), UAE (Dubai), Indonesia (Denpasar in Bali), Maldives (Male), Thailand (Bangkok and Phuket). Imperial class tickets for Transaero airlines for these routes are already on sale.
After airport certification is completed Far East Russia to receive and maintain Boeing 777 aircraft, Transaero will be able to offer the Imperial class to passengers of its Far Eastern flights.
2. Business class
Business class is a class of the highest comfort, designed for passengers seeking maximum comfort during their flight. The cabin is located at the front of the aircraft. It is designed for 14 passengers.
Transaero business class passengers are provided with:
· Free taxi for departures and meetings at Moscow Domodedovo Airport. A Citroen car with a spacious trunk will take you to Domodedovo from your home, hotel or office. The car will also meet you upon arrival in Moscow and take you to the specified address;
· Taxi services can only be used by passengers departing/arriving on regular Transaero flights from/to Domodedovo Airport and who have issued air tickets at their own sales offices or Transaero representative offices at business class C and JVIP fares for the following destinations: Aktau, Anadyr, Almaty , Astana, Bangkok, Denpasar, Irkutsk, Karaganda, London, Montreal, Novosibirsk, Petropavlovsk-Kamchatsky, Singapore, Tel Aviv, Chimkent, Yuzhno-Sakhalinsk;
· Opportunity to fly in new seats (Boeing 737 aircraft). Amazing ergonomics, spaciousness, rare quality leather - all this will create a feeling of complete comfort. The price of one such chair is comparable to the cost of a Russian-made compact car;
· Exquisite menu created in the Moscow restaurant "Nostalgie" and served on dishes specially designed for Transaero;
· Extensive entertainment program, large selection of press.
3. Premium economy class
Premium economy class is a class of increased comfort, the standards of which are close to those of business class. The advantages of this class of service are comfortable seats with increased distance between them and an increased backrest angle, an expanded selection of food and drinks, as well as separate check-in at the airport at specially designated counters. The premium economy class cabin is located in the central part of the aircraft, immediately behind the business class cabin.
Features of Premium Economy Class:
· Such passengers must check in at the airport at separate designated counters. This will significantly reduce the check-in time for the flight;
· The seats in the premium economy class cabin are different increased comfort- the distance between the seats has been increased and is about 90 centimeters, which is comparable to international standards for a business class cabin. You will be able to sit as comfortably as possible in the seat, which is especially important during a long flight. Increased personal space will make your flight enjoyable and less tiring;
· The seat back angle in the premium economy class cabin has been increased to 29 degrees. This tilt of the seat and the increased distance between the rows allows you to fully relax during the flight;
· Premium economy class seats are located in a separate cabin in the central part of the aircraft immediately behind the business class cabin;
· On long flights (more than 3 hours), you will be offered special travel kits for comfortable rest and sleep (socks, glasses), as well as blankets and pillows;
· Wide selection of magazines and newspapers;
· Premium economy class cabins are equipped with video and audio entertainment systems;
· For an additional fee, tourists will be offered individual media players with a wide selection of films and music;
· Premium economy class passengers are offered the latest newspapers as a priority;
· Before meals, passengers in this class are offered hot, wet towels, as well as an aperitif with nuts. Previously, this level of service was only available to business class passengers;
· Passengers in this class are offered an expanded selection of dishes from several items. The menu includes appetizers, salads, fruits, desserts, hot and cold drinks.
MOSCOW DOMODEDOVO AIRPORT
The lounge is designed for passengers who value personal time, space and premium personal service.
The VIP lounge staff performs pre-flight procedures, allowing passengers to spend their time comfortably in a cozy atmosphere.
The VIP lounge is open 24 hours a day and is located on the 1st floor of the left wing of the common area.
The list of services provided for departure and arrival includes:
- check-in for the flight, baggage check-in and delivery is carried out by the service staff of the VIP lounge, without the participation of the passenger;
- individual escort of a VIP passenger by airport service personnel (VIP lounge agents);
- inviting passengers to control the boarding of passengers on a flight;
- delivery of passengers to/from the aircraft on separate vehicles accompanied by airport staff;
- VIP lounge employee meeting a passenger with a “VIP” sign at the exit from the boarding bridge/motor bridge*
- a waiting room with a cozy interior, equipped with premium furniture;
- convenient location of the gadget recharging stand in the waiting room;
- satellite and terrestrial television;
- a wide range of printed products;
- Wi-Fi (conditions for using WI-FI services and instructions for authorization);
- personal computer with Internet access, fax within the city, photocopying services, printer;
- shower room with sets of necessary accessories (soap, gel, shampoo in individual packages, terry bath towel, face and hand towel, foot towel);
- children's playroom;
- souvenirs for children under 12 years old as a gift;
- shoe cleaning machine.
Additional services:
- “meeting room” for holding important meetings (available upon prior request);
- luggage packing.
How to use the VIP lounge service?
Individuals can use the VIP lounge service no later than 2 hours before flight departure/arrival:
Please note that the completed application must be sent no later than 4 hours before the start of the planned time for visiting the VIP lounge.
* VIP service application form
The service is paid in rubles at the exchange rate of the Central Bank of Russia on the date of payment.Payment for departure services is made directly in the VIP lounge in cash or by credit card.
Arrival services are provided only on the basis of 100% advance payment.
Cost of visit (per adult passenger)
| Product name | Amount (basic tariff) without VAT |
Bid VAT |
Amount (basic tariff) with VAT |
start date tariff action |
expiration date tariff action |
|---|---|---|---|---|---|
| Services for one passenger in the VIP lounge | 271.67 USD | 20% | 326.00 USD | 01.01.2019 | 31.12.2019 |
(when servicing a group of passengers from 5 to 9 people) 1 |
245.83 USD | 20% | 295.00 USD | 01.01.2019 | 31.12.2019 |
| Service for one passenger in the VIP lounge (when servicing a group of passengers from 10 to 15 people) 1 |
212.50 USD | 20% | 255.00 USD | 01.01.2019 | 31.12.2019 |
| Service for one passenger in the VIP lounge (when servicing a group of passengers from 16 to 24 people) 1 |
170.83 USD | 20% | 205.00 USD | 01.01.2019 | 31.12.2019 |
| Service for one passenger in the VIP lounge (when servicing a group of passengers of 25 or more people) 1 |
129.16 USD | 20% | 155.00 USD | 01.01.2019 | 31.12.2019 |
| Service for one passenger in the VIP lounge (Arrival + departure) 2 |
425 USD | 20% | 510.00 USD | 01.01.2019 | 31.12.2019 |
Children under 6 years old are served free of charge; children from 6 to 12 years old - 50% of the applicable tariff.
1 The tariff applies to a group of passengers consisting of at least N people (see terms of application) over 6 years of age, who have submitted a single application for the purchase of the service and subject to departure/arrival on the same flight. Children under 6 years old are not included in the group.
2 The tariff applies to passengers arriving and departing within 24 hours, with a single application for arrival and departure.
Cancellation of the service
You can cancel the service no less than 2 hours before the scheduled flight arrival time by reporting this in writing (by email, fax) to the Call Center of the VIP lounge. In case of violation of the deadline for canceling the booked service, money will not be returned.
If a paid application is canceled in a timely manner, you can:
- use this payment when making subsequent applications;
- arrange a return Money(refunds are made only after the Contractor receives the original application, availability bank card, cash receipt, post-terminal receipt).
For legal entities:
We invite you to consider the Offer to conclude an Agreement when providing services to less than 30 guests per month.To corporative clients:
As part of possible cooperation, we propose to consider an agency scheme for concluding contracts when providing services to more than 30 guests per month.
For questions regarding the conclusion of the Offer and the Agency Agreement, please contact the Sales Department:
Specialist in non-aviation sales of VIP and Business lounge services:Bogdanova Irina Konstantinovna
Head of Sales Subgroup:
Belyaeva Tatyana Aleksandrovna
The employees of the ZAL VIP Company know how to make your trip even easier and more convenient. We know at what stage you spend the most nerves and time. These are all actions related to departure and arrival. But with our help, you can simplify these not always pleasant procedures by ordering VIP service from our Company.
We work with all major airports in the capital and region
Moscow knows how to greet its guests with dignity and pleasantly see off. Capital airports are able to offer a level of service worthy of the status of their clients. Meeting at the plane's steps, escort to passport control, comfortable VIP lounges - all this is just a small part of the options offered here.
Main VIP lounges of Sheremetyevo airport terminals
Also, our Company can provide similar types of VIP services to clients staying in cultural capital Russia – St. Petersburg. Here Pulkovo Airport offers its services to its guests.
St. Petersburg Airport provides high-level service. Passengers flying from Terminal 2 can use the express service for all types of registration procedures. Here our clients will be offered a flight in the business lounge. Once you use these services at least once, you will appreciate them and will not be able to refuse them in the future.
Employees of the ZAL VIP company know well that Moscow and St. Petersburg are not our whole country. With us you can order VIP services in all major airports Russia. Each of them is equipped with a VIP lounge and has a list of possible VIP services. Comfortable conditions, a pleasant pastime, a meeting at the boarding ramp - we readily offer all this and much more to our clients.
Airports of Russia
We don’t abandon our clients outside of Russia either. In most European and Asian countries, you will be warmly welcomed by our partners if you order a comprehensive VIP service from us. Meeting, escort, pleasant conditions for waiting, services in accordance with your status - you can now use all this far beyond the borders of your homeland.
- Excellence and exclusivity
The bustle and excitement of the world's largest airports. Thousands of people from all over globe meet here every day. For VIPs, safety, special attention, time saving, impeccable comfort and convenience are the main priority. State guests and government members, celebrities and business elite - a special service for you personally: welcome to the VIP lounges of the world's airports!
- Personally and professionally
The philosophy of VIP service at the airport is simple: a professional and individual approach to each of our guests, whether they are flying on a regular flight or on a private jet. While passengers are enjoying a cup of coffee or a glass of champagne in the exclusive atmosphere of the VIP lounge, our representatives and airport VIP service staff will take care of all the formalities: priority check-in, assistance with passport and customs control, baggage clearance. Passengers can also take advantage of a wide selection of food and drinks from the restaurant menu. Guests of the VIP hall have meeting rooms, the latest press, TV, internet at their disposal.
- Peace of mind and convenience
To guarantee impeccable service and maximum safety of VIP guests, an application for VIP service at Russian airports must be submitted no less than 12 hours in advance and no less than 36 hours in advance for VIP service at airports around the world. The application contains information about the flight, route, passengers. > A long-awaited refuge from the hustle and bustle of a hectic airport, an island of absolute comfort and attention for our valued guests.
- Comfort and respectability
Checking in for a flight will not be so tedious if you decide to use the services of one of the VIP lounges, which today exist in almost all major airports in the country. We invite you to visit the VIP lounge in Sheremetyevo, Domodedovo, Vnukovo. Each of them provides comfortable conditions for relaxation, work, and simply communication with people close to you. By visiting the VIP lounge at Sheremetyevo or the VIP lounge at another airport, you will have a pleasant and useful time.
The advantages of airport VIP lounges are:
- Providing preferential check-in conditions for flights to guests of VIP lounges at Sheremetyevo, Vnukovo, etc. Thanks to this, the time for passing passport and customs control is significantly reduced.
- Baggage delivery and hand luggage from the parking lot to the VIP hall, as well as from the VIP hall to the parking lot.
- The highest level of service for each client in the VIP halls of Vnukovo, Sheremetyevo, Domodedovo. The goal of the staff is to make the guest’s stay in the VIP lounge of Vnukovo, Sheremetyevo or Domodedovo as comfortable as possible. Therefore, here the passenger will feel, if not at home, then at least very comfortable.
- The opportunity to use the Internet and telephone services in the VIP lounge of Sheremetyevo and other airports, read the latest press or watch programs on multi-channel television. Even while in the VIP lounge of the airport (provided that it is a VIP lounge in Domodedovo, Sheremetyevo or Vnukovo), you can not change your habits: watch the evening news broadcast, conduct telephone conversations with partners, etc.
- Delivery of passengers from the VIP lounge to the aircraft by comfortable minibuses
- In the VIP hall of Sheremetyevo and other airports, guests are provided detailed information about departures, arrivals, flight delays, etc.
- For an additional fee, passengers can enjoy a cozy restaurant.