Good day to all!

Today I want to tell you about my experience of flying with the airline. NordWind. We flew with this airline because we were buying a tour to the Dominican Republic and had no choice about who to fly with. And since booking tickets and hotels on your own is more expensive package tour, then we settled on it, although we have not flown through tour operators for quite some time. We flew from the Pegasus company. Well, let's start from the very beginning, I tried to get through electronic check-in for flights and was surprised to discover that all places (absolutely all) are paid. Prices range from 2000 to 7500 per seat, depending on its convenience. This was my first time encountering this, but I decided that paying for seats that you should be seated in for free was absurd. As a result, when they flew there, we were seated with my husband in those very “trump seats” emergency exit where you can stretch your legs. Then many came up and asked how much we paid extra for them, it turns out we had to pay an extra 7500 rubles for them, so we are pretty lucky, I thought then, but it was too early to draw conclusions. People began to walk around the cabin of the plane to be seated together, since they were seated at different ends. When we had already arrived in the Dominican Republic and Pegasus was taking us by bus to the hotel, we were immediately offered to book seats on the return plane, of course not for free, arguing that we could then sit at different ends of the plane and it would be better to immediately choose seats next to each other. In general, NordWind is a whole chain of surcharges for any reason. By the way, we actually flew back separately, though one after the other. And there was also a problem with the seating of passengers; they were looking for a seat among those available, since several people were seated in the same seats.

For almost 12 hours of flight, they feed you only once; if you want to eat again, then pay money. Of course, I understand everything, but it seems to me that they should feed you at least 2 times, as other airlines do. Some airlines serve 2 meals in 8 hours. And in addition, the amount of food was not calculated at all and there was no reserve, for example, on the way back, I ran out of chicken and they began to distribute the remaining fish to everyone, and the stewards managed to get through less than half of the plane. The food is pretty good, you can eat it. For example, I show the diet: fish and rice, 2 buns (I really don’t understand why there are two of them), butter, potato salad, pirozhenko.

There is no alcohol on board, not even wine or beer, that is, everything is strict, only juices and water. Moreover, the juices also run out towards the end of the flight and they are no longer poured into two glasses so that there is enough for everyone.

There were televisions in the cabin, but when we flew there there were no headphones and probably we just had to buy them. But there is no point in buying, since all the films are in English, Chinese and French and this is on a Russian airline, in general, the logic is not very clear to me. On the way back, the TVs did not work at all, that is, they simply did not turn on.

Baggage.

This airline allows 20 kg. per person for one suitcase. This is the first time I’ve encountered this, that is, one suitcase cannot weigh more than 20 kg, even if there are 10 of you with one suitcase. That is, in total you can carry 200 kg, but only 20 kg in your suitcase. There are quite large fines for overweight., so at the airport a show begins to see who is carrying how much and how much needs to be transferred. Everyone weighs their suitcases on scales before checking in, it’s good that there are free places where you can weigh them. But you get additional stress, and crazies and cries of people are heard from all sides.

The plane itself is quite fresh, the seats are tolerable, you can even sleep a little, although there is little space between the seats and the seats themselves are not very comfortable.

And of course, don’t expect any additional bells and whistles in the form of cosmetic bags with toothbrushes, sleep masks and slippers, chair pillows, etc. The blankets run out instantly and those who are late are left without a blanket. But in general, the impression from the airline was not very pleasant; after all, taking money for absolutely everything that is possible and impossible, I think is overkill. It’s good that air on the plane is free for now, but I won’t be surprised that they’ll fix that soon too. Therefore, if you have the opportunity to choose another airline, I advise you to do just that. Still fly long time without food, at different ends of the plane and even upon departure, I don’t want to pay extra for luggage. And it is advisable to start your vacation on a positive note.

Thank you all for your attention, Lena was with you.

Airline Nordwind Airlines(hereinafter referred to as Nord Wind) began its history not so long ago, just 10 years ago. But during this time, the aircraft fleet grew from 3 to 22 aircraft, and the number of destinations from 6 to 200. The company is among the top 10 in passenger turnover Russian airlines. The aircraft fleet consists of modern and comfortable aircraft that meet all safety requirements. The airline also pays great attention to the introduction of various innovations to improve the level of passenger service. The company's base airport is Sheremetyevo.

How does check-in for a flight take place?

The most convenient way to check in for a Nord Wind flight is online check-in. It is performed on any device from 24 to 1 hour before flight departure.

To register online, you must adhere to several conditions:
Availability electronic ticket;
The departure airport is located in Russia, the CIS and Antalya;
no special transportation conditions are required;
you do not order additional services that need to be issued directly at the airport;
carry-on luggage corresponds in size and weight; it, as well as luggage, meets the requirements for safe transportation of luggage.

Advantages electronic registration obvious: saving time and ease of implementation.

What is the price?

Registration for a Nord Wind flight is paid, or rather not the registration itself, but the choice of a seat on the plane. There is no free seat selection on this airline's flights since November 2017. Even when checking in at the airport.

The cost of choosing a seat is influenced by such parameters as class of service, type of seat placement on board and the zone (distance) of the flight.
As a nice bonus, when choosing a seat, the company’s website provides information about how intensely the sun will shine through the window on one side or another and for how long during the flight. This allows you to decide on a place on the sunny or more shaded side.

To complete online registration you need to have the following information:
1. The passenger's last name must match that indicated on the electronic ticket.
2. The electronic ticket number must be entered without spaces and contain 13 digits.
3. Flight departure date - you can enter it in the appropriate format yourself or using the built-in calendar.
4. Departure flight number, entered without airline code. Four-digit for an international charter flight and three-digit for regular flights within the Russian Federation and the CIS.

It is also possible to register other passengers up to 9 people online. After filling in all the necessary data, choosing a place, ordering additional services the registration process is completed. After this, you need to print your boarding pass or, if this is not possible, do this by contacting the check-in counter at the airport.

Mandatory documents that will need to be presented at the departure airport: passport and boarding pass on paper.

Registration for chartered flight company is carried out in a similar manner, but it begins from the moment when the tour operator provided the lists of passengers for this flight.

The classic airport check-in procedure is also available.

Even if you have taken advantage of the option to check in online, still arrive at your departure airport for the required procedures in advance, approximately 40-60 minutes in advance.

Carry-on baggage rules

According to the airline as of May 1, 2019, the size hand luggage for charter destinations will be:

Free baggage and hand luggage allowances on regular flights from May 1, 2019

* 1 piece up to 15 kg for flights departing from 05/01/19. An exception for routes between Russia and Uzbekistan, Tajikistan, Armenia and Azerbaijan – 1 piece up to 20 kg.

Airlines Nordwind is one of the leaders among Russian airlines. The principle on which the work of its employees is based is safety. Regular improvements aircraft and innovations in services are attracting an increasing number of travelers. Many clients, having bought a ticket for a flight once, have become regular guests of the company.

The sincere friendliness of the crew, excellent service, smooth takeoffs and landings will be an excellent addition to your vacation or business trip. The team's task is to make people different countries closer to each other, and flights are reliable and memorable for their high service and convenience. Nord Wind will help make the world more accessible.

History of the airline

The first aircraft of the airline North wind took to the skies in 2008.

At that time, passengers had only three planes and six destinations at their disposal. Every year, thanks to the dedication of the team and high-quality service, the aircraft fleet increased and new flight routes opened.

In 2014, the number of passengers who used the services of Nord Wind airline , was equal to 4.4 million. By 2015, air passengers were traveling from 33 points, flight destinations covered both cities Russian Federation, and Europe. Constantly improving and striving for high standards, Nordwind Airlines was able to become a global brand. Today she helps visit 52 cities and 11 countries around the world.

On the official website of Nordwind Airlines, passengers will be able to familiarize themselves with the updated summer schedule. In 2017, the newest 15 travel destinations were opened for the first time. The flight program has increased tenfold compared to last year. The number of flight hours totals more than 412,808.

Nordwind Airlines received 221st place in the Top 500 Russian business leaders according to RBC and the title of “Best Charter Carrier 2013”.

The North Wind company provides a wide range of services. Our priorities are to ensure the comfort and safety of regular and new customers. On the pages of our website, airline representatives publish information about existing services and new offers.

• Baggage. Hand luggage - maximum 10 kg on domestic flights and up to 5 kg on international flights. Dimensions: 1 seat 55x40x20=115 cm. One air passenger can take up to 32 kg of luggage on domestic and international flights, depending on the fare. Dimensions: 1 piece less than 203 cm. For the weight of luggage exceeding the norm, you will need to pay extra separately. At check-in, you must weigh all suitcases and bags, with the exception of items that are classified as hand luggage.
• Ordering additional space. Additionally, you can order several places for things when booking on the website. If you have a lot of things, it is better to think things through and order additional luggage.
• Search. If a passenger has lost luggage or found it damaged, he must fill out a report near the counter with the inscription “Lost & found”. If the luggage is not found within 21 days, its cost will be refunded.
• Storage. If your luggage is forgotten at the airport, it will be stored for free for two days. Registered items will be kept at the airport for six months from the date of notification to the owner.
• Transportation of sports equipment and equipment, with the exception of somespecies. The above items, if properly packaged, are transported free of charge if they do not exceed the free baggage allowance.
• Transportation of animals. Transportation of animals, birds, guide dogs and service dogs is possible only in the economy class cabin. Accompanied by an adult passenger. Transportation is only permissible in a container. Permissible weight (with cage or container) - no more than 8 kg. Maximum dimensions (cage or container): width - 35; length - 60 cm; height - 20 cm. It is necessary to inform about the desire to take animals with you when issuing a ticket, but no later than 48 hours before departure of the flight. The animal must have Required documents and certificates provided for by the legislation of the Russian Federation, international treaties and the legislation of other countries.
• Freight transportation. Transportation of goods is carried out both across the territory of the Russian Federation and on international flights.
• Online registration. Possible if the flight is planned from cities in the Russian Federation and CIS countries. When registering, the air passenger must provide his personal data and flight information. Online check-in will be open 24 hours and closed 4 hours before departure. You must arrive at the airport in advance with a printed ticket.
• Selecting a location. Possibility to choose a place in advance if desired.
• Order menu. Select and order dishes in advance to be served during the flight.

More detailed information can be obtained from the official website of Nord Wind Airlines.

Aircraft fleet

Nordwind is one of the ten largest airlines in the Russian Federation in terms of the number of passengers using its services. Over the years, the fleet of North Wind airlines has increased to 20 aircraft of four types: Boeing 737, Boeing 767, Boeing 777 and Airbus A321. Latest electronics, improved specifications, increased comfort of the passenger cabin, these are the main advantages of these aircraft.

• Boeing 737 is the most popular model passenger airliners. The design of the aircraft has improved wings and tail, and has more advanced engines. The liner is equipped with modern electronics.
• The Boeing 767 is a wide-body airliner designed for medium to long ranges. This is the first aircraft to transport passengers across the Atlantic Ocean.
• Boeing 777 is a model designed for long and long-distance flights. Equipped with the latest avionics. The comfort of the aircraft cabin has been increased. The airliner itself is constructed of lightweight but durable alloys and composite materials. This made it possible to significantly reduce the weight of the model and the cost of production.
• Airbus A321 (Airbus A321) - the largest member of the family Airbus aircraft A320. The A321 has the ability to accommodate more passengers due to its design features.

Airline reviews

The opinion of every air passenger is valuable to the company. ABOUT Reviews of Nord Wind Airlines will help make your flights even better. It is the clients who have used the services of Nord Wind who can point out shortcomings in service or insufficient competence of the staff.

Positive reviews

Alexander

We recently flew from Vietnam on flight 2736, Boeing plane 777-200. The impressions were very good. The ten-hour flight took place in comfortable conditions. I liked the food. Warm blankets were distributed to everyone. Takeoff and landing are almost imperceptible. The flight was not delayed. Thank you to the airline for the excellent service!

Olga

We traveled on May 10, 2017 with the Northern Wind airline from Cheboksary to Belgorod via Moscow. I was pleased with the price of the ticket, the plane was clean, the flight went without delays. Although there was a connecting flight, we made it to the next one! Special thanks to the flight attendants and pilot!

Yaroslav

We had such a story with Nord Wind. Five of us flew on May 2 from Sheremetyevo to Simferopol; on May 12 the tickets were in the opposite direction. The first and second time, flights were delayed by an hour and a half. Then it turned out that the delay was caused by the airport itself. Both times, instead of the promised Airbus A321 North Wind, they provided a Boeing 767 Pegasus. At first they didn’t understand that this was the same organization. The flight went well, the cabin was comfortable, the food was good.

Negative reviews

Vadim

Our plane and several other company aircraft were detained on the day of departure to Sheremetyevo. Nobody really explained anything. We spent several hours waiting. The company employees did not consider it necessary to offer us either food or drinks. I was very upset by this attitude of Nord Wind towards its clients.

Lika

My acquaintance with Nord Wind also left negative impressions. Flight as part of a tourist package from Pegasus, Moscow - Bangkok. The flight was moved from eight in the evening to five in the morning. An entire vacation day is lost. Representatives of the airline blamed everything on bad weather and aircraft breakdown. Other passengers said that this happens quite often on North Wind Airlines. If you have old planes that constantly break down, replace them! Why should people suffer!

Georgiy

Flight 1805 - Moscow - Antalya dated 05/13/2017 was supposed to take place at 9 am from Sheremetyevo Airport, then a different time was scheduled several times. The airliner was never delivered. As compensation, they handed out a bottle of water. We were asked to pick up our things. Some went to the hotel (provided with meals), but we went home. They promised to inform us about the departure time, but no one called. Our flight was sent without us. The travel agent said that we ourselves are to blame for this, buy tickets at your own expense. This is how our mood was ruined along with our vacation.

Nord Wind strives to provide quality service and meet the needs of every passenger. Air travel must comply with all safety requirements and leave good impressions. All reviews about North Wind Airlines, negative and positive, will help improve service during the flight and help avoid many ambiguous situations. The best reward for the company will be an honest review on the pages of the website or social networks. Have you used the services of this airline? Write your reviews!

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