Refund of Nord Wind charter tickets. New rules for Nordwind Airlines. What are the “non-refundable” fares of Russian airlines called?

As a rule, airlines prefer to talk loudly about innovations. But in a situation with Nordwind Airlines everything happened quietly and calmly - without notice, the carrier decided to open baggage-free fares. What do tourists who are planning to fly with this airline need to understand?

The possibility of purchasing a baggage-free fare is provided for tickets from October 29 of the current year. As expected, changes to the Federal Aviation Regulations have led to Nordwind Airlines radically reducing the baggage allowance that is accepted for free transportation. The norm of 5 kilograms was taken literally by the carrier, which is why the changes took place. By the way, you can find similarities between the new fares of Nordwind Airlines and S7 (Smart Choice). Economy class and business class each have 2 types of fares: Optimum and Promo. As for the standards, Nordwind Airlines’ standards differ significantly from those adopted by S7.

Under the terms of the baggage-free Economy Promo fare, the passenger has the right to take only 1 piece of luggage on board hand luggage, the weight of which should not exceed 5 kilograms. There are also restrictions on dimensions - no more than 115 cm in the sum of 3 dimensions. Such tickets are non-refundable, only exchange is allowed, which is carried out with an additional payment of 60 euros (before departure) - 95 euros (after). If you need to add checked baggage, the additional payment is set at 2000 rubles.

It can be assumed that many passengers will find such a small carry-on baggage allowance inconvenient, so they will either have to pay extra or look for loopholes. One of these can be considered a list of items that are taken on board free of charge according to the new FAP project. So, this list contains a briefcase or handbag with all its contents. The weight of these items is not taken into account when accounting, so you can pack additional things up to several kilograms there. It is not yet known whether this carrier will control the weight of hand luggage immediately before boarding. One thing is certain: there will be a check at registration.

The downside for Nordwind Airlines customers is that the carrier does not warn about changes in its rules. The only indication of the rules that should always be taken into account is the “fare conditions” link. Please pay attention to this when booking your place. The “fare conditions” are indicated in very small print under the cost of the selected air ticket. By clicking on the link, you can see a list of rules, which, by the way, not everyone reads.

It remains unclear why the carrier did not publish news or press releases that such significant changes were coming. It can be assumed that there will be passengers who will simply be taken by surprise during check-in.

Formally, it is not even clear from what exact date Nordwind Airlines began selling tickets under the new rules. It can be assumed that the mysterious date is October 16, when the carrier sent out notices of changes to its agents. In theory, those customers who purchased tickets before this date should have the right to use the old rules and regulations, according to which you can take 10 kg of hand luggage and 10 kg of checked baggage. There is also a briefcase with a handbag. If the ticket was purchased earlier, you should take the itinerary receipt with you to check-in and boarding just in case, in order to avoid potential misunderstandings.

According to the Economy Optimum fare, a passenger has the right to take on board 1 piece of hand luggage up to 5 kg, and also check in 1 piece of luggage up to 20 kg. If plans change, the ticket can be returned before departure by paying a fine of 30 euros and 80 euros after departure. The exchange is made free of charge before departure and with a fine of 80 euros after departure.

The Business Promo tariff already provides for 2 pieces of hand luggage of 5 kg and 1 piece of luggage up to 20 kg. Such a ticket cannot be returned; there is only a paid exchange. Before departure - 80 euros, after - 110 euros. Similar to the previous options, the possibility of checking in luggage is increased in the Business Optimum tariff - 2 pieces of luggage up to 20 kg and 2 pieces of hand luggage of 5 kg each. More detailed information changes can be found on the carrier’s website.

Those passengers who are used to buying inexpensive tickets will not like the new rules. According to the previous rules, it was possible to carry free baggage and hand luggage. In addition, you could take advantage of the opportunity to exchange with a lower fine (up to 1,500 rubles for Promo and Standard tariffs). As for the reduction in tariffs themselves, which could compensate for losses, this has not yet been discovered. The carrier's clients are now on the same level as the clients of the low-cost carrier Pobeda. It was this carrier that was one of the first to let its passengers feel the emergence of new version FAP.

Before conducting an automatic return or filling out a manual return form Please read the terms of return and exchange of tickets.

Automatic return.

It can only be done automatically voluntary refund of air tickets that were paid for with a plastic card or Yandex.Money on the Airline website. To do this, you need to find your tickets in the search (order search page), click the button "Return tickets", then:

  • Select passengers who need to return tickets;
  • Click "Next". The refund amount will be calculated.

If you agree with the calculated amount:

  • Check the box “I agree to the terms of refund of air tickets”;
  • Click "Confirm Ticket Refund". Refund has been made.

If the amount of fees/fines seems incorrect to you:

  • Close the pop-up window by clicking on the cross;
  • Complete the manual return form below.

By making an automatic return, you agree to the collection of fines and fees. After which, reimbursement of the withheld amounts, even if there is a forced reason for the return, is possible only through the Airline.

In the presence of forced reason for return and if there were tickets paid through the Rapida system (Svyaznoy, Euroset) or QIWI Only manual return of tickets is possible (transfer deadline Money- from 3 to 30 working days). To do this, you should fill out the form below.

Manual return of a ticket purchased on the website www.site.

Based on the received application, seats on the flights specified in the ticket(s) will be canceled, after which it will be impossible to cancel the return of the ticket(s)/restore seats.

Nordwind Airlines is one of the leading airlines on the Russian market. Engaged in charter transportation in many cities of Russia and foreign countries. Satisfying customer needs is the main goal of North Wind Airlines. The official website https://nordwindairlines.ru allows you to purchase air tickets, reserve seats in the cabin, and also select your favorite menu in advance.

The North Wind company was founded in 2008. At that time, it had three aircraft from the American manufacturer Boeing, so it could offer no more than six destinations. But the aircraft fleet gradually expanded. Along with it - the geography of flights.

Now Nordwinds are engaged in charter flights to more than 80 destinations. They offer flights serving the UN, as well as leasing air transport to international companies. The route network is distributed throughout the world, but resorts are especially popular. Tickets are often booked for flights Moscow-Mineralnye Vody, St. Petersburg-Adler, Moscow-Burgas and many others. The air carrier is based at Sheremetyevo Airport (Moscow).

Buy a ticket on the official website of the Northern Wind

Want to buy a plane ticket without visiting the airport? Making a purchase on the website will only take a few minutes. Here you can find out the schedule in the appropriate section.

Step-by-step instruction:

  1. Log in to the website https://nordwindairlines.ru (North Wind) and select the Services section “Book a ticket.
  2. Enter your point of departure and arrival. Set the dates and click the “Find” button. A list of available flights for the coming week will open. Please note: prices vary depending on the class chosen.
  3. To pay for “Standard”, select a time and click on the round switch. If you prefer to travel in comfort, check the “Standard Plus” or “Business Class” column.
  4. Enter passenger contact information. In the future, you can choose or ignore the “Extra Baggage” service.
  5. Proceed to payment by clicking the appropriate button. Enter the required information and click “pay”.

When electronic air ticket will be purchased, an itinerary receipt will be sent to your email. It contains information necessary for the passenger: flight name, departure date, etc.

The cost of a flight depends on various factors: direction, class, etc. For example, the Moscow-Simferopl direction for Standard class will cost 14,285 rubles. “Standard Plus” – 17,585 rubles. Those who choose the Ekaterinburg-Sochi flight will have to pay 9,770 rubles for “Standard”, and 33,370 rubles for “Standard-Plus”.


Nordwind Airlines periodically holds promotions. Children under 2 years old travel free of charge, and from 2 to 12 years old - with a 25% or 50% discount (depending on the class). There is no information about discount cards or coupons.

Online check-in for Nord Wind flight

Want to save your time? Then check in for your flight through the official Nordwind Airlines website without leaving your office or home. You can log in via phone. What conditions do passengers need to comply with:

  • choose destinations from Russia or the CIS;
  • have an electronic air ticket;
  • check-in from 23.5 to 2 hours before departure (open access time);
  • do not take animals with you;
  • do not use special services.

Online check-in for a flight with Norwind Airlines not only saves your time, but also allows you to choose comfortable spot in the cabin. When you arrive at the airport, you will not need to specifically obtain a boarding pass. Print it at home and take it with you.

How to register online on the Nord Wind website:

  1. Enter the “Web Registration Terms” section, read the information, and click the “Proceed to Registration” button.
  2. Enter the passenger's last name.
  3. Provide flight information and the names of passengers.
  4. Select the optimal placement option on the seating diagram.
  5. Click the “Register” button.

You will then receive a boarding pass. You can also check in online for your flight using your e-ticket number.

Nordwind Airlines baggage and hand luggage rules

Norwind established the following standards: you can carry hand luggage (1 piece) free of charge if the sum of the length, width and height does not exceed 115 cm. Passengers who fly on domestic directions, the maximum weight of hand luggage is set at 10 kg. International – 5 kg. These fares apply to all classes.


Baggage is not paid for when its dimensions do not exceed 203 cm in three dimensions (for 1 piece). Weight restrictions vary by class and destination. Travelers in Russia can take cargo up to:

  • 10 kg – “Promo” class;
  • 20 kg – “Standard”, “Standard plus”;
  • 32 kg – “Comfort” and “Business”.

For clients traveling around international directions, Nordwind Airlines has set a maximum weight of 20 kg for Promo, Standard and Standard Plus classes. Those who choose “Comfort” or “Business” can carry luggage up to 32 kg.

From April 12, 2017, tariffs for overweight have changed. Nordwind has moved from a weight concept to a number of seats. Passengers who purchased tickets before the specified date pay at the rates in effect until April 11, 2017 (inclusive). The rest should be guided by current data:

For information on payment for exceeding the norms in other tariff zones, as well as transportation of special category baggage, see the website in the “Transportation” section of baggage at https://nordwindairlines.ru/ru/baggage.

North Wind Fleet

As of 2017, there are approximately 16 aircraft in the fleet. Average age is 9.5 years. The fleet includes air Transport domestic and foreign production.

We offer travel on Boeing aircraft manufactured by the largest American corporation. The 767-300ER model (4 units) has a low noise level and a flight range of up to 7.9 thousand km. Reaches a speed of 851 km/h. The age of the “oldest” aircraft is 21.1 years.


Boeing 737-800 series airliners (4 units) are representatives of the Next Generation. They surpassed their predecessors in technical parameters. Valued for efficiency and stability.

The North Wind invites you to go on a journey to Airbus aircraft(France). Models A321-200 (5 units) have proven themselves well. They are distinguished by increased comfort, have a narrow fuselage, and accelerate to 826 km/h. Can accommodate up to 220 passengers.



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