Online check-in for a Czech Airlines Sheremetyevo flight. Czech Airlines is a third of a century without a disaster. Czech Airlines company structure

In Czech Airlines check-in for a flight from a computer or smartphone starts 1.5 days before and usually ends 1 hour before departure. Online check-in is available on all Czech Airlines flights and is not available on flights No. OK 3000-5999 operated by partners. Check-in at the airport ends 40–60 minutes before departure, so you need to be at the airport no later than 2 hours before the departure of a long-haul flight and 1 hour before the departure of a short-haul flight. The company is constantly optimizing the packages of services provided to customers, so the details of each fare must be carefully reviewed on the official website of Czech Airlines before booking.

Cost of baggage on Czech Airlines flights

Czech Airlines does not charge baggage fees for items that include:

in economy class - 1 seat lighter than 23 kg;
in business class – 2 seats lighter than 32 kg each.

At Czech Airlines, baggage carried at the Light fare is paid in full. Prestige level loyalty program cardholders receive 1 free baggage item.

At Czech Airlines, the cost of baggage whose size or weight exceeds the standards is calculated according to the tariffs in force at the destination. It is best to coordinate such transportation in advance with company representatives.

Carriage rules and size of hand luggage on Czech Airlines flights

Standard size hand luggage at Czech Airlines it is 55x45x25 cm. Moreover, it should be lighter than 8 kg. Additionally, in all classes of service (with the exception of the “Light” fare in economy class), you are allowed to take with you 1 personal item weighing up to 3 kg, the dimensions of which are less than 40x30x15 cm. This can be a small backpack, handbag, laptop, etc.

Depending on the class of service, Czech Airlines carries the following amount of hand luggage free of charge:

in economy class – 1 standard seat;
in business class – 2 standard seats.

You can take liquids on board with you in 100 ml containers with a total volume of up to 1 liter inclusive. These containers must be packed in 1 transparent bag.

Meals on board Czech Airlines

Meals on all Czech Airlines flights are paid (with the exception of Almaty and Seoul destinations). Passengers can order and pay for meals in advance or purchase them directly on board. A cold menu will cost about 8 euros, a hot menu – about 12 euros. In business class, the cost of meals is already included in the ticket price. Czech Airlines needs to find out in advance whether special meals, such as children's or kosher meals, are provided on the selected route.

How to exchange or return a Czech Airlines plane ticket?

If the plane is delayed for 2 hours or longer, passengers receive assistance and compensation. To do this, you need to contact the check-in counter or the staff at the boarding gate. At Czech Airlines, refunds of tickets due to the company's failure to comply with the conditions of carriage are usually carried out without problems. Depending on the reasons and conditions of the Czech Airlines fare, ticket exchange can be done online or through the company's employees. The amounts of additional payments and fees depend on the situation and the rules in force in the direction.

Czech Airlines bonus program

Passengers who frequently use Czech Airlines tickets participate in bonus program"OK Plus"

Czech Airlines is the national carrier of the Czech Republic, based at Prague Airport. The company operates flights throughout Europe, Asia and the Middle East. The air carrier operates both scheduled and charter flights. It is part of the large international air alliance “SkyTeam”, which provides passengers of this airline with fast and convenient connections with other major air carriers in the world. It has been flying since 1923 and carries just over 2.7 million passengers annually.

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Czech Airlines fleet

Czech Airlines' fleet consists of 18 aircraft, with an average age of 9.5 years.

Airbus A319-112 - 9 pcs.;
ATR 72-500 - 5 pcs;
ATR 42-500 - 3 pcs;
Airbus A330-323 — 1 pc.

Czech Airlines destinations

Czech Airlines operates flights within the Czech Republic, to Europe, Asia, and the Middle East. Total in route network air carrier 43 destinations.

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Check-in for a Czech Airlines flight

Online check-in for Czech Airlines flights opens 36 hours before departure and closes 1 hour before departure. The situation is similar with registration via mobile phone.

Checking in at the airport is possible in two ways: at the check-in counter, as well as at self-service kiosks. However, kiosks are currently only operating at Prague Airport. The check-in process for a flight ends 60 minutes before departure, with the exception of Prague Airport - where check-in ends 40 minutes before departure. In any case, your electronic or paper ticket will indicate the exact time slots for this procedure.

Baggage transportation with Czech Airlines

On Economy Lite, Economy Plus and Economy Flex fares you can take 1 piece of hand luggage with dimensions up to 55x45x25 cm and weighing up to 8 kilograms.
On the “Business Lite” and “Business” tariffs you can take 2 pieces of hand luggage of the same weight and size.

Additionally, on all tariffs except Economy Lite, you can take a laptop, a small briefcase or bag with you into the cabin, weighing up to 3 kg, with dimensions up to 40x30x15 cm.

Children without a separate seat (travelling in the arms of an adult) are not entitled to additional hand luggage. Children with a separate seat have the same limits as adults.

Czech Airlines JSC is one of the first airlines on the planet. In 6 years she will celebrate her centenary.

Back in October 1923, the government of what was then Czechoslovakia decided to create a national airline and called it Československé aerolinie (Czechoslovakian Airlines) or CSA for short. This abbreviation has survived to this day in the form of a logo. Since 1994 official name company sounds like České aerolinie (Czech Airlines) or Czech Airlines in English.

3 years after its founding, CSA became one of the IATA members ( international association air transport). In 2001, it joined the global aviation alliance SkyTeam, which united more than 20 carriers from 4 continents.

Since 2009, CSA has undergone several privatizations, as a result of which, since 2013, its main shareholder is the national airline South Korea Korean Air Lines Co (44% shares). Czech Republic owns 19.74% (through PRISKO a. s. JSC) and 2.26% (through the Czech insurance company Česká pojišťovna a. s. A. S.).

Czech Airlines JSC has a certificate of conformity with ISO14001 (international environmental management system standard) and an IOSA certificate (operational safety audit program).

The national airline of the Czech Republic has an official website (www.csa.cz), which is also translated into Russian. It has a convenient menu with the necessary sections where the user can find reference information, information about special offers, routes, loyalty programs, as well as book and buy a plane ticket, and go through online check-in for the flight.

Tariffs and baggage rules

Czech Airlines customers can purchase one of five fares depending on the number/weight of baggage and additional conditions of service.

The Economy class is divided into 3 offers:

Lite: 8 kg hand luggage is allowed, baggage is paid additionally, ticket exchange is subject to a fee, no refunds are made, seat selection is paid (from 5 EUR), meals from 9 euros, bonuses from 20 to 100%;
Plus: free carry-on luggage (8 kg), small personal bag (3 kg) and luggage (23 kg), exchange with collection, no refunds, choice of preferred seat (from 10 EUR), meals paid, bonuses 20-175%;
Flex: hand luggage 8 kg, bag 3 kg and luggage 23 kg, exchange and return of ticket with fee, choice of preferred seat (from 10 EUR), light snacks and menu meals (from 9 EUR), bonuses from 20 to 175%.

The Business tariff has 2 options:

Business Lite: free carry-on luggage 2 pieces. 8 kg each and 2 pieces of luggage. 32 kg each, ticket exchange with fee, no refund, paid seat selection, meals provided, bonuses 175-200%;
Business: hand luggage (2*8 kg), luggage (2*32 kg), ticket exchange and return with collection, seat selection possible, meals, bonuses from 175 to 200%.

The dimensions of hand luggage must be no more than 55-45-25 cm. Luggage dimensions are a maximum of 250 cm in the sum of three dimensions. For excess baggage allowance, surcharges range from 25 to 70 euros (depending on the flight and place of payment).

All fares have a 90% discount on tickets for children under 2 years old who will sit on the lap of an accompanying adult. If small child If they equip a special car seat in a separate seat, then the cost of its flight will be 75%. You can also leave a request for a baby cot through the contact center.

Economy Plus and Flex and Business tariffs allow passengers under 2 years of age to carry luggage weighing up to 10 kg. More information about the rules for traveling with children can be found on the official website of the CSA.

Online check-in

You can check in online 36 hours before your flight, so you don’t have to waste time on this procedure at the airport. It involves 5 stages:

Personal identification (you need to enter the passenger's last name, booking code or e-ticket number);
Route sheet (selecting the desired flight);
Information about passengers (list of tourists checking in for this flight);
Boarding pass (checking the specified information, printing the pass or sending it by email);
Completion of registration.

When completing online registration, you can enter the details of a regular customer and view the selected seats on the salon map. Some countries receiving aircraft Czech Airlines may request additional information about passengers. The security service will also need certain information. All requested data must be indicated in the appropriate lines.

Loyalty program OK PLUS

The OK Plus loyalty program has been developed for ChSA’s regular customers. Moreover, it can be used by passengers of any airline that is part of the Sky Team. For each flight completed or the services of partners used, they are awarded miles, which can then be exchanged for rewards. OK Plus partners are more than 90 companies: banks, hotels, etc.

Participation in the program is free; to register, you need to fill out an online application, after which the client will receive a temporary participant card by email. After the first transaction, a permanent membership card is delivered to the client by mail. Depending on the number of points accumulated in a year, you can get a Silver, Gold or Platinum Preferred Card, which offer additional bonuses and promotions.

Rewards provided in exchange for miles are:

Bonus tickets (at economy and business rates);
Increased baggage allowances;
Entrance to the VIP lounges at CSA Airport in Prague.

Holders of OK Plus privileged cards receive Business Menu meals, priority check-in, baggage check-in and collection, skip-the-line boarding and other bonuses.

Airline contacts

The airline's head office is located at Czech Airlines, Customer Care Dept. Evropska, 846/176a 160 00 Prague 6 – Vokovice Czech Republic. The telephone number of the 24-hour contact center is +420-239-007-007.

In Moscow, the Czech Airlines representative office can be found at ul. 3rd Tverskaya-Yamskaya, 31/35, phone +7-499-653-7144. The Czech airline also has offices in other cities of Russia - St. Petersburg, Samara, Yekaterinburg.

Aircraft fleet

Currently, CSA has a transport fleet of 18 aircraft, namely:

one narrow-body passenger Airbus A320;
nine Airbus A319 airliners;
five Air-72s;
three Air-42s.

Czech Airlines customers can take direct flights to 45 countries around the world. In Russia, Czech Airlines planes land in the cities of Moscow, St. Petersburg, Yekaterinburg, Samara, Rostov-on-Don, Kazan and Ufa.

In 2016, about 2.71 million people used the services of the Czech airline.

Hand luggage

You can take hand luggage into the cabin with dimensions of 55x45x25 cm.

in economy class - one piece weighing 8 kg;
in business class - two 8 kg each.

In addition, you are allowed to carry a handbag, briefcase, bag with a laptop or a bag with purchases from the store Duty Free up to three kg and dimensions 40x30x15 cm. This option is not available only to those who bought cheap Czech Airlines tickets and fly at the LITE Economy fare.

Checked baggage

LITE Economy fare - checked baggage not included;
other economy class tickets - one suitcase weighing 23 kg;
business class - two pieces of 32 kg each.

These rules apply on all flights, with the exception of flights to Seoul, where the rules are as follows:

PLUS Economy tariff - one suitcase weighing 23 kg;
FLEX Economy tariff - two 23 kg each;
BUSINESS LITE and BUSINESS - two pieces of 32 kg each.

For owners of Silver, Gold and Plastic OK PLUS cards, one additional piece is included: 23 kg for economy class, and 32 kg for business class.

Compared to other airlines, Czech Airlines allows passengers to take large luggage on board - its length, width and height can be up to 250 cm.

Excess baggage

European routes and flights to the Middle East

Each additional place:

25 euros when paying on the website more than 36 hours before departure;
35 euros - in less than 36 hours35 euros;
45 euros - at the gate.

These rates apply to all economy and business class fares.

Additional payment for excess weight in economy class up to 32 kg:

25 euros - if paid more than 36 hours before departure;
35 euros - if you pay later.

Flights to and from Seoul

Additional seat for all passengers:

60 euros when paid before departure;
70 euros - at the gate.

In economy class, excess weight up to 32 kg will cost 60 euros.

Please note that you can only pay for luggage at the gate using a payment card. If you want to pay in cash, you will need to look for a counter yourself where you can do this.

Flying with children Czech Airlines

Parents can choose the fare for a flight with a child on Czech Airlines themselves: if the child travels on the lap of an adult, the price will be 10% of the full ticket price. If a separate seat is required, you must pay 75% of the adult ticket.

Traveling with a child under two years old

According to Czech Airlines' rules for flying with children, passengers under two years of age can travel on an adult's lap, in a separate seat in a car seat, or in a baby cot. A carrycot measuring 75x34x22 cm for children up to 11 kg can be obtained when flying on an Airbus A319/330. However, it is provided only for business class passengers.

If a child is traveling on an adult's lap, they are not entitled to carry-on baggage. It is only included when booking a separate seat. As for checked baggage for children, it is not included in the LITE Economy fare; other tickets include one piece of up to 10 kg and 115 cm in the sum of three dimensions.