What should a passenger do if he is left behind by the train? What do you have the right to on the train: where to smoke, when to hand over your laundry, etc. The train stops for 5 hours, what to do

It would seem that what could be difficult when traveling by train. You sit down and drive calmly. But, unfortunately, from time to time I notice that many people often do not know their rights and opportunities, and because of this they have inconvenience when traveling. On the other hand, having worked as a conductor for some time, I had the opportunity to look at passengers from the outside, and I understand that people do some things contrary to logic.

If necessary, read about the Russian Railways train, as well as about what you can save on and. And today we’ll talk about little tricks that, unfortunately, not everyone knows about.

11 little tricks when traveling on a Russian Railways train

1. Refund of train ticket

Purchased train tickets can be returned, this is no secret. At the same time, if you check it out earlier than 8 hours before the train departs, you will only lose the change fee (until the end of 2017 - 192.7 rubles). The later you return your ticket, the less money you will get back.

But what's interesting is that even if you missed the train, you can still return your tickets. It's possible no later than 12 hours after the train departs. The money you will get back is small, but it’s still better than zero. It may be more profitable for you to reissue a ticket for the next train (of course, you will also lose some money).

Learn more about returning train tickets to. Learn more about how much you lose if you return your train ticket.

2. Free toilet at the station

All stations have toilets. At the entrance, the cost is written there. But if you decide to visit it no more than two hours before the departure of your train, then you must be admitted for free. Show your ticket at the entrance and go through. This can be useful, especially considering the fact that after departure, the toilets in many carriages do not open immediately.

3. For those who like to rush in at the last moment

If you made it to the train in the last minutes before departure, then you don’t have to try to get into your carriage. According to the instructions, if there are no more than 5 minutes left before the train departs, then you must be seated in any carriage on your train. True, this is provided that your ticket is printed on a double-layer orange ASU “Express” form at the ticket office or on a single-layer one at the terminal (by the way, a ticket with electronic registration You can also print it in the terminal).

With paper printouts electronic tickets theoretically there could be problems, but there shouldn't be. The guides are now looking not at them, but at their lists. It rarely happens that they do not have lists. Usually then they plant according to the printout.

Pay special attention to this rule if you board the train at stations where the stop time is 1-2 minutes. More than once I have seen a picture of some plump woman in a hurry, running to her carriage at such a station, not making it in time, and starting to scold the trains, the conductors and everything in the world. Although in fact it was her own fault for not getting into the first carriage she came across. At such a station, I would definitely take care of getting a ticket on an orange form in advance, just in case.

In general, it’s better not to be late! Remember that no one will seat you while you are moving, even if the speed of the train is still very low: the conductor may be fined or fired for this.

4. Dry toilets in adjacent carriages.

If you board the train and find that the toilets in your carriage are of the old type and are closed at the stations, do not be upset. Perhaps you will find a dry closet in the next carriage.

In accordance with sanitary standards, Russian Railways already purchases only cars with dry closets. Old carriages appear less and less often, but they still run. Nowadays you can often find a situation where both old and new cars are coupled together in the same train (the irony is that the price will be the same for them). If you are unlucky enough to get into the old one, and there is an urgent need to visit the toilet while parked, try to bypass a couple of neighboring cars. You may find a composting toilet that will solve your problem.

5. Never use a regular toilet at stations!

If you still have an old-style toilet in your carriage, with a flush to the track, then please do not use it during stops! Really, no need!

This rule was not invented just like that. It happens that the conductor did not have time or forgot to close the toilet in front of the station. In addition, at each station where the stop is 1-2 minutes, you also don’t have to rush to close these doors. For these cases, there is personal responsibility of the passenger!

At the same time, people go to the station and fitters work. They will not be very pleased if, excuse me, “the contents of the toilet bowl” pour on their heads. The conductor may be fined for this.

Even if it seems to you that the train has stopped in a field, you do not need to use the toilet. Perhaps this is such a station)

If you went to the toilet while still on the move, and the train suddenly arrived somewhere and stopped, then just don’t flush until the train moves on. Seriously, it would be better this way.

6. Drinking water in the carriage

You can collect water for tea in titanium; this, of course, is nothing new. At the same time, if you suddenly see that the temperature is far from 100 degrees, then remember that you may still be able to brew tea. I have experimentally found that a tea bag is brewed at a temperature of 70 degrees. It doesn't work any lower.

On the other hand, if the water temperature is very low (this happens, for example, early in the morning or immediately after departure, if the conductor forgot/did not have time to turn on the titanium), then do not be afraid that the water is not boiled. Titanium is designed in such a way that raw water cannot flow from the tap. If the temperature is low, it means it once boiled and then simply cooled down.

There is also cold water opposite the titanium, next to the service compartment. It is also boiled there and comes from titanium. But the problem is that the pipes through which it goes may be old, and it’s not a fact that it will arrive good quality. Personally, I don't drink this water.

7. How to pour boiling water correctly

When pouring boiling water into a glass, always keep the spoon in the glass and the glass itself in the glass holder. This will reduce the likelihood of the glass breaking due to hot water. This happens rarely, but the possibility exists.

In addition, there is a rule in the instructions for guides, which I think will be useful for all people, - if you need to carry two cup holders, then you should do it with one hand. The second hand should be free. This is in case the train suddenly brakes or turns, so that you can grab the handrail with your free hand and not scald anyone. Yes, and no more than two cup holders at a time.

8. Glass with spoon

If you have your own tea or just want water, you don’t have to buy tea from the guide. The conductor can provide a glass in a cup holder and a spoon for free. The key word is “may”. Previously, I wrote that he was obliged to do this (it was so), but it was clarified in the comments, and I checked - according to the new rules, a glass and spoon are provided if you buy tea. But important point The problem is that the conductors themselves do not always know about it. I interviewed several people, they were very surprised, because they, like me, were sure that everything was free. So you can ask, but whether they give it or not, it depends on your luck.

In addition, not always, but it happens that there are knives and forks in the carriages. Certainly free, but even less often there are chess. There should also be a first aid kit, although now they don’t put anything sensible in it. And also, if necessary, the train director can call doctors to see a patient while stopping at a large station.

9. Return things to where they came from.

If suddenly, you took a glass with a glass holder (spoon, fork or whatever) from the conductor and went with it to the next carriage to visit friends, then be sure to return the property exactly where you took it. If you think that you can return it in any carriage and it will return where it should be, then you are mistaken. Each conductor is responsible for the property of his own carriage and is accountable for it. Yes, perhaps he will find out from the conductor of the next carriage that he has extra items. But this will not always be revealed. What can we say about the cars located far from each other. And if there is a shortage, the conductor will have to cover the cost from his own pocket. The spoon is inexpensive, but the glass holder is already noticeable. So don't neglect this rule!

10. Complaint book on the train

I have already mentioned that, if necessary, you can ask the conductor for a complaint book. There is a book of reviews and suggestions on every train and it is kept in the staff car by the train manager. If for some reason the conductor refuses to provide you with this book, then you can walk to the headquarters car yourself (by the way, don’t forget to write about this fact too). It is located approximately in the middle of the train (ask any conductor where it is). There, contact the train manager directly. In general, you can ask to call the train chief into your carriage to resolve any conflict situations.

When filing a complaint, indicate the date, route, train and carriage number, the conductor's surname, and describe in detail the essence of the problem. Of course, conflict situations are different, and not all of them are worth being recorded in a complaint book. But nevertheless, you need to be aware of this possibility. Conductors are afraid of complaints, because because of them the conductor can be deprived of his bonus, suspended from work for a while, or even fired. Consequently, having received a complaint once for not providing a free glass with a cup holder, the next time he will be discouraged from breaking the rules.

It often happens that a passenger unreasonably demands certain things. But then the train manager will point this out to you.

In addition, you can write gratitude to the conductor in the guest book. If you liked the service, do not hesitate to ask the conductor to bring a book. They will bring it to you right away, of course)

11. Don’t fold your laundry before checking it out!

Last but important rule: never fold bed linen, before you submit it! Seriously, never, ever fold!

Some people think that if they fold their laundry in a beautiful pile, it will be more pleasant for the conductor, or that it is more convenient, more decent, etc. In fact, on the contrary, it’s more inconvenient and unpleasant!

Safety requirements while parking:

1. The conductor must open the door only after the train has come to a complete stop. If the platform is low, raise and secure the folding platform. When lifting the folding platform, the conductor must be at a safe distance from it. In winter, it is necessary to clear the folding platform from snow and ice.

2. Close and open doors smoothly, without knocking, holding only the handle. It is forbidden to close the doors behind the grille of the side vestibule door from the outside.

4. If the stop is less than 5 minutes, the conductor lands while in the vestibule.

5. Inspecting and cleaning under-car equipment is permitted if the train is parked for at least 10 minutes; crawling under the car is prohibited.

6. Remove ice and snow from undercarriages and undercar equipment using peaks or crowbars with an extended handle. It is prohibited to use a hatchet for this purpose. When cleaning the AB ventilation ducts from snow, you must use a broom or any wooden object.

7. When high voltage is applied to the train, “Caution!” signs must be posted on the end doors of the head and tail cars. Composition under high voltage." In the event of a breakdown of the high-voltage main, the conductor must inform the LNP or PEM along the chain.

Safety requirements while the train is moving(Preparing and serving tea):

1. When the train departs, the conductor must close the side door and remain in the vestibule until the end of the platform, except for the conductors of the tail and staff cars, who accompany the station to the end with a hand signal, holding the rail of the car with their hand. It is forbidden to hold on to grooves, jambs, door handles, or lean on the glass in the doors.

2. The conductor must prevent passengers from boarding and disembarking while the train is moving.

3. When moving from car to car, make sure that the aprons are down. In winter, you should move carefully, since the area may be covered with snow and ice, and you should rest your hand on a special bracket on the transition area.

4. Before entering the tunnel, the conductor must close all windows, vents, turn off the ventilation and turn on the lighting.

5. Along the route, the conductor must ensure proper packing hand luggage on luggage racks.

6. Before serving tea, wash your hands thoroughly, put on a white jacket or apron, and tuck your hair under your headdress. Do not wear clothes unbuttoned or with sleeves rolled up. Before serving tea, warn passengers to be careful and supervise children. Glasses must be placed in cup holders, and cups must be placed on trays; they must not be filled completely. You should carry no more than two glasses of tea in one hand, the other hand should be free. When drawing boiling water, do not hang the kettle on the water intake tap.

While the train is moving, the conductor is prohibited from: getting into the carriage, leaning out of an open vestibule door or window, hanging on the railings of the carriage or moving from the step of one carriage to the step of another, using the under-car locker, opening the side vestibule doors.

When performing shunting work, the conductor who is in the car must stop working, sit on the sofa and not perform any work until it comes to a complete stop.

Safety requirements for interior cleaning of a car:

When cleaning the carriage, the conductor must wear a robe and rubber gloves. When cleaning luggage and sleeping shelves, cleaning ventilation grilles, and laying out laundry, use working stepladders.

It is prohibited to stand on folding tables, wet sofas, door handles, edges of luggage lockers, or rest your feet on the walls and partitions of the carriage. When lifting a bedroom, shelf or folding table, it is necessary to check their fixation. When cleaning the vestibule, lock the side and end doors.

If you find broken window or door glass, put on gloves and remove the remaining broken glass into a bucket. Place bed linen in bags weighing no more than 10 kg.

The doors of coal storage boxes, cabinets in the service department, and ceiling hatches must be locked. Garbage must be collected in a special container or in plastic bags. Some of the garbage is burned in the furnace of a boiler or boiler, and some is removed from the carriage into garbage bins at stations where this is provided for by the train schedule. Throwing garbage and pouring water from the car onto the transition areas is prohibited.

Do you remember one of the scary dreams that occasionally creep into dreams? You got out at the station, all your things, money, documents remained in the compartment, you were wearing only a T-shirt and shorts, and before you had time to look back, the train was rapidly and irrevocably going into the distance, and there was no way to catch up with it... Yes, goosebumps! What if such a situation arose in real life? This happens from time to time when a passenger falls behind the train. long distance, approximately in the same form as described above. What do you need to know and what actions to take so that such a lag does not turn into a disaster? We are studying the rules of conduct for passengers on the railway in such a situation.

It is best to avoid the position of a passenger lagging behind the train altogether. It’s understandable that if a trip by rail lasts more than a day, you want to get out to get some fresh air, stretch your legs and buy a couple of pies or other roadside products. To implement this idea, always pay attention to the passenger train schedule, which hangs in each carriage. In addition to the specified stop time, check the number of minutes with the conductor, because it happens that the train is behind schedule and therefore reduces the stop time. When exiting, do not move far from your carriage; the schedule does not include waiting for a passenger who has been on a spree. If you cross parallel tracks to the seemingly nearest store, another train may pass at this time and block the road, and you will need to run around this train, and the length freight trains there are over 60 carriages, so the road to your seat may take a while.

When leaving the carriage, be sure to take a bag with documents and money with you, and do not leave anything valuable in the compartment. This way, you will find yourself with your main things, even if the train disappears over the horizon, and at the same time protect yourself from a possible attack on your wallet while you are away from the carriage.

If, however, there is a lag behind the passenger train, and you are left on the platform with documents, but without luggage, immediately contact the head of the station or station where you are stuck. Show him yours passenger ticket and passport. He is obliged to notify the head of the next station in the direction of the train, where the train stops for at least 10 minutes, to unload your luggage. Next, there are two possible options. Or they will issue you a free ticket to get to the station where your luggage was removed and get your things by showing your passport. Or take a taxi or a private cab driver and catch up with the train, if the terrain, the availability of a highway and the price of travel allow it. If you catch up with the train, you can simply return to your passenger seat and continue on your way. If not, then you will have to wait for the next passage moving the same route, that is, having the same numbering (the route must be exactly the same, not a single extra or missed stop), when boarding it, the validity of your ticket is renewed. The head of the train is informed that there is a passenger lagging behind from a similar train, and he selects a place where he can be assigned to stay.

No matter how prudent the rules on railways Rossi, you should avoid falling behind the train. You will definitely have a lot of trouble and lose time, money and nerves. You will have to catch up and get your luggage, only you know its full contents and some bag placed on the luggage rack may travel further if the conductors do not pay attention to it. Traveling by car catching up with a train can be very expensive for a taxi driver, since you are in a hopeless situation, and this is your unplanned waste of money. A train with a similar route may travel once a day or, for example, once every three days, which means that you will have to wait for it at the baggage claim station, and you will also be late at your final destination. Even if you safely board the next train, your seat will most likely be occupied by another passenger, so the train captain will look for a free shelf, and it may turn out to be a side seat in a reserved seat instead of a compartment with increased comfort.

That is why you should be especially vigilant about leaving the passenger carriage while the train stops en route.

Safety rules (HS) when boarding and disembarking passengers.

It is prohibited to disembark or board passengers until the train has come to a complete stop.

1. The conductor, after the train has completely stopped, must open the door,

2. secure it to the clamp,

3. wipe the handrails,

4. lift the folding platform, securely fasten it to the clamp,

5. wipe the platform handrail,

6. exit the carriage with your back to the platform.

At the moment of lifting the folding platform of the vestibule, the conductor must be at a safe distance from it.

When entering and exiting the carriage, the conductor must make sure that the handrails, steps, and steps of the carriage are in good condition.

The door should be closed and opened smoothly, without knocking, holding only the door handles.

It is prohibited to close the side vestibule doors from the outside behind bars..

When going down the steps from the vestibule, you must hold onto the handrails with your hands, without lifting your hands until your feet touch the ground.

It is prohibited to jump from the vestibule platform or from the steps of the carriage.

If the train stops for less than 5 minutes, the conductor boards and disembarks passengers while in the vestibule.

When boarding, the conductor must look at the rear of the train to take prompt measures to secure the train.

Safety rules when inspecting a wagon and under-wagon equipment.

The conductor is allowed to inspect and clean the undercar equipment and running parts of the car only after the car has completely stopped and when the train has been parked for at least 10 minutes. It is prohibited to crawl under the carriage!!!

When inspecting a car in a parking lot, the conductor should not move further from it than the middle of the track, so as not to be hit by rolling stock passing along the adjacent track.

SAFETY REQUIREMENTS DURING TRAIN MOVEMENT

Safety rules for train departures:

5 minutes before the train departs, all conductors must ask those accompanying them to leave the car, close the folding platform, secure it with a latch and wait for the train to depart.

Upon departure passenger train from the railway station, the conductor must close the side doors with locks (“secret” and with a triangular key) and conduct railway station to the end of the platform.

The conductors of the headquarters and tail cars escort the station with the doors open; in this case, it is necessary to hold on to the rail of the car or a special bracket with the other hand. It is prohibited to hold onto grooves, jambs, edges, door handles, or lean on the glass in the doors.

So, the classic situation is that you are behind the train. In general, in this case it is not so important why it happened. There can be many reasons: from changes in the schedule to banal lateness. It is much more important what to do in such a situation.

Briefly about the main thing

1. You are at an intermediate station.
2. Things were left on the train.
3. Perhaps there were also documents, tickets and most of money.

The situation is not the most pleasant, but far from critical. Every year, dozens or even hundreds of passengers go out to the station to get some fresh air or buy something, and when they return they do not find the train they arrived on. Therefore, Russian Railways has its own proven method of action in this regard.

Instructions: what to do if you are behind?

1. Check what you have with you. The ideal option is if, when leaving the carriage, you took with you not only money for chocolate or cigarettes, but also documents with a ticket. Then you won't have any special problems. Unless you arrive at your destination later. However, if you don’t have a ticket, there will still be no problems, but the journey may take longer.
2. After reconnaissance, go to the head of the station/station. He is obliged to send a message to the next station so that yours are removed from the train.

By the way, the head of the station or terminal will most likely send a message to the station where your train will stop for more than 10 minutes. This is necessary to ensure that employees have enough time.

1. Next, you board any train moving towards the station from the previous point. Your things will already be waiting for you at the lost and found office. You will be asked to name any special features of your luggage. Issuing a stopover ticket is free.
2. At the station, after picking up your things, you can board any train with the same number and continue further along the route. Your ticket will still be valid in this situation.

Conclusion: all of the above operations (except for buying chocolate) are free. The main thing in such a situation is not to delay contacting the station manager, and then everything will be done for you.

As we just found out, nothing bad will happen if a passenger falls behind the train. However, it is better to avoid this and try to reduce the number of problems to a minimum. To do this, you need to follow five simple rules.

1. Find out the duration of the stop before getting off the train. This information can be found in each carriage in the train schedule.
2. Take your passport, ticket and money with you when leaving the train. This way, you will not only be able to provide all the necessary information to the train manager if you are late, but also protect yourself from theft.
3. Arrive at the station early so as not to be late for the train. Still, no one is safe from it. And if you still don’t board the carriage, you can always return your ticket to the ticket office. The amount of money refunded depends on when exactly you decide to cancel your trip.
4. Do not get off the train at stations with a stop time of less than 10 minutes. Only a stop of 15 minutes or more is enough to make all the necessary purchases, smoke or get some air before returning to the carriage.
5. As a last resort, you can catch up with your train. To do this, select any other convenient type of transport (car, for example) and go to the next station. There you can take the train without any problems. True, in this case you will have to spend money on catching up transport.