Is Tez Tour closing? Rumors about the bankruptcy of the tour operator. TEZ TOUR - “Why I love Tez Tour despite the high prices or the review of a dedicated travel agent.” Tez tour problems with departures
Tez Tour promises to solve the problem with continuous delays of its flights tomorrow
Tourists who had been waiting for their flight for more than two days returned from Turkey to Moscow, but there were delays in the airline's charter flights iFly is still ongoing
An iFly plane took off yesterday to pick up Tez Tour tourists who had been waiting for about two days for a flight to Moscow from Bodrum. The airline will be fully scheduled on July 25, ATOR reports with reference to the Tez Tour company.
According to the association, yesterday tourists from the tour operator Tez Tour contacted the ATOR directorate; they had been waiting for three days to fly home on flight I4 9136 by iFly from Turkish Bodrum to Moscow (Vnukovo). According to them, during this time their flight was repeatedly postponed.
According to ATOR, the tour operator extended the tourists’ stay at the hotel because it could not guarantee the arrival of a charter from Moscow for them. Since the departure time was constantly being postponed, tourists had to vacate their rooms at 12.00, and then, when it became clear that there would be no flight, move in again.
Flight I4 9135, which was supposed to return tourists from Bodrum on Saturday, July 22 (its departure from Moscow was scheduled for 22.00), took off from Vnukovo to Bodrum at 14.50 on July 23 to take them to Moscow. According to information on the iFly airline board, flight I4 9136 arrived in Moscow at 22.27.
Delays of iFly flights over the past weekend became widespread - for example, on Saturday, July 22, according to travel agencies and according to information on the Vnukovo airport display, flights I4 9117 and I4 9101 to Antalya from Moscow to Antalya were canceled.
On Sunday, July 23, according to the Vnukovo airport board, iFly flight I4 9117 D to Antalya (estimated departure time 08.20) was delayed until 00.05 tomorrow, the departure time of flight I4 9101 to Antalya was postponed until 10.10 Monday, July 24, and the departure of flight I4 9449 ( to Heraklion), which was supposed to depart at 15.55, was postponed to 18.50 (departed at 19.09).
The reason for the delay on the online scoreboard in all cases is the late arrival of the aircraft.
On Monday, July 24, as of 7.30, there is information that iFly flight I4 9131, which was supposed to depart at 04.30 to Dalaman, was delayed until 00.00 on July 25. Flights from Antalya to Moscow are also delayed.
“According to updated information from the airline, the current schedule disruption is caused by a technical malfunction of one of the aircraft and the late return of another aircraft from scheduled maintenance. We are guided by information from iFly airline, which promises to be fully on schedule by Tuesday, July 25.”- said Larisa Akhanova, PR director of the tour operator Tez Tour.
“This is the second serious flight delay for Tez Tour. First it was VIM-Avia, now there are delays with the affiliated carrier of the tour operator. I think that the company’s management needs to be more careful when choosing a carrier, and we really hope that there won’t be a third time. The tour operator must do everything possible to avoid further delays.
I think that the tour operator revised its flight program to the Dominican Republic and postponed it to September 28 just in order to streamline the schedule and ensure the uninterrupted operation of scheduled flights, including to Turkey,”- Aleksan Mkrtchyan, a member of the presidium of the Alliance of Travel Agencies (ATA) and general director of the Pink Elephant travel network, noted in a conversation with us.
Is Tez Tour closing? Rumors about the bankruptcy of the tour operator seriously worried Russians who used the services of this company year after year. The largest travel company Tez Tur can become bankrupt only under a number of circumstances. So far, the situation in the company is not so critical, although Russian tourists should remain on their guard.
Rumors that the largest Russian tour operator Tez Tour is closing arose against the backdrop of the widespread bankruptcy of well-known Russian travel agencies: Ascent Travel, Ideal World, Lanta Tour, ITC, Capital Tour and others. Considering that Tez Tur serves the overwhelming number of Russian tourists, if it is declared bankrupt, the country will plunge into a deep tourism crisis. At the same time, rumors about the bankruptcy of Tez Tour remain unfounded, although the company has certain problems.
In particular , after the tourist flow to Turkey and Egypt dried up, the company lost a fairly large amount of income.
Disabling winter armor
Most recently, Tez Tour had major disagreements with Aeroflot, which demanded guarantees from the tour operator to ensure the volume of air transportation. Considering that the tour operator could not provide such guarantees, Tez Tour suspended activities in a number of areas in the long term. However, given that the tour operator cooperates with a dozen other airlines, there is no reason to worry.
The essence of the disagreement with Aeroflot comes down to the fact that starting in October, Tez Tour began to refuse charter flights, transferring passengers to regular ones. This in turn may indicate that the company does not have sufficient funds to carry out charters. It is also obvious that when using regular flights, tourists will experience inconvenience, since it will not be possible to create an optimal travel schedule based on the timing. Therefore, of course, Tez Tour will not get to the point where it can close, but the fact that the company has begun to rapidly reduce its costs is an indisputable fact. So far, however, the restrictions have affected only winter trips. And even then, in a number of popular destinations, the travel company continues to operate as before.
In what cases can Tez Tour go bankrupt?
Tez Tour may go bankrupt due to several factors. The first is a sharp drop in tourist flow as a result. The second is the introduction of diplomatic sanctions against Russia. This tour operator itself states that 70% of its clients are Russians. In fact, most likely, the percentage of Russian tourists is much larger. And if the bankruptcy of the above companies played into Tez Tour’s hands, since the tour operator became almost a monopolist on the Russian market, then global changes could hit the company’s economy hard. If it happens that Tez Tour is closed, the Russians will not feel any problems from this, since they will face more radical and tough difficulties.
But in general, we must admit that in order for Tez Tour to suspend its activities, too global economic and political changes must take place. The great advantage of this company is that its assets are based on real funds. For example, Tez Tour owns a huge number of buses, offices, and the company’s work is carried out directly. And the income Tez Tour received over the past season more than covers all costs. So for now, bankruptcy of this tour operator is out of the question.
The undisputed leader of this summer has become. It is followed in popularity by , and - all of them also showed positive dynamics, showing growth in the range of 10%-15%. Mr. Burtin spoke about this in an interview with a “TURPROM” correspondent during the celebration of the company’s 23rd anniversary, which took place at the “” hotel from November 20 to 24.
It is worth noting that about 500 travel industry professionals from 14 countries took part in the festive event, including Tez Tour partners from Turkey, Ukraine, etc. Over the course of 4 days, the tour operator’s guests were able to not only celebrate the company’s birthday on a grand scale at concerts with the participation of Seryoga, Thomas N’evergreen, as well as the legendary group Boney M, but also get answers to the most pressing questions regarding further cooperation.
Thus, summing up the results of 2017, Alexander Burtin stated that Turkey became the most popular outbound destination from Russia in the outgoing season. “And this was facilitated by a number of factors, including the strengthening of the ruble, good prices that were given for the Russian market, as well as pent-up demand. All together, this led to the fact that more than 3 million Russian tourists visited the country, which exceeded even the rather optimistic estimate given before the start of the summer season,” he explained.
In turn, European destinations, according to the co-owner of Tez Tour, also showed positive dynamics. “This is again due to the strengthening of the ruble, thanks to which tourists have the opportunity to return to their favorite resorts. Here we are primarily talking about Italy and Spain. Each of these countries actually received 1 million tourists from Russia, which is a positive trend - we see a certain revival in the market, which at the end of the year results in a very good result,” the expert noted.
However, as Mr. Burtin emphasized, initially the company tried to avoid any overly optimistic forecasts. “There were some concerns about the season, but now we see that people have begun to look to the future with confidence, relax more and spend more on themselves and their families. Therefore, the result is generally positive for all companies that were in the right place at the right time. Yes, there were problems with VIM-Avia. But everything else worked more or less decently. All non-standard situations were resolved in a working manner,” he explained.
Speaking about forecasts for the coming year, Alexander Burtin noted that one of the main expectations is the return of Egypt. “We hope that this will somehow be timed to coincide with the presidential elections. All the main points from a security point of view seem to be resolved there. But, on the other hand, Egypt has been promised to us for a very long time, so it is unrealistic to make any forecasts yet,” he noted.
At the same time, next year the company no longer expects impressive growth in volumes. And there are several reasons for this. Firstly, according to Mr. Burtin, Tez Tour fears that holding the 2018 World Cup in Russia could negatively affect the work of airports. “So far, no one understands what restrictions will be introduced against this background. There has never been such a large-scale event in Russia, so at the moment it is difficult to imagine how the movement of fans over such long distances will be organized. But we hope that with the sensitive guidance of our authorities, everything will go smoothly,” he explained.
The second reason is the lack of transportation capacity for traveling abroad. “These two factors in any case limit the capabilities of tour operators. Of course, in the event of positive dynamics in the economy, we will extend the seasons, because... people will be able to relax not only in summer, but also in autumn, spring and winter. This factor will primarily allow us to increase volumes on long-distance and winter destinations - the UAE, Southeast Asia, Cuba, the Dominican Republic, China, etc.,” added the co-owner of Tez Tour.
In conclusion, Alexander Burtin noted that in 2018 the company’s partners should hardly count on any new exotic destinations - the tour operator is placing its main bet on strengthening traditional routes. However, “Tez Tour” still cannot do without new products. “We have a plan to enter Georgia by offering beach holidays in Adjara,” the expert concluded.
See the photo feed of the celebration of the 23rd anniversary of TEZ-tour on the island of Cyprus at the link.
Subscribe to travel news from Turprom on social networks:
- Telegram news channel: https://t.me/tourprom
- Travel news on Facebook:
How fashionable it is to say these days " Be careful, bed sheet!"
Since I started writing reviews about everything that happens to me and what I use, I have become very picky about everything. Therefore, this review consists of a thorough analysis of all the details From and To ◄
So I’ve finally found a place where I can pour out my thoughts, experiences and everything we’ve been through, so that I can finally rest for the first time in 2 years.
I already wrote the background to my story about how we bought a tour to Turkey in half a year and how we then suffered with it .
Based on our sad experience of turning to intermediaries [link to review above], we decided to buy a tour directly from a tour operator.
ღ Prices ღ
As I already wrote in TezTour we found the most attractive price for the tour to the hotel we liked. Moreover, the prices differed significantly from other offers.
Prices for excursions are as follows:
To compare prices, I want to give an example from my experience.
We bought tickets to Ferrari Park in advance from home. They cost us 255 dirachms. And TezTour offered for 247 dirachms.
Agree, the markup is quite small.
ღ Informing ღ
I don’t know whether TezTour should inform about flight delays or not, but this reasoning was prompted by a friend who said that their tour operator tracked all the information and informed them.
This was not the case here.
Upon arrival at the airport, we were “pleasantly” shocked that not only would we not be leaving at 3 a.m., but it was generally not clear when we would be leaving. We received all further information about the flight ourselves at the airport.
I will describe the rest of the information about informing tourists in the next section.
ღ Service ღ
Since we managed to evaluate the work of TezTour in two hotels at once, I will tell you in more detail about what we received in two places of our stay at once.
The transfer was great . The short road to the hotel went unnoticed, and the girl who greeted us, despite the night outside, was cheerful and cheerfully chirped information about the country and the hotel.
I don’t remember her name, but I remember what she said at the end of each phrase: “ Fine?".
I’ll immediately insert the main information from the title in the middle of the review, so as not to confuse you with hotels later.
The point is that even though we We lost a day of rest, it paid off for us with interest.
At a hotel in Abu Dhabi I turned to Alexey (Tez Tour representative at the hotel) with a question about what we should do with the lost day. He said that he would transfer the information to the main office in Moscow and they would decide.
Just in case, I also wrote to the main office and representatives in Abu Dhabi myself.
Previously, I would have humbly awaited my fate like a mouse, but the latest trials that befell us with this vacation prompted me to take active action.
Nobody will take care of you if not you yourself . It’s better not to wait for a miracle, but to create a miracle yourself, but to create a miracle yourself.
And then, the day before departure, I receive a letter via WhatsApp, after which I jumped and screamed like crazy ٩(●̮̮̃●̃)۶:
I really don’t know if it’s the merit of TezTour that they decided to so generously compensate us for the lost day or because there simply wasn’t a free plane due to the bankruptcy of Vim-Avia and we were just waiting for a replacement. And in such cases, it is quite possible that the payment is handled not by the tour operator, but by the Ministry of Transport, but this is not certain.
It is quite possible that TezTour organized accommodation and transfer to the hotel, but the relevant government agencies handled the payment.
Since after the situation with Vim-Avia (in which, unfortunately, we found ourselves and I already managed to write about it), the President of the Russian Federation V.V. Putin. very harshly criticized the Ministry of Transport and gave them a notable scolding:
Putin demanded that Sokolov “quickly and effectively” solve the problem around VIM-Avia and present proposals to strengthen regulation of the air transportation sector.
“I ask you to quickly and effectively close this problem, and not only to close this problem, but to submit proposals for resolving the situation as a whole, for strengthening the legal regulation of this area of activity, for increasing the responsibility of carriers. And control needs to be established over how norms, requirements and relevant criteria," the president said.
He emphasized that these requirements and criteria must be effective, understandable and transparent.
And since we are poor sufferers left without an air carrier, measures were probably taken to provide everyone humiliated and insulted with compensation for what they experienced.
Between tourists there were rumors
, that they found out that someone’s vacation was extended, but someone didn’t, they called the office and they were told that you don’t think that this is compensation, there is simply nothing to fly on.
I don’t dare say whether this is true or not, since this is just gossip, but in general I didn’t care who extended my vacation by 4 days (!) , I was just rejoicing at the happiness that had arrived.
Let me return to my impression of the tour operator TezTour.
Our TezTour representative at the hotel I really liked Alexey. Namely, by answering all questions in detail, sharing all the important information and being pleasant to talk to.
There are often representatives who rattle off the same speech over and over again and dream of getting rid of tourists faster by selling him excursions.
A similar story was told by a girl from our hotel who arrived on vacation with another tour operator. She said that their representative was rude, visibly angry when they refused excursions, and when asked if he would be at the hotel in case of emergency, he replied, “What’s the point of me hanging around here?”
So Alexey also suggested excursions, but we had a one-year-old child and this complicated the choice.
Then he asked how the child tolerated the heat and roads and, based on this, he selected something that we could visit as a family, without trying to impose anything.
In addition to the price tags with excursions, they also offered this colorful brochure with descriptions of beautiful places and excursions:
At the second hotel in Dubai, TezTour representative
There was also a very nice girl who answered everything, but she recommended a water park for us on the excursion, telling us that there were children’s slides there.
I seriously doubt this.
I believe this is exactly the water park that was offered to us:
I can’t imagine how you can spend the whole day with a hungry child in +40 heat and where he can go for a ride. In addition, the booklet says that children over 110 cm are allowed on the attractions. Naturally, this is not about one-year-old children.Anyway, the whole service was excellent!
A little more about the service.
When we were still at the airport at the airport and waiting for our flight to Dubai, I called the tour and they connected me with the online booking department, the girl who communicated also made me happy. She did not let me panic and guided me in actions. And even then, when she couldn’t get through to me, she called my husband back to provide the information I requested.
ღ About the holiday bonus ღ
I think I will not be mistaken if I say that Each contract will contain a clause regarding the fact that the hotel can be replaced with an equivalent one.
The contract with TezTour also has such a point, only it stipulates that if suddenly something seems wrong, then this is your personal subjective opinion.
The letter to extend the vacation stated that we were destined hotel in Dubai, equivalent to ours in Abu Dhabi.
So, my dear readers, if you are still reading this text and have mastered my sheet, the hotel provided to us is not equivalent, only judging by the stars, then both are 5 stars. Everything else is heaven and earth.
▹ I’ve already written a review about the first hotel, and I’m just preparing a review for the second, so you can compare them yourself.◃
The second hotel was good both service and novelty BUT the hotel we chose is near the beach, with a huge green beautiful area, lots of entertainment for children.
And this one on the outskirts of the city among construction sites and the child in the children's pool was bored.
But they do not look at a given horse's teeth and we were happy. But If our hotel had initially been changed to this one, I would have been indignant.
The sad view from the window alone is worth it:
If you remove all my minor quibbles, then I am satisfied with TezTour and can confidently recommend using their services without fear.
And if I were less harmful and more flexible and unpretentious, I would rate the tour operator 5. But “thank you” to LevelTravel and Vim-Avia for what they did with me. Links to the bad guys are below.
For those who are confused in my sheet, in all the backstories, continuations and ramifications, then I structure this entire tourist story:
. “This situation does not currently concern tourists,” noted the head of the press service of Rostourism, Irina Shchegolkova.
Irina Shchegolkova emphasized that we are talking about a dispute between two business entities. At the same time, Tez Tour has other air carriers with which they cooperate. Readiness to cooperate with Tez Tour has already been announced.
Tourists who already have issued tickets for Aeroflot flights can safely use them, TASS assures.
According to the Association of Tour Operators of Russia, the tour operator Tez Tour does not only issue tickets for Aeroflot flights.
All Aeroflot air tickets that Tez Tour previously booked for its clients have been paid for.
“Everything that is booked is paid for. This is not a problem for clients, this is a problem in our relationships,” said the commercial director of the tour operator, Alexander Burtin.
According to him, the company operates as usual and fulfills all its obligations to clients and partners. Aeroflot and Tez Tour are negotiating further cooperation.
Alexander Burtin said that due to a decrease in demand for tours this winter, caused by a sharp depreciation of the ruble against the dollar and euro, the tour operator asked Aeroflot to reconsider the terms of the contract, since the volume of traffic would decrease significantly.
“Most likely, disconnecting our company from the reservation system is an attempt to influence our desire to change the terms of the contract,” suggested the commercial director of the tour operator. “Aeroflot wants strict guarantees for . It offers prices in foreign currency, not in rubles. That is, in fact, all The responsibility rests with the tour operator."
Aeroflot uses a floating exchange rate for calculations, which it sets in relation to the official exchange rate. If the exchange rate changes, the cost of airline services in rubles increases.
“We are trying to decide what is easier for us - to refuse and lose some deposits or to continue to lose money on sales every day,” explained Alexander Burtin.
Aeroflot disconnected the tour operator from the airline ticket booking system, accusing Tez Tour of “stopping paying for services.”
Aeroflot's press service declined to comment.
Earlier, Tez Tour “completed the process of optimizing winter programs.” As a result, charter programs were cut in most areas. And winter programs were mainly transferred to regular transportation carried out by Aeroflot, S7, Transaero and a number of foreign carriers.
Tez Tour CEO Vladimir Kaganer said that the tour operator has no debts to the airline. The Tez Tour company was founded in 1994. She does not disclose her financial indicators, however, according to Forbes magazine, in 2013 her revenue amounted to 30 billion rubles.