How long does it take for money to be returned for a Russian Railways ticket? How to return Russian railway tickets purchased at the box office. Rules of Russian Railways for the return of electronic tickets

Even experienced travelers may have problems that force them to cancel their trip. And in such a situation, the question arises of how to return the Russian Railways electronic ticket. There are several return options. And that’s exactly what this review will be about.

How to return a ticket

There are several options for returning an electronic ticket purchased on the Russian Railways website. Firstly, you can do this operation via the Internet. Secondly, operators at the ticket office at the station can provide appropriate assistance.

Each method has advantages and disadvantages. How to return a Russian Railways e-ticket? The operation is most convenient in the situation if you learned about the cancellation of the trip in advance. Then the process of returning the ticket will not take much time. However, you can return your travel document even if your trip was canceled at the last moment. But in this situation you will have to contact the cashier.

We return via the Internet

How to return a Russian Railways e-ticket? You can use the Internet. This option is simple and convenient. But there are some restrictions. It is necessary to take into account not only the registration method, but also the moment the train departs from the main station.

How to return a Russian Railways e-ticket? There are several subtleties in this situation. They will depend on whether the control coupon was registered at the station or whether only electronic registration was carried out. In other words, in order to return a ticket via the Internet, you need to take into account whether you were given a travel document at the ticket office or not.

If electronic registration has already been completed, you can cancel the order. But only no later than an hour before the train departs.

What the hell What if registration via the Internet was not completed? Then the ticket can be returned at any time before the train departs. So don't worry.

If you have already received a paper version of the ticket, you cannot return it online.

In the situation with international travel documents, the conditions are slightly different. If registration has not been made, cancellation of the order is allowed no later than 6 hours before the departure of the train. Otherwise, one more condition arises: the ticket can be returned no later than an hour before the train departs.

Please note that this refers to the time of departure of the train from the initial station, and not the time of boarding at intermediate stops. Subtleties of this nature play a very important role, and they must be taken into account if you need to submit an e-ticket for Russian Railways.

If you received a travel document form at the ticket office or terminal, you will no longer be able to return your ticket via the Internet. The procedure cannot be completed even if the order cancellation period has expired. In such situations, you will have to contact the ticket office at the station for help.

What do I need to do to return my ticket?

To check your e-ticket and cancel your order online, you will need to perform a few simple steps.

You need to log in to the main website of Russian Railways using your login and password.

Near the route description you can see the “Request status” link. Once you click on it, another return link will open. By clicking on it, you can complete the procedure for issuing an electronic Russian Railways ticket.

How to cancel an order through the checkout

How to return a ticket not via the Internet? In such a situation, you should contact the operator at the station. Please note that not all cash desks provide such services. A complete list of places where you can cancel an order is also available on the main website of the Russian Railways company.

You should know that a refund of an electronic ticket is possible even if you miss the train. In this situation, the regulations establish a clear deadline. A ticket can be refunded if no more than 12 hours have passed since the train departed from the starting station.

If there is a valid reason, the period will increase to 5 days. Refunds are made by filing a claim using the established form. The claim must indicate passport details, ticket number and the account to which the funds should be transferred. You should also describe the reason for being late, attaching a copy of a document that will confirm that it is valid.

If electronic registration has already been completed, and there is less than an hour left before the train departs, in order to complete the refund operation, you will also have to file a claim. The review process may take up to a month. If the outcome is positive, the refund will be processed within 7 to 30 days.

Ticket delivery is available to any passenger from the list specified in a specific order. To do this, you must present a document that confirms your identity.

If registration was not completed, or only electronic registration was carried out, the cash register operator only needs to show the control coupon in printed form. You can also give his number. If you have already received paper tickets, you will have to show them to the cashier. Refunds will be made to the card with which the purchase was made.

Returning a ticket abroad

If you need to return a ticket while on the territory of a foreign country, you must contact the ticket office at the station of the country in which you are located. The operator will need to provide a ticket and passport printed in the Russian Federation. After this, the cashier will issue a document stating that the ticket has been returned.

Then, within 6 months, starting from the moment the train departs, you must visit the Russian Railways ticket office with a document confirming the cancellation of the order, issued in another country. You must also take your passport with you.

A refund

Above was the answer to the question of how to return an electronic Russian Railways train ticket. You should also discuss the amount that will be returned to the card if the order is cancelled. The rules in this situation are simple.

If a ticket is returned, a fee of approximately 190 rubles will be charged. This amount will be paid for each person specified in the order.

The remaining amount will be refunded depending on when the order was cancelled.

If there are at least 8 hours left before landing at your station, the entire ticket price will be refunded.

If there are less than 8 but more than 2 hours left before departure from your station, an amount equal to the full cost of the ticket and half the price of a reserved seat will be returned to the card.

If there are less than 2 hours left before boarding, only the ticket price will be refunded without the price for a reserved seat.

Deadline for crediting funds

If payment was made by bank card, funds will be received after confirmation of order cancellation. The timing in this situation will largely depend on the company’s partner bank. Russian Railways rules indicate that refunds can be made within 30 days.

If the travel document was purchased using electronic money, the refund can be made within 60 days. What if cash was deposited? In this case, the money can be received when the ticket is returned.

What else do you need to know?

Unfortunately, exchange of electronic tickets is not possible even if you contact the ticket office. You will still have to cancel your old order and purchase new tickets in full compliance with the rules described above. Therefore, you will not be able to get any benefit.

It is also worth considering that in some situations Russian Railways establishes special rules for some directions. In addition, much will depend on the class of the car. The exclusion list can be found on the company's main website.

Ticket issued with errors

If mistakes were made when issuing a ticket, you should not return it to the ticket office. In order for a passenger to be put on a train, the document must not contain more than one blot in the last name and one incorrect number in the passport number.

The cashier cannot correct typos. Only a conductor on a special terminal can do this. For this service you will need to pay about 200 rubles. After this, a new ticket will be issued.

Any errors may be made in additional information (place of birth and date), unless the age tariff depends on this.

Conclusion

How to check an electronic ticket and return it? This issue begins to worry passengers only at the moment when the service is truly in demand. And this approach is often accompanied by a loss of both money and time. To avoid problems in the future, you should familiarize yourself with the order cancellation policy in advance. We hope that this review helped you understand the issue of how to return an electronic train ticket.

With the advent of the Internet, it has become much more convenient for people to make purchases and book tickets. What could be simpler? You go to the site, register, and then select the desired direction, date and time. And the main thing is that without leaving home you can choose a suitable seat in the carriage. Yes, and payment occurs in a matter of seconds. Once! And the required amount was withdrawn from the card or electronic wallet. If you wish, you can print out both the ticket and the receipt. But what to do if you were never able to use your purchase? How to return money for a Russian Railways e-ticket? Where and how can this be done?

What are the real ways to return tickets?

If you have a situation due to which you were unable to use a previously ordered e-ticket, you can always give it back. Moreover, such a change provides for a refund of the money spent.

Depending on the timing and circumstances, the amount received will be paid in full or in part. But how can you return an e-ticket for Russian Railways?

In turn, ticket refunds are possible in the following ways:

by delivery to the railway ticket office;
using your personal account on the Russian Railways website or the resource of an intermediary company (for example, a tour operator through which the ticket was purchased).

Sometimes you can return tickets using self-service terminals.

What determines the choice of method for returning a ticket?

When returning Russian Railways e-tickets, remember that your choice directly depends on several factors. So, if you haven’t used your ticket yet, but have already printed it out, you can only issue it at the railway station ticket office.

Conversely, if your ticket remains on a virtual form, then you can receive compensation for its non-use online. However, this procedure should be done no later than an hour before the train departs.

Reasons, terms and conditions of return

Don’t know how to get your money back for a Russian Railways e-ticket? We will tell you under what conditions you can do this painlessly. Of course, there can be many reasons for a return, but let’s consider the most basic of them (those provided for by the return rules). For example, it is quite possible to return a ticket purchased for domestic Russian trains at your own request. Suddenly you change your mind about leaving today and plan to do it in a couple of days.

Therefore, if you issued a refund approximately 7-8 hours before the train departure, then, minus fines and fees, you will receive an amount that is not much different from the original cost of the ticket. Tickets can also be returned two hours before the train departs. But in this case, the amount of compensation includes only the original ticket price. Money for a reserved seat in such a situation is not returned. Moreover, how to return an electronic Russian Railways ticket: through a ticket office or online, will depend on the timing and time of delivery, the presence or absence of a paper form.

The second case when you will be able to get the full cost of the ticket, but also without taking into account the reserved seat, is an illness or injury that occurred shortly before the planned departure.

But if you booked tickets for a train going abroad, then you will be able to return them no later than one day before departure. Moreover, the refund will occur minus a fine (if the fault is due to an unjustified reason). Also, for each seat indicated on the tickets, a fee of 185 rubles 40 kopecks is charged.

What is the best way to use a ticket refund?

You can return Russian Railways e-tickets (the money can only be returned if you follow the rules for returning travel documents) either in the usual or in a claim manner. Moreover, in a working or usual manner, you can receive a refund using an electronic form only in three cases:

if for some reason you have not completed electronic registration for the train;
if you have checked in and there is more than an hour left before the departure of your train;
if electronic registration is completed, but you are late for the train.

In the claim procedure, the return of Russian Railways electronic tickets is possible in the following situations:

if 12 or more hours have passed since the train departed, but you did not have time to get on it;
if you did not manage to get on the train for a good reason, for example due to illness (but for this you need a certificate obtained from a medical institution);
provided that the ticket was returned approximately one hour before the train departure;
in the case when you paid for your ticket by bank transfer and decided to return it.

How Russian Railways tickets are refunded: online refund rules and conditions

If you decide to send your unused e-ticket online, follow these rules:

log in to your account on the official website of Russian Railways (pass.rzd.ru);
click on your last name or click on the “My orders” button;
find your e-ticket that you plan to return;
click on the “Request ticket status” button;
Click on the “Make a return” button that appears on the right;
in the pop-up window, select “yes” and agree with the proposed amount of compensation.

And if everything is done correctly, the “Refund issued” button will light up in the status of your ticket. Here's how to return your Russian Railways e-ticket without leaving your home. By the way, if you would like to see and print all the information regarding all fees deducted from your compensation amount, click on the “Refund Coupon” box. And it is this paper confirmation that you should keep with you until the money is returned.

How long does it take for money to be refunded?

According to the current rules of Russian Railways, refunds are made within 7-30 calendar days from the date of application. Moreover, this operation occurs without your participation (automatically), therefore, there is no need to enter card details and other information about you. The crediting of funds is confirmed by the message that appears in your order status “Return issued.”

Note! Before you return the money for your Russian Railways e-ticket, the method you used to make the payment will be checked. So, if you paid not by card, but using virtual currency or through cash terminals, then the return of funds will be carried out only through the railway return ticket office.

The ticket can be returned at the return desk at any railway station upon presentation of an identification document.

When returning a train ticket issued for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of Russian Railways services (including bed linen) is refunded in full; a fee is charged - 178 rubles. 30 kopecks (for each place, the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2015)

If you bought train tickets online, you can return them at the station at the return desk, or by presenting your passport or other document used to issue e-tickets. If you paid for train tickets with Yandex.Money, the refund will be made back to your e-wallet. When paying by credit card, the refund is made to the payer's card within 30 days. Tickets paid for in any other way are returned in cash at the Russian Railways ticket office.

For railway tickets issued on the territory of Russia, for trains formed by the Russian Railways between stations of the Russian Federation in forward and return directions, upon their return:

less than 8 hours and more than 2 hours before departure - 50% of the cost of a reserved seat* is withheld; the cost of services in luxury carriages is fully refunded.
less than 2 hours before departure, but no later than 12 hours after departure - 100% of the cost of the reserved seat is withheld.

For railway tickets issued for travel to the CIS and Baltic countries or issued for travel across the territory of Russia on trains forming the CIS and Baltic countries in forward and return directions, upon their return:

less than 24 hours and more than 6 hours before departure - 50% of the cost of the reserved seat is withheld; the cost of services in luxury carriages is fully refunded.
less than 6 hours before departure, but no later than 3 hours after departure - 100% of the cost of the reserved seat is withheld.

When applying for a refund of a passenger with tickets within Russia and completed electronic registration less than 1 hour before the train departs from the initial station and up to 20 minutes after the train departs from the passenger’s departure station, the refund is issued in a claim procedure (as before). The period for consideration of a claim is up to 180 days.

When applying for a refund of a passenger with tickets within Russia and completed electronic registration within a period of 20 minutes after the train’s departure to 3 hours after the train’s departure from the passenger’s departure station, the refund is made in the usual manner - in cash in hand or to the payer’s card, depending on the payment method . The passenger can contact the return office only at the departure station!

When applying for a refund of a passenger with tickets within Russia and completed electronic registration more than 3 hours after the train departs from the passenger’s departure station, the refund is processed through a claim procedure (as before). The period for consideration of a claim is up to 180 days.

Returning electronic train tickets via the Internet

If you need to return an electronic train ticket via the Internet, you can do this yourself from the order management page (the link is in the purchase notification letter). Provided that you did not exchange your electronic railway ticket for a form at the railway ticket office or TTS self-service terminal. Train tickets on Russian Railways forms are only available at.

By returning e-tickets, you agree to all of the following terms and conditions.

You, as a user of the site, confirm your right and legal capacity, financial solvency, and also acknowledge responsibility for the obligations imposed on you as a result of the conclusion of this offer.

The user who returns unused electronic tickets on the site acts on behalf of all passengers of the order, and therefore all passengers of the order are considered informed of the cancellation of the trip.

A refund is possible for both the entire order and a specific e-ticket from the order.

ATTENTION! After receiving a boarding pass on a travel document form at a ticket office or self-service terminal, it is not possible to return an electronic ticket on the website.

Refunds of the order as a whole are made for all electronic tickets of the order, with the exception of electronic tickets for which boarding passes were issued on a travel document form at the ticket office or self-service terminal.

If you have not used the electronic registration service

- carried out at any time before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket);
- is carried out no less than 6 hours before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket).

If you used the service, return of an unused electronic train ticket:

domestic traffic within the territory of the Russian Federation and international traffic with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia is carried out at least 1 hour before the train departs from the initial station of the route (the time is indicated in the control coupon of the electronic ticket) ;
international traffic (far abroad) is carried out no later than 1 hour before the train departs from the initial station of the route and no later than 6 hours before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket).

Refund of tickets for domestic trains within the Russian Federation and international trains with CIS countries, Latvia, Lithuania, Estonia and Abkhazia

When returning an unused electronic ticket issued for travel within the territory on the website Russian Federation on a train of a Russian formation, the following is due for crediting to a bank card:

no later than 8 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat;
less than 8 hours, but no later than 2 hours before the train departs from the passenger boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
less than 2 hours and before the train departs from the passenger boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

When returning an unused electronic ticket issued on the website for an international train with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia, the following must be credited to the bank card:

no later than 24 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat;
less than 24 hours, but no later than 6 hours before the train departs from the passenger boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
less than 6 hours and before the train departs from the passenger boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

The cost of services (including bed linen) is fully refundable.

When returning an unused electronic ticket issued for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of services (including bed linen) is refunded in full; a fee is charged - 155 rubles. 50 kopecks (for each place, the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2013).

Refund of tickets for international travel (far abroad)

When returning an unused electronic ticket issued for travel to international traffic (far abroad) The following is due for crediting to a bank card:

no later than 6 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat.

Returns are subject to a fee of 10 euros (per seat). The fee is charged in Russian rubles at the exchange rate of the Central Bank of the Russian Federation on the day of return.

When returning unused non-cash electronic tickets issued for the passage of children under 5 years of age without occupying a seat, no refund fee will be charged.

The funds due for an unused e-ticket are credited to the bank card used to pay for the e-ticket, within the time limits established by the rules of payment systems (from 7 to 30 calendar days from the date of registration of the refund in your personal account).

ATTENTION! To settle claims regarding non-receipt of funds for a returned unused electronic ticket to a bank card, you should submit a written complaint to the bank whose card holder you are.

There are no refunds for lost train tickets.

In case of termination of a trip along the route due to a traffic interruption due to circumstances beyond the control of the railway, the passenger is refunded money in the amount of the cost of travel for the distance not covered, and in circumstances depending on the railway - in the amount of the cost of travel

If a passenger purchased tickets with a transfer along the way, and the train from the point of initial departure arrived at the transfer station late, the passenger has the right to reissue a ticket for the train from the transfer station without charging additional payments. This rule applies only if, according to the schedule, the interval between arrival at the transfer point and departure from this point is at least 3 hours.

In the case of purchasing tickets through an agency, for refusal of tickets at the time of their delivery by courier, the client is obliged to pay a fine in the amount established by the rules of Russian Railways, as well as the current agency fees.

* The cost of a reserved seat is indicated in the first field of the ticket (see paragraph 3. “Information on the train ticket”).

Passengers prefer to purchase train tickets in advance, since in this case they have the opportunity to choose seats in comfortable carriages and the optimal travel route with a minimum of transfers.

Sometimes such carefully selected tickets have to be surrendered. Life circumstances change, due to which the trip is postponed to another date or completely canceled. To save money, try to return your unnecessary tickets as early as possible.

Things to remember when returning tickets:

You can cancel your tickets by contacting any Russian Railways ticket office;
Refunds in cash are allowed only upon presentation of a passport;
If you lose your tickets, go to the ticket offices at the stations, specially designed to resolve such issues. Please contact us there if your tickets are damaged;
when returning tickets purchased from agencies or intermediary organizations, commission fees and payment for their services are not refundable to the passenger;
For each ticket returned, you will have to pay a commission fee (with the exception of free tickets for children under five years old without a separate seat).

The passenger should be aware that if he cancels the trip, the cost of previously purchased tickets for Russian Railways trains traveling through Russia will not be returned to him in full. If before the train leaves:

If he has 2 to 8 hours left, he loses half the cost of his reserved seat. The remaining amounts are refunded in full;
less than 2 hours remain - the refund amount is reduced by the entire cost of the reserved seat.

The payment procedure is slightly different when returning tickets to the CIS and Baltic countries or for trains formed there. The passenger does not receive:

half the price of a reserved seat when tickets are returned from 6 to 24 hours before the train departs;
the cost of a reserved seat if you cancel your tickets from 3 to 6 hours before the train departs.

If a passenger has lost a ticket, there is no talk of returning it at all. Usually, all issues related to receiving money due for returned tickets are resolved at the place of purchase. The same applies to passenger complaints. Address them to the Russian Railways branches at the place where you purchased your tickets.

Rules for returning train tickets

Check out the main important points that will help you understand the situation if you have to cancel your train trip:

The amount of the amount to be refunded if you cancel your trip depends entirely on the time of return of the tickets. If you want to receive full money for your tickets, return them more than 8 hours before the train departs. The only amount that will be withheld is a fee of 192 rubles 70 kopecks. You will lose a little more than half the cost of the ticket if you return the ticket and there are at least two hours left before the train departs. If you are behind the train, do not rush to throw away tickets for the departing train. Hand them in to the ticket office within 12 hours after the train departs. Then you will get back almost half of the money you spent;

As for tickets to the CIS and Baltic countries, it is better to return them two days before the scheduled departure day of the train. You will return the entire cost of tickets minus only the general fee. If there are still 6 hours before the train leaves, you can count on an amount of 60 to 70 percent. Returning tickets within just an hour guarantees you will receive 40 to 50 percent of the cost. If the train departs in less than an hour, there is no point in returning the ticket to the ticket office: the money is non-refundable;

The situation is more complicated with tickets to foreign countries: canceling them six hours before the train departs ensures that you receive the full amount. The established fee for returning tickets on these routes is 10 euros;
If the ticket was purchased with cash, then return the ticket at the box office. When purchasing a ticket online, funds will be transferred to the card used to pay for the tickets. It is impossible to know the exact date of receipt of money. Only time limits are set from 7 to 30 days. It all depends on the bank whose card owner you are. If there is a delay in receiving money, contact your bank;
Where and how to return an electronic ticket largely depends on whether electronic registration has taken place. If it is not available, you should cancel your ticket via the Internet. If registration has taken place, you can return your ticket online at least an hour before the train departs from the first station of the train route. Then you will have to take it to the cashier. If in doubt, information about completing electronic registration can be found on the website. Or see if there is an inscription on the boarding pass instructing you to get your ticket at the ticket office or through the terminal. It is made in red letters and immediately attracts the attention of passengers. If there is such an inscription, then this indicates the absence of electronic registration. If you have a printed ticket on paper, it will only be accepted at the ticket office;

In cases of being late for the train, it is possible to return the ticket only to the ticket office. It is not possible to do this via the Internet. If you missed the train, the ticket cannot be returned online - only at the ticket office. When registering electronically, hand over your ticket to the ticket office 20 minutes later, but no more than 3 hours after the train departs. Registration of its delivery will take place as usual. The money will be credited to the card within 7-30 days. Returning a ticket with registration at other times is possible only through a claim procedure. The waiting time for passengers to pay is considerable. It is 180 days. Tickets without electronic registration for trains traveling through Russia are issued as usual;

If a passenger has a valid reason for being behind the train, the deadline for returning their tickets will be extended. Return tickets for trains in Russia no later than 5 days after the departure of the train; for the Baltic and CIS countries - no later than 10 days. Illness, accident or traffic accident involving a passenger are considered valid. Moreover, all these grounds must be documented. The refund amount will be from 40 to 50 percent. It will arrive on the passenger’s card within 180 days. For passengers who had tickets to non-CIS countries, a 30-day period has been established for applying for the return of tickets. If this deadline is met, he will receive all the money he spent, with the exception of a withheld fee of 10 euros. In addition, official documents should be submitted to justify the reason why the trip did not take place: a certificate from a medical institution, a traffic police report;

When checking in a ticket, you will need the passports for which the tickets were issued, the tickets themselves on paper, boarding passes or electronic ticket numbers;
As a general rule, a ticket is accepted only from the person in whose name it is issued. If for some reason you cannot return the tickets in person, issue a power of attorney to your principal from a notary to perform these actions. In this case, on the basis of his passport and the passport of the passenger who bought the ticket, a power of attorney, he will be able to hand it over to the ticket office instead of you;
Issuing a ticket requires correct indication of the passenger's last name, first name and patronymic, as well as his passport details. Do not worry if there is one wrong letter in your name or number in your passport number on your ticket. The conductor is obliged to allow such a passenger onto the train based on the existing ticket. If there are many more errors, approach the conductor in advance. He is authorized to issue a new travel ticket at a special terminal. But the passenger will have to pay 200 rubles. There is no need to contact the cashier. The cashier will not be able to make such corrections. Currently, tickets reflect the passenger's place and date of birth. This information is not the main one. Errors regarding place of birth do not matter. An incorrect date of birth will affect the situation if it affects the cost of the ticket. For example, as a result of an incorrectly indicated date of birth, a ticket for an adult is issued at a reduced child fare or vice versa;

You can only exchange a ticket for another time, train or place at the ticket office. This service is not available online. The operation of exchanging a ticket for a passenger creates a number of inconveniences.

One of them: funds for the exchanged ticket will also be credited to the client’s card within a month. The passenger is issued a new ticket from the available available seats.

The passenger gains slightly in the amount of the withheld fee: upon exchange it will be about 130 rubles, saving about 60 rubles. When traveling within the Russian Federation, exchange electronic tickets at least 8 hours in advance. In this case, a fine of 30 percent of the entire ticket price will not be withheld.

What percentage of the cost of a railway ticket can be refunded?

The sooner the ticket is handed over to the Russian Railways ticket office or via the Internet, the less amount will be withheld from the passenger.

The amount that a passenger pays when purchasing a train ticket consists of two main parts: the cost of the ticket itself, which gives the right to travel by rail, and the price of a reserved seat (the cost of a passenger seat, depending on the degree of comfort of the carriage). Minor amounts include commission fees, insurance, and services. If the ticket was purchased not at the Russian Railways ticket office, but through other agencies, then the passenger also pays for their services.

The calculation of the amount to be returned to the passenger when he returns the ticket depends on the time remaining before the train departs:

at least 8 hours - the money is returned in full minus the railway tax;
from 2 to 8 hours - the entire cost of the ticket and half of the reserved seat;
less than 2 hours - the client receives only the cost of the ticket without a reserved seat.

If Russian Railways refuses to return the cost of tickets and all deadlines for receipt of money have expired, file a claim in court.

Refund of train tickets at the box office and on the website.

How to return Russian Railways tickets purchased at the box office?

We contact the cash desk (only in Russia) that deals with returns, and in person (a power of attorney is allowed only in exceptional cases).
We present your passport (or other document specified on the ticket).

How to return Russian Railways tickets purchased online?

Refunds are made only to the card from which the payment was received. Receipt of money to the card is carried out according to the rules for payment systems within 30 days. When paying with Yandex.Money, PayPal or WebMoney, the money is returned in cash at the Russian Railways ticket office. To do this, you need to print out a paper ticket and hand it in to the return office.

The procedure (from 20 minutes to 3 hours after train departure) is as follows:

We present at the box office the ticket/order number or control coupon along with your passport or other document, the details of which were entered on the ticket upon purchase.

If you previously received a paper ticket via electronic registration at the box office or terminal, then you need to present it, and not the control coupon or order number.

We receive cash taking into account the deadlines established for returning tickets.

Attention! For a domestic train with electronic registration less than 1 hour before departure from the initial station, a refund is made in accordance with the claim procedure.

How to return an electronic Russian Railways ticket on the website?

In order to return a ticket on the website, you need to fill out the refusal form:

Provide a 14-digit order number
Phone number specified when purchasing a ticket
In this case, all tickets specified in the order will be returned; partial refunds are not yet possible.

This operation is possible only before the train departs and if the boarding pass has not yet been issued and the paper ticket has not been received at the ticket office. The exception is international travel. To return such tickets on the website, there must be at least 6 hours left before the train departs from the boarding station. The departure time is indicated in the control coupon.

If I return my train ticket, how much money will I get back?

Please remember: the later the ticket is returned, the less money you will receive for it.

8 or more hours before train departure – full price;
from 2 to 8 hours – full ticket price and 50% of the cost of a reserved seat;
less than 2 hours – ticket price only.

A fee of RUB 162 will be charged. 00 kop. for each place (the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2018)

For suburban ambulances, indicating the location:

for 8 hours or more – full fare;
less than 8 hours, but not less than 2 – 50% of the cost;
less than 2 hours - no refund;

There are no restocking fees. The commission fee charged for the pre-sale of a travel document (ticket) is not refundable.

For international transport with the CIS countries, Latvian, Lithuanian, Estonian and Abkhaz Republics:

no later than one day before the train departs from the boarding station - the cost of the ticket and the cost of a reserved seat;
less than 24 hours, but more than 6 hours before departure from the boarding station - the cost of the ticket and 50% of the cost of a reserved seat;
less than 6 hours and before the train departs from the boarding station - the cost of the ticket, the cost of the reserved seat is not refundable.

Service fees (including bed linen) will be refunded in full.

For international transportation abroad:

no later than 6 o’clock – cost of ticket and reserved seat;

A fee of 10 euros for each place in rubles at the Central Bank exchange rate on the day of return.

For passenger transportation, the rule applies: if a passenger is unable to start or continue a trip due to the fault of the railway, he is paid the full cost of the travel document. And in case of termination of a trip along the route due to a traffic violation not related to the railway, a refund is made in the amount of the cost of the untraveled distance.

Therefore, it is better to make it a rule when planning a trip to prepare for it as thoroughly as possible and not make spontaneous purchases of tickets that you know you will not use due to certain circumstances.

A ticket is the cost of your travel directly, while a reserved seat, if the memory of the former conductor serves me correctly, is defined as a payment for the maintenance of the railway track, for the work of the train crew employees, etc. Therefore, it is logical that the refund of the cost of a ticket and reserved seat is carried out in different ways in different situations.

I would like to note right away that in all cases you will definitely be charged a fee for returning the ticket (until the end of 2018 it is 192.7 rubles for each seat). Let's consider the possible options (in this case, options for returning tickets issued for travel within the territory of the Russian Federation are being considered):

The ticket is returned no later than 8 hours before the train departs from the passenger boarding station - you will be refunded 100% of the cost of the ticket and reserved seat. The only fee that I mentioned above is charged.
The ticket is returned from 2 to 8 hours before the train departs - 100% of the ticket price and 50% of the cost of the reserved seat are refunded.
The ticket is returned less than 2 hours before departure or no later than 12 hours after departure (yes!) - 100% of the ticket price is refunded. The cost of the reserved seat is not refundable, which is logical, considering what the money from the reserved seat is spent on. They go to maintain the movement of the train, as I already said, to pay the conductor. That is, if you return your ticket too late, then they are unlikely to have time to sell it, but the train will still travel without you. It is quite logical that the cost of a reserved seat in this state of affairs should be maintained.
Within 5 days after the train departs, you can return the cost of the ticket if there is a valid reason (illness, accident, etc.) To obtain a refund, you will have to present supporting documents. The cost of the reserved seat, of course, is again non-refundable.

All of the above applies to tickets, purchased at the box office.

With electronic tickets it’s a little more complicated. You can return them either on the website or at the box office. If for a ticket electronic registration failed(however, now when buying tickets on the Internet, electronic registration is carried out automatically, but it can also be canceled), then you can return it on the website right up to the time of train departure from passenger boarding stations. If you don’t have time, then we go to the cashier. The fees are the same as listed above.

Electronic ticket for which electronic registration has been completed, can be returned on the website no later than 1 hour before the train departs from train route starting station. Until this time, you can cancel electronic registration. But after that you can return this ticket at the box office, in the claim procedure. You will need to fill out an application, the review period of which is one month. The money will be returned to the card from which the payment was made, in this case much longer than with a regular ticket return.

Thus, if you are not very confident about the trip, then it may be reasonable not to check in electronically and then quickly issue a refund online. Just be sure to remember to print out a ticket on a form before traveling if electronic registration has not been completed.

How to return an electronic ticket for Russian Railways (train ticket)?

You can return your ticket on the Russian Railways website or at the Russian Railways return office. In the second case, you need to have with you the document on the basis of which the ticket was purchased (passport, for example), and a 14-digit electronic ticket number.

If you bought an electronic ticket and decided to print it on a regular form, this is your right, but if you do this earlier than 1 hour before the train departs, then your electronic reservation will be canceled. You can return a printed ticket only at the return desk.

A ticket can be returned in two ways:

As usual . This is acceptable if:
- electronic registration for your train is missing or has not been completed;
- you have checked in, but there is more than 1 hour left before the train departs;
- you checked in, but the train left without you.
In a claim procedure . It is possible in the following cases:
- if you are late for the train by 12 hours or more;
- if you are late for the train for up to 5 days from the moment the train departs for a valid reason, such as illness (but in this case you will need to present a corresponding certificate);
- if the electronic ticket was returned less than 1 hour before the train departure;
- if you decide to return a ticket that was issued by bank transfer.

If you decide to use the claim procedure, you will need to submit:

a statement from the person in whose name the ticket was purchased;
copy of passport;
original ticket (if it is not electronic);
supporting document in original;
a certificate confirming the reason for your lateness;
indication of the method of refund.

Refunds can now be made by mail (you will be charged all necessary taxes and fees) or by transfer to a bank account or bank card (for this you must provide all bank and account details)).

The passenger has the right to file a claim for a refund of the ticket within 6 months from the date of departure of the train. The decision to return funds is usually made within 1 month, after which the citizen is notified of the decision.

But remember: If you do decide to make a return, you will be charged a fee of RUB 192.70. for 1st place (VAT 18%).

In order to return an electronic ticket on the Russian Railways website, you need to fill out a special refusal form. In this case, you must indicate the order number and telephone number that was indicated when purchasing the ticket.

A return through the website assumes a full refund of the entire order, however, returning tickets in this way is only possible before the train departs, if the boarding pass has not yet been issued and the ticket has not been received in hand. In the case of international transportation, returns through the website must be made at least 6 hours before the train departs from the boarding station.

How to return an electronic train ticket without missing the deadline?

You can return your electronic train ticket before receiving your boarding pass at self-service terminals or ticket offices:

if you bought an electronic ticket for travel within the Russian Federation or to the CIS countries, then you can return it at any time before the train departs;
if you bought a ticket on an international route, then you can return it no later than 1 hour before the train departs from the initial station and no later than 6 hours from yours.

How to get a refund for an e-ticket?

If you return an electronic ticket for a domestic Russian train, then you will receive the following:

8 hours before the train departure - the full cost of the ticket and reserved seat;
less than 8 hours in advance, but no later than 2 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
less than 2 hours - ticket price.

If the ticket was purchased for a trip to neighboring countries:

24 hours before the train departure - the cost of the ticket and reserved seat;
less than 24 hours in advance, no less than 6 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
less than 6 hours before train departure - ticket price.

If you have purchased an electronic ticket to foreign countries, then you must return the cost of the ticket and reserved seat no later than 6 hours before the train’s departure. But! When returning the fare amount for each seat, a fee of 10 euros will be charged, converted to the ruble exchange rate.

How to return an electronic ticket in a foreign country?

If for some reason you want to return your railway e-ticket while abroad, do not be alarmed: you can cancel your ticket by contacting the refund office at the station of the country in which you are located. In this case, you must give the cashier a pre-printed ticket in the Russian Federation on Russian Railways letterhead and a passport, after which the cashier must give you a document with a note that you have returned the ticket.

Then, no later than 6 months after the departure of the train for which you returned the ticket, you must visit the Russian Railways ticket office with a ticket cancellation form issued to you in another state and a passport.

How to return a train ticket and get money back?

If for some reason your trip does not work out or you miss the train, you can return your ticket to the ticket office and get your money back. The amount refunded for a ticket depends on several factors.

How much money does Russian Railways return when returning tickets?

The refund amount is calculated based on two parts of the cost - the ticket and the reserved seat, which are indicated in the very first line of the Russian Railways ticket. A ticket is the cost of travel, and a reserved seat is the cost of a seat in the carriage.

In an internal Russian message:

if the ticket is returned up to 8 hours before the train departure - the full fare
when returning a ticket from 8 to 2 hours before train departure - 100% of the ticket price and 50% of the cost of a reserved seat
when returning a ticket from 2 hours before train departure to 12 hours after departure - 100% of the ticket price

In interstate traffic (with the CIS and Baltic countries):

if the ticket is returned up to 24 hours before the train departure - the full fare
when returning a ticket from 24 to 6 hours before train departure - 100% of the ticket price and 50% of the cost of a reserved seat
when returning a ticket from 6 hours before train departure to 3 hours after departure - 100% of the ticket price

Note: additional fees are charged for the procedure for returning a railway ticket.

How to return a ticket purchased at the Russian Railways ticket office

A ticket purchased at the box office and printed on Russian Railways letterhead can be returned at any ticket office that sells tickets.

At large train stations and stations, hotel ticket offices are allocated for this purpose. . The funds are returned by the passenger in the same way they were received - in cash or on a plastic card. It is worth noting that the refund to the card does not occur immediately, but with a delay of several days.

How to return a ticket purchased online (electronic ticket)

If the ticket is not printed on Russian Railways letterhead at the ticket office or terminal, then it can be returned directly from your personal account on the Russian Railways website. Otherwise, the refund is carried out in the same way as a regular ticket.

The possibility of returning railway tickets through the Russian Railways website ends 1 hour before the train departure. After this period, you can return an electronic ticket to Russian Railways only through a claim procedure.

If the ticket is not printed on a form and you cannot return it through the Russian Railways website, then you need to go to the Russian Railways ticket office with your passport and boarding pass.

Railway refund for another passenger

If you need to return tickets that are not yours, because the owner for some reason is not able to do this, then you will need a power of attorney certified by a notary to receive a ticket (if the ticket is electronic and it was not received on a form), a power of attorney to receive funds and a refund ticket, also certified by a notary, and the passport of the person in whose name the power of attorney was issued